Chick-fil-A
Director of Operations
Chick-fil-A, Denver, Colorado, United States, 80285
Director of Operations Job Description
Chick-fil-A Tamarac Square
2024
Top 4 Role Priorities:
Culture
Competency
Growth
Efficiency
Core Values:
Trust
Communication
Development
Innovation
Description:
The Director of Operations supports the business by owning the operations of the restaurant. The purpose of this role is to constantly measure and improve those processes which immediately affect the guest’s experience. This individual will maintain the day-to-day operations of the restaurant. They will be responsible for team member and leadership development operations as well as culture maintenance to Chick-fil-A standards. We are looking for an individual who is decisive, fast-paced, able to manage conflict, and has a passion for caring for their team and customers.
People Development Responsibilities:
Assist in hiring process of new Team Members
Encourage the team and celebrate the wins
Identify potential leaders and help them develop and grow both operationally and relationally
Manage and develop the operations assistant directors
Communicate effectively, share ideas, & take a positive approach to all situations
Encourage a positive culture that aligns with the Tamarac Square culture commitment
Hold managers accountable to holding team members accountable to all policy standards, for example, timeliness, grooming, cell phones, uniforms, etc.
Provide both formal and informal feedback to team members and leaders on an ongoing basis
Give disciplinary action fairly and consistently
Quality & Customer Experience Responsibilities:
Ensure we are executing proper procedures in order taking, hospitality behaviors, speed and accuracy and provide ongoing feedback to leaders
Protect the customer experience by ensuring packaging, food presentation and quality meets or exceeds Chick-fil-A standards
Ensure the team consistently and systematically meet cleanliness standards (Front Counter, Dining Room, Rest Rooms, parking lot, BOH, etc.)
Use ERQA and CEM findings to ensure consistency and quality of products and behaviors and address areas of improvement immediately
Collaborate with team to ensure FOH and BOH inventory is organized properly
Assess current systems and implement ideas for improvement
Sales & Brand Growth Responsibilities:
Ensure speed of service and quality of food to retain customers
Ensure consistent execution of operational processes
Collaborate with leadership on suggestive selling behaviors with FOH team members, including upselling, new menu items, etc.
Financial Stewardship Responsibilities:
Labor Scheduling – own labor percentage and productivity
Ensure all equipment maintenance is completed, become familiar with process for restoring damaged equipment
Execute LEAN practices in all areas, encouraging continuous improvement
Engage with everyone at every level
Operational Expectations:
Approximately 30 hours on the floor supporting the shift leader and developing relationships with the team/coaching the team
Approximately 10 hours of office time as needed
Available to work Saturdays as needed
Work one night a week until 9pm
Availability to assist with emergencies when necessary
Developing deep relationships with the team and leaders to allow for development
Overall understanding of business operations
Business acumen to make appropriate decisions quickly
Ability to work with a team to accomplish goals
Deep understanding of the FOH operations, systems and processes that make the business run
Success Measurements:
Ownership of CEM Overall Satisfaction score 73% or higher
Labor top 50%
Cash Shortage
Partnership with Kitchen to own:
QIV 95> and Food Safety Report 2 or lower.
SOS 3:15 or better
Accuracy 95% or better
Benefits:
Hourly Rate Base: $27
Director Benefit package
Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: Starting at $27 / hour
Benefits:
Flexible schedule
Paid time off
Health insurance
Life insurance
401(k)
401(k) matching
Employee discount
Job Type:
full-time
Schedule:
8 hour shift
Weekend availability
Education:
High school degree
Work location:
On-site
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Chick-fil-A Tamarac Square
2024
Top 4 Role Priorities:
Culture
Competency
Growth
Efficiency
Core Values:
Trust
Communication
Development
Innovation
Description:
The Director of Operations supports the business by owning the operations of the restaurant. The purpose of this role is to constantly measure and improve those processes which immediately affect the guest’s experience. This individual will maintain the day-to-day operations of the restaurant. They will be responsible for team member and leadership development operations as well as culture maintenance to Chick-fil-A standards. We are looking for an individual who is decisive, fast-paced, able to manage conflict, and has a passion for caring for their team and customers.
People Development Responsibilities:
Assist in hiring process of new Team Members
Encourage the team and celebrate the wins
Identify potential leaders and help them develop and grow both operationally and relationally
Manage and develop the operations assistant directors
Communicate effectively, share ideas, & take a positive approach to all situations
Encourage a positive culture that aligns with the Tamarac Square culture commitment
Hold managers accountable to holding team members accountable to all policy standards, for example, timeliness, grooming, cell phones, uniforms, etc.
Provide both formal and informal feedback to team members and leaders on an ongoing basis
Give disciplinary action fairly and consistently
Quality & Customer Experience Responsibilities:
Ensure we are executing proper procedures in order taking, hospitality behaviors, speed and accuracy and provide ongoing feedback to leaders
Protect the customer experience by ensuring packaging, food presentation and quality meets or exceeds Chick-fil-A standards
Ensure the team consistently and systematically meet cleanliness standards (Front Counter, Dining Room, Rest Rooms, parking lot, BOH, etc.)
Use ERQA and CEM findings to ensure consistency and quality of products and behaviors and address areas of improvement immediately
Collaborate with team to ensure FOH and BOH inventory is organized properly
Assess current systems and implement ideas for improvement
Sales & Brand Growth Responsibilities:
Ensure speed of service and quality of food to retain customers
Ensure consistent execution of operational processes
Collaborate with leadership on suggestive selling behaviors with FOH team members, including upselling, new menu items, etc.
Financial Stewardship Responsibilities:
Labor Scheduling – own labor percentage and productivity
Ensure all equipment maintenance is completed, become familiar with process for restoring damaged equipment
Execute LEAN practices in all areas, encouraging continuous improvement
Engage with everyone at every level
Operational Expectations:
Approximately 30 hours on the floor supporting the shift leader and developing relationships with the team/coaching the team
Approximately 10 hours of office time as needed
Available to work Saturdays as needed
Work one night a week until 9pm
Availability to assist with emergencies when necessary
Developing deep relationships with the team and leaders to allow for development
Overall understanding of business operations
Business acumen to make appropriate decisions quickly
Ability to work with a team to accomplish goals
Deep understanding of the FOH operations, systems and processes that make the business run
Success Measurements:
Ownership of CEM Overall Satisfaction score 73% or higher
Labor top 50%
Cash Shortage
Partnership with Kitchen to own:
QIV 95> and Food Safety Report 2 or lower.
SOS 3:15 or better
Accuracy 95% or better
Benefits:
Hourly Rate Base: $27
Director Benefit package
Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: Starting at $27 / hour
Benefits:
Flexible schedule
Paid time off
Health insurance
Life insurance
401(k)
401(k) matching
Employee discount
Job Type:
full-time
Schedule:
8 hour shift
Weekend availability
Education:
High school degree
Work location:
On-site
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