Lead Site Reliability Engineer

You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most.At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical.The Information Technology team at Bose exists to deliver valuable and reliable business and technology solutions with an innovative, engaged, and collaborative team focused on contributing to our corporate vision.Job Description

Lead, mentor, and manage a team of Site Reliability Engineers, providing guidance, support, and performance evaluations.Foster a culture of collaboration, continuous improvement, and innovation within the team.Define and communicate clear goals and objectives for the SRE team, aligning with overall business objectives.Develop and execute strategies to improve system reliability, availability, and performance.Drive the adoption of best practices and standards for SRE across the organization.Participate in and lead strategic planning for capacity management, disaster recovery, and infrastructure investments.Lead post-incident reviews to identify root causes and implement preventive measures.Develop and enforce incident response procedures and runbooks.Collaborate with engineering and architecture teams to design scalable and resilient system architectures.Optimize system performance and reliability through proactive monitoring, tuning, and enhancements.Evaluate and implement new technologies and tools to improve system capabilities and efficiency.Drive the automation of operational processes to improve efficiency and reduce manual intervention.Oversee the development and maintenance of tools for deployment, monitoring, and configuration management.Promote the use of Infrastructure-as-Code (IaC) and Continuous Integration/Continuous Deployment (CI/CD) practices.Lead efforts in capacity planning to ensure infrastructure can support current and future business needs.Design and implement scaling strategies to handle variations in demand and growth.Monitor and optimize resource utilization to balance performance and cost-effectiveness.Work closely with cross-functional teams, including development, operations, and product management, to ensure alignment on reliability and performance goals.Communicate effectively about system status, performance metrics, and ongoing improvements to stakeholders.Provide technical guidance and support to other teams as needed.Ensure thorough documentation of systems, processes, and procedures.Create and maintain operational runbooks, knowledge base articles, and training materials.Share knowledge and best practices with the team and organization through training sessions and workshops.Required Competencies:Advanced proficiency in scripting and programming languages such as Python, Go, Bash, or Java.Extensive experience with monitoring and observability tools (e.g., Prometheus, Grafana, Datadog).In-depth knowledge of containerization and orchestration technologies (e.g., Docker, Kubernetes).Strong familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).Expertise in configuration management and Infrastructure-as-Code tools (e.g., Terraform, Ansible).Strong understanding of networking, distributed systems, and databases.Proven ability to lead and manage technical teams effectively.Excellent problem-solving, analytical, and communication skills.Experience Requirements:5+ years of experience in Site Reliability Engineering, Systems Engineering, or related roles, with at least 2 years in a leadership or management capacity.Education/Certification Requirements:Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degree or relevant certifications (e.g., AWS Certified DevOps Engineer, Google Professional DevOps Engineer) preferred.

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