City of New Orleans, LA
UTILITY BUSINESS SERVICES MANAGER
City of New Orleans, LA, New Orleans, Louisiana, United States, 70123
Salary:
$102,546.00 Annually
Location :
New Orleans, LA
Job Type:
Probationary
Job Number:
11165/3471
Department:
Sewerage and Water Board of New Orleans
Opening Date:
09/13/2024
Closing Date:
9/27/2024 5:00 PM Central
Kind of Work
Professional, supervisory, administrative and technical work planning, organizing, directing and coordinating the activities of the Board's Business Management Section within the Program Management Division of the General Superintendent's Office. Work includes coordinating business services activities with other Board units to provide highly responsible technical support including strategic initiative development, budget projectionsand performance analysis related to construction contracts and grants; and related work as required.Minimum Qualifications
(Entrance)Bachelor's Degree from an accredited college or university.Seven years responsible experience in developing and implementing business processes and/or business services administration, and/or project management. Work must have included coordinating the preparation of reports and presentations. One (1) year of which must have included supervisory responsibilities.(Promotional)A Bachelor's Degree from an accredited college or university.Permanent status with the Sewerage & Water Board in a class of work having a pay grade equal to or higher than Management Development Supervisor I (pay grade 80) and two (2) years of experience at that level.
NOTE:Domicile requirements are currently waived for the purpose of application**. Residency requirements are waived for all Sewerage and Water Board of New Orleans positions vacant and advertised for at least 90 days. Employees hired under this waiver remain exempt from the city's residency requirement for the duration of their employment at the Sewerage and Water Board. (La R.S. 33:4076). **Additional exceptions to the domicile requirement may be made on a case-by-case basis. We encourage you to apply for this position and discuss your need for a domicile exception during the interview process.Kind of Examination
A rating of training and experience, weighted 100%. All related previous experience will be considered for qualification purposes; however credit on the rating and experience will only be given for experience gained within the last ten (10) years.
This is an original entrance and promotional examination.General Information
THE CITY OF NEW ORLEANS IS AN EQUAL OPPORTUNITY EMPLOYER AND DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, PHYSICAL OR MENTAL DISABILITY, SEXUAL ORIENTATION, CREED, CULTURE, OR ANCESTRY. REQUESTS FOR ALTERNATE FORMAT OR ACCOMMODATIONS SHOULD BE DIRECTED TO SHANA PARKER AT (504) 658-3516 OR TTY/VOICE AT (504) 586-4475 or (504) 658-4020.
DOMICILE REQUIREMENTS FOR EMPLOYMENT : Domicile requirements are currently waived for the purpose of application. However, all new full time employees hired into this classification on or after January 1, 2013 must be domiciled in Orleans Parish within 180 days of hire. Airport and public safety employees are excluded from this provision.
Additional exceptions to the domicile requirement may be made on a case-by-case basis. We encourage you to apply for this position and discuss your need for a domicile exception during the interview process.
DOMICILE REQUIREMENTS FOR EMPLOYMENT (SEWERAGE AND WATER BOARD) :
Domicile requirements are currently waived for the purpose of application**. Residency requirements are waived for all Sewerage and Water Board of New Orleans positions vacant and advertised for at least 90 days. Employees hired under this waiver remain exempt from the city's residency requirement for the duration of their employment at the Sewerage and Water Board. (La R.S. 33:4076). **Additional exceptions to the domicile requirement may be made on a case-by-case basis. We encourage you to apply for this position and discuss your need for a domicile exception during the interview process.
BACKGROUND CHECK:
The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history.
Criminal history will not automatically disqualify a candidate.APPLICATIONS:
Applications will not be accepted if received after the closing date or after the stated maximum number of applications has been received, as specified on this announcement. All minimum qualification requirements for examinations must be met by the final filing date unless otherwise specified on this announcement. PAPER APPLICATIONS must be submitted on the official application form AND MUST BE RECEIVED IN THE DEPARTMENT OF CITY CIVIL SERVICE, 1340 POYDRAS STREET, SUITE 900, NEW ORLEANS, LOUISIANA, BEFORE THE CLOSE OF BUSINESS ON THE FINAL FILING DATE.
DELAY IN THE MAIL:
The Department of City Civil Service cannot be responsible for failure of the applicant to receive an admission slip to an examination or for failure of the Department to receive material mailed by the applicant. Applicants should notify the Department of City Civil Service in writing of any address changes
The minimum age limit is 18 years for any class of work requiring hard physical labor, operation of or proximity to hazardous machinery, exposure to hazardous chemicals, or participation in any other processes or procedures which are prohibited or limited by the Louisiana State Child Labor Law.
WORKING TEST PERIOD:
Effective August 1, 2023, the working test (probationary) period for all positions in the classified service is one year.
SUBSTANCE ABUSE TESTING:
The City of New Orleans has a comprehensive program of substance abuse testing. Candidates for employment for certain positions where the health, welfare and/or safety of the public, co-workers and the individual employee is at risk will have to undergo pre-employment substance abuse screening. Candidates for all other original entrance positions will have to undergo an unannounced substance abuse screening during their working test period. For further information, see Civil Service Rule V, Section 9.
A MEDICAL EXAMINATION
is required for all original entrance probationary appointments to ACTIVE classifications, and may be required for re-employment, promotions and/or transfers.
A MEDICAL SCREENING , which may result in a medical examination, is required for all original entrance probationary appointments to non-active classifications.
GOOD MORAL CHARACTER
is required of all applicants. Any applicant may be disqualified if his/her character or past employment record is found to be unsatisfactory as determined by the Department of City Civil Service. Forgery, misrepresentation of facts, or cheating on examinations is punishable by disqualification, fine and other penalties.
IMPORTANT : Applicants who are licensed to drive should have a current license on their person for purposes of identification during all phases of an examination. In lieu of such license, the Department of City Civil Service may require that applicants have some form of picture identification.
VETERANS PREFERENCE:
On original entrance examinations, veterans (as defined in Article X, Section 10(2) of the Constitution of the State of Louisiana), disabled veterans, certain spouses and parents of veterans shall receive additional credit if claimed as provided on the Veterans Preference claim form which can be obtained in this office. To obtain credit, this form must be submitted with the required proof (at the minimum, a DD214) before the final filing date.
HIGH SCHOOL DIPLOMA AND GENERAL EQUIVALENCY DIPLOMA (GED)
must be issued by a state Department of Education or an institution recognized by a state Department of Education. Certificates of completion, high school diplomas and GED from institutions not recognized by a state Department of Education, and high school diplomas from foreign countries are not acceptable.
ACCREDITED COLLEGES AND UNIVERSITIES:
An accredited college or university is an institution that is accredited as a college or university by an organization that is recognized by the USDE (United States Department of Education). College diplomas from foreign countries will be accepted if the applicant submits a statement of educational equivalency from one of the evaluation services accepted by the Department of Civil Service. A list of the accepted evaluation services can be found on the National Association of Credential Evacuation Services (NACES) website (www.naces.org).
EXPERIENCE:Applicants will not receive credit for unpaid work unless specified on the job announcement.Partial credit only will be given for related part time employment.Civil Service reserves the right to determine which degrees, education, or other credentials are related or closely related.Experience credit will be granted for related provisional appointments (internal applicants).
PROFESSIONAL ADMINISTRATIVE EXPERIENCE:
The Civil Service Department defines this experience as experience gained in a position that required a Bachelor's Degree upon entrance.
OFFERS OF EMPLOYMENT OR PROMOTION:Prior to appointment, the hiring agency is required to verify education, driver's license, and/or professional licenses/certifications claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification.Offers of employment or promotion are required to be withdrawn for applicants who are found to have misrepresented their credentials during the application process.
Revised 1/91, 4/03, 7/05, 2/07, 8/10, 2/12, 8/15, 6/16, 1/17, 1/19, 2/23, 8/23, 3/24, 6/24.
Sewerage and Water Board utilizes E-Verify to confirm the employment eligibility of all newly hired employees. E-Verify is an internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirmed employment eligibility. By applying to this position, you consent to this verification process in the event you receive an offer of employment.
The Sewerage and Water Board of New Orleans offers a wide variety of competitive benefits. A listing of these benefits can be found
01
The supplemental questions are a very important first step in our screening process. Therefore, you are required to complete these questions so that we may initially determine your eligibility for this position. A lack of detail and explanation in the supplemental questions and in your application may result in disqualification for this position. This means you will be ineligible for further consideration in this recruitment process. Please check "yes" to show that you have read and understand this statement.
YesNo
02
Do you have a Bachelor's Degree from an accredited college or university?
Yes, I have a Bachelor's Degree.No, I do not have a Bachelor's degree.
03
If you have a Bachelor's Degree from an accredited college or university, you must provide the following information:a. the name of the institute that issued the degree,b. your college major, and c. date of graduation (month and year).Failure to provide this information will result in the disqualification of your application for this position.If you do not have a Bachelor's Degree type N/A.
04
College diplomas from foreign countries will be accepted if the applicant submits a statement of educational equivalency from one of the evaluation services accepted by the Department of Civil Service. A list of the accepted evaluation services can be found on the National Association of Credential Evacuation Services (NACES) website (www.naces.org).Please check "yes" to show that you have read and understand this statement.
YesNo
05
Prior to appointment, the hiring agency must verify all educational credentials used to qualify for this classification. If you are selected for hire, prior to your start date in this classification, you will be required to submit to the hiring agency proof of your college degree indicating your college major. Failure to submit your education credentials to the hiring agency prior to you start date will disqualify you for employment in this classification. Please check "yes" to show that you have read and understand this statement.
YesNo
06
Do you have permanent status with the Sewerage & Water Board in a class of work having a pay grade equal to or higher than Management Development Supervisor I (pay grade 80) and two (2) years of experience at that level?
YesNo
07
What is your current classification title?
08
How many years of experience do you have with the Sewerage & Water Board in a class of work having a pay grade equal to or higher than Management Development Supervisor I (pay grade 80)?
NoneLess than 6 months6 months to less than 1 year1 year to less than 2 years2 years to less than 3 years3 years to less than 4 years4 years to less than 5 years5 years to less than 6 years6 years to less than 7 years7 years to less than 8 years8 years to less than 9 years9 years to less than 10 years10 years or more
09
How many years of full time experience do you have in developing and implementing business processes and/or business services administration, and/or project management? Work must have included coordinating the preparation of reports and presentations.
NoneLess than 6 months6 months to less than 1 year1 year to less than 2 years2 years to less than 3 years3 years to less than 4 years4 years to less than 5 years5 years to less than 6 years6 years to less than 7 years7 years to less than 8 years8 years to less than 9 years9 years to less than 10 years10 years or more
10
Describe your experience in developing and implementing business processes and/or business services administration, and/or project management which included coordinating the preparation of reports and presentations. Your description must include the following information: a) employer where experience was gained, b) dates the duties were performed, c) description of the specific job duties you performed. Failure to describe your experience in detail could result in disqualification for this position.If you do not have this type of experience, type in "None".)
11
How many months and/or years of supervisory responsibilities do you have in developing and implementing business processes and/or business services administration, and/or project management which included coordinating the preparation of reports and presentations?
NoneLess than 6 months6 months to less than 12 months1 year to less than 2 years2 years to less than 3 years3 years to less than 4 years4 years to less than 5 years5 years to less than 6 years6 years to less than 7 years7 years to less than 8 years8 years to less than 9 years9 years to less than 10 years10 years or more
12
Describe all your full-time supervisory experience in developing and implementing business processes and/or business services administration, and/or project management which included coordinating the preparation of reports and presentations. Your description must include a) where this experience was obtained, b) the dates the work was performed, andC) a brief description of your supervisory responsibilities. Failure to describe your experience in detail could result in disqualification for this position. If you do not have this type of experience, type in "None".
13
If you were referred by a City of New Orleans employee, please list his or her name. Please list one name only.If you were NOT referred by a City of New Orleans employee, please type "N/A."
Required Question
$102,546.00 Annually
Location :
New Orleans, LA
Job Type:
Probationary
Job Number:
11165/3471
Department:
Sewerage and Water Board of New Orleans
Opening Date:
09/13/2024
Closing Date:
9/27/2024 5:00 PM Central
Kind of Work
Professional, supervisory, administrative and technical work planning, organizing, directing and coordinating the activities of the Board's Business Management Section within the Program Management Division of the General Superintendent's Office. Work includes coordinating business services activities with other Board units to provide highly responsible technical support including strategic initiative development, budget projectionsand performance analysis related to construction contracts and grants; and related work as required.Minimum Qualifications
(Entrance)Bachelor's Degree from an accredited college or university.Seven years responsible experience in developing and implementing business processes and/or business services administration, and/or project management. Work must have included coordinating the preparation of reports and presentations. One (1) year of which must have included supervisory responsibilities.(Promotional)A Bachelor's Degree from an accredited college or university.Permanent status with the Sewerage & Water Board in a class of work having a pay grade equal to or higher than Management Development Supervisor I (pay grade 80) and two (2) years of experience at that level.
NOTE:Domicile requirements are currently waived for the purpose of application**. Residency requirements are waived for all Sewerage and Water Board of New Orleans positions vacant and advertised for at least 90 days. Employees hired under this waiver remain exempt from the city's residency requirement for the duration of their employment at the Sewerage and Water Board. (La R.S. 33:4076). **Additional exceptions to the domicile requirement may be made on a case-by-case basis. We encourage you to apply for this position and discuss your need for a domicile exception during the interview process.Kind of Examination
A rating of training and experience, weighted 100%. All related previous experience will be considered for qualification purposes; however credit on the rating and experience will only be given for experience gained within the last ten (10) years.
This is an original entrance and promotional examination.General Information
THE CITY OF NEW ORLEANS IS AN EQUAL OPPORTUNITY EMPLOYER AND DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, PHYSICAL OR MENTAL DISABILITY, SEXUAL ORIENTATION, CREED, CULTURE, OR ANCESTRY. REQUESTS FOR ALTERNATE FORMAT OR ACCOMMODATIONS SHOULD BE DIRECTED TO SHANA PARKER AT (504) 658-3516 OR TTY/VOICE AT (504) 586-4475 or (504) 658-4020.
DOMICILE REQUIREMENTS FOR EMPLOYMENT : Domicile requirements are currently waived for the purpose of application. However, all new full time employees hired into this classification on or after January 1, 2013 must be domiciled in Orleans Parish within 180 days of hire. Airport and public safety employees are excluded from this provision.
Additional exceptions to the domicile requirement may be made on a case-by-case basis. We encourage you to apply for this position and discuss your need for a domicile exception during the interview process.
DOMICILE REQUIREMENTS FOR EMPLOYMENT (SEWERAGE AND WATER BOARD) :
Domicile requirements are currently waived for the purpose of application**. Residency requirements are waived for all Sewerage and Water Board of New Orleans positions vacant and advertised for at least 90 days. Employees hired under this waiver remain exempt from the city's residency requirement for the duration of their employment at the Sewerage and Water Board. (La R.S. 33:4076). **Additional exceptions to the domicile requirement may be made on a case-by-case basis. We encourage you to apply for this position and discuss your need for a domicile exception during the interview process.
BACKGROUND CHECK:
The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history.
Criminal history will not automatically disqualify a candidate.APPLICATIONS:
Applications will not be accepted if received after the closing date or after the stated maximum number of applications has been received, as specified on this announcement. All minimum qualification requirements for examinations must be met by the final filing date unless otherwise specified on this announcement. PAPER APPLICATIONS must be submitted on the official application form AND MUST BE RECEIVED IN THE DEPARTMENT OF CITY CIVIL SERVICE, 1340 POYDRAS STREET, SUITE 900, NEW ORLEANS, LOUISIANA, BEFORE THE CLOSE OF BUSINESS ON THE FINAL FILING DATE.
DELAY IN THE MAIL:
The Department of City Civil Service cannot be responsible for failure of the applicant to receive an admission slip to an examination or for failure of the Department to receive material mailed by the applicant. Applicants should notify the Department of City Civil Service in writing of any address changes
The minimum age limit is 18 years for any class of work requiring hard physical labor, operation of or proximity to hazardous machinery, exposure to hazardous chemicals, or participation in any other processes or procedures which are prohibited or limited by the Louisiana State Child Labor Law.
WORKING TEST PERIOD:
Effective August 1, 2023, the working test (probationary) period for all positions in the classified service is one year.
SUBSTANCE ABUSE TESTING:
The City of New Orleans has a comprehensive program of substance abuse testing. Candidates for employment for certain positions where the health, welfare and/or safety of the public, co-workers and the individual employee is at risk will have to undergo pre-employment substance abuse screening. Candidates for all other original entrance positions will have to undergo an unannounced substance abuse screening during their working test period. For further information, see Civil Service Rule V, Section 9.
A MEDICAL EXAMINATION
is required for all original entrance probationary appointments to ACTIVE classifications, and may be required for re-employment, promotions and/or transfers.
A MEDICAL SCREENING , which may result in a medical examination, is required for all original entrance probationary appointments to non-active classifications.
GOOD MORAL CHARACTER
is required of all applicants. Any applicant may be disqualified if his/her character or past employment record is found to be unsatisfactory as determined by the Department of City Civil Service. Forgery, misrepresentation of facts, or cheating on examinations is punishable by disqualification, fine and other penalties.
IMPORTANT : Applicants who are licensed to drive should have a current license on their person for purposes of identification during all phases of an examination. In lieu of such license, the Department of City Civil Service may require that applicants have some form of picture identification.
VETERANS PREFERENCE:
On original entrance examinations, veterans (as defined in Article X, Section 10(2) of the Constitution of the State of Louisiana), disabled veterans, certain spouses and parents of veterans shall receive additional credit if claimed as provided on the Veterans Preference claim form which can be obtained in this office. To obtain credit, this form must be submitted with the required proof (at the minimum, a DD214) before the final filing date.
HIGH SCHOOL DIPLOMA AND GENERAL EQUIVALENCY DIPLOMA (GED)
must be issued by a state Department of Education or an institution recognized by a state Department of Education. Certificates of completion, high school diplomas and GED from institutions not recognized by a state Department of Education, and high school diplomas from foreign countries are not acceptable.
ACCREDITED COLLEGES AND UNIVERSITIES:
An accredited college or university is an institution that is accredited as a college or university by an organization that is recognized by the USDE (United States Department of Education). College diplomas from foreign countries will be accepted if the applicant submits a statement of educational equivalency from one of the evaluation services accepted by the Department of Civil Service. A list of the accepted evaluation services can be found on the National Association of Credential Evacuation Services (NACES) website (www.naces.org).
EXPERIENCE:Applicants will not receive credit for unpaid work unless specified on the job announcement.Partial credit only will be given for related part time employment.Civil Service reserves the right to determine which degrees, education, or other credentials are related or closely related.Experience credit will be granted for related provisional appointments (internal applicants).
PROFESSIONAL ADMINISTRATIVE EXPERIENCE:
The Civil Service Department defines this experience as experience gained in a position that required a Bachelor's Degree upon entrance.
OFFERS OF EMPLOYMENT OR PROMOTION:Prior to appointment, the hiring agency is required to verify education, driver's license, and/or professional licenses/certifications claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification.Offers of employment or promotion are required to be withdrawn for applicants who are found to have misrepresented their credentials during the application process.
Revised 1/91, 4/03, 7/05, 2/07, 8/10, 2/12, 8/15, 6/16, 1/17, 1/19, 2/23, 8/23, 3/24, 6/24.
Sewerage and Water Board utilizes E-Verify to confirm the employment eligibility of all newly hired employees. E-Verify is an internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirmed employment eligibility. By applying to this position, you consent to this verification process in the event you receive an offer of employment.
The Sewerage and Water Board of New Orleans offers a wide variety of competitive benefits. A listing of these benefits can be found
01
The supplemental questions are a very important first step in our screening process. Therefore, you are required to complete these questions so that we may initially determine your eligibility for this position. A lack of detail and explanation in the supplemental questions and in your application may result in disqualification for this position. This means you will be ineligible for further consideration in this recruitment process. Please check "yes" to show that you have read and understand this statement.
YesNo
02
Do you have a Bachelor's Degree from an accredited college or university?
Yes, I have a Bachelor's Degree.No, I do not have a Bachelor's degree.
03
If you have a Bachelor's Degree from an accredited college or university, you must provide the following information:a. the name of the institute that issued the degree,b. your college major, and c. date of graduation (month and year).Failure to provide this information will result in the disqualification of your application for this position.If you do not have a Bachelor's Degree type N/A.
04
College diplomas from foreign countries will be accepted if the applicant submits a statement of educational equivalency from one of the evaluation services accepted by the Department of Civil Service. A list of the accepted evaluation services can be found on the National Association of Credential Evacuation Services (NACES) website (www.naces.org).Please check "yes" to show that you have read and understand this statement.
YesNo
05
Prior to appointment, the hiring agency must verify all educational credentials used to qualify for this classification. If you are selected for hire, prior to your start date in this classification, you will be required to submit to the hiring agency proof of your college degree indicating your college major. Failure to submit your education credentials to the hiring agency prior to you start date will disqualify you for employment in this classification. Please check "yes" to show that you have read and understand this statement.
YesNo
06
Do you have permanent status with the Sewerage & Water Board in a class of work having a pay grade equal to or higher than Management Development Supervisor I (pay grade 80) and two (2) years of experience at that level?
YesNo
07
What is your current classification title?
08
How many years of experience do you have with the Sewerage & Water Board in a class of work having a pay grade equal to or higher than Management Development Supervisor I (pay grade 80)?
NoneLess than 6 months6 months to less than 1 year1 year to less than 2 years2 years to less than 3 years3 years to less than 4 years4 years to less than 5 years5 years to less than 6 years6 years to less than 7 years7 years to less than 8 years8 years to less than 9 years9 years to less than 10 years10 years or more
09
How many years of full time experience do you have in developing and implementing business processes and/or business services administration, and/or project management? Work must have included coordinating the preparation of reports and presentations.
NoneLess than 6 months6 months to less than 1 year1 year to less than 2 years2 years to less than 3 years3 years to less than 4 years4 years to less than 5 years5 years to less than 6 years6 years to less than 7 years7 years to less than 8 years8 years to less than 9 years9 years to less than 10 years10 years or more
10
Describe your experience in developing and implementing business processes and/or business services administration, and/or project management which included coordinating the preparation of reports and presentations. Your description must include the following information: a) employer where experience was gained, b) dates the duties were performed, c) description of the specific job duties you performed. Failure to describe your experience in detail could result in disqualification for this position.If you do not have this type of experience, type in "None".)
11
How many months and/or years of supervisory responsibilities do you have in developing and implementing business processes and/or business services administration, and/or project management which included coordinating the preparation of reports and presentations?
NoneLess than 6 months6 months to less than 12 months1 year to less than 2 years2 years to less than 3 years3 years to less than 4 years4 years to less than 5 years5 years to less than 6 years6 years to less than 7 years7 years to less than 8 years8 years to less than 9 years9 years to less than 10 years10 years or more
12
Describe all your full-time supervisory experience in developing and implementing business processes and/or business services administration, and/or project management which included coordinating the preparation of reports and presentations. Your description must include a) where this experience was obtained, b) the dates the work was performed, andC) a brief description of your supervisory responsibilities. Failure to describe your experience in detail could result in disqualification for this position. If you do not have this type of experience, type in "None".
13
If you were referred by a City of New Orleans employee, please list his or her name. Please list one name only.If you were NOT referred by a City of New Orleans employee, please type "N/A."
Required Question