Tbwa Chiat/Day Inc
Director of Quality Assurance & Regulatory Affairs Hybrid, Mid-City, Los Angeles
Tbwa Chiat/Day Inc, Los Angeles, California, United States, 90079
Director of Quality Assurance & Regulatory Affairs
Who we areJoin the dynamic team at Vacation, the award-winning sunscreen company from Miami USA that’s on a mission to make sunscreen fun. Founded in summer 2021, Vacation has swiftly gained acclaim among consumers, tastemakers, press, retailers, and dermatologists alike for the immersive brand world and "leisure-enhancing" products that transport you to paradise and back. Vacation’s steady growth is in large part thanks to the company’s focus on creativity and innovation, and the team’s shared mission to infuse a sense of fun into sunscreen aisles nationwide. You can discover Vacation's products at leading retailers including Ulta Beauty, Nordstrom, and Target, as well as www.vacation.inc.Role SummaryVacation is seeking a highly skilled Director of Quality Assurance & Regulatory Affairs to join our dynamic team and to drive the strategic oversight of our compliance and quality initiatives. This role is essential in ensuring that all our products are made with the highest quality standards possible and in strict adherence with regulatory guidance for sunscreens. The position will work closely with the Vice President of Product Development and will be based in Los Angeles with a hybrid work arrangement.Your RoleAdminister comprehensive SOPs and testing protocols; mitigating potential quality risks and ensuring regulatory compliance for all products, both new and existing.Oversee packaging testing protocols, ensuring all packaging meets quality standards.Ensure all final formulas are compliant with Vacation’s “made without” list.Monitor initial production runs (including on-site supervision) to ensure product quality and consistency standards; creating and enforcing rigorous approval processes for all subsequent production runs.Lead the documentation process for all products, ensuring meticulous record-keeping and compliance.Oversee all certifications, registrations, and annual renewals.Ensure all product labeling and marketing claims are fully substantiated and compliant with brand and regulatory standards. Collaborating with international partners where necessary.Regularly audit all internal databases and external communications (e.g., ecommerce pages, social media posts, printed materials, etc) to ensure accurate and up-to-date product information– including claims, ingredient lists, and usage directions.Manage the end-to-end process for product complaints and adverse events, maintaining robust documentation, swift resolution, and correspondence (internal & external).Analyze consumer complaint trends in partnership with Marketing and Customer Service teams.Manage all product revisions in collaboration with the VP of Product Development.QualificationsBachelor’s Degree in a relevant field.A minimum of 5+ years of experience in quality assurance and regulatory compliance within a consumer packaged goods (CPG) environment.Familiar with GMP standards.Familiar with labeling and testing requirements for FDA-regulated OTC products.Proficient in Google Suite.Ability to work on-site 2-3 days per week in Los Angeles (Mid-City).Ability to travel when needed for audits, line trials & first production.Excellent organizational skills and a detail-oriented mindset with a strong commitment to accuracy.Proven ability to thrive in a fast-paced and dynamic environment.You have a sense of humor and are passionate about sun protection.What we valueVacation employees have a deep hunger and eagerness to go above and beyond in everything they do. They love to leave their mark in contributing to the company’s growth and, maybe most importantly, they are humble when they do so. No job is too small, and they see every task they do as an opportunity to make a meaningful contribution to the company’s overall success. Attention to detail, organization, proactivity, accountability, humility and a sense of humor are cardinal virtues for a Vacation employee.Vacation is proud to be an equal opportunity workplace. We recognize that diverse teams make the strongest teams. We are committed to equal employment opportunity regardless of gender identity/expression, veteran status, or any other characteristic protected by law.
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Who we areJoin the dynamic team at Vacation, the award-winning sunscreen company from Miami USA that’s on a mission to make sunscreen fun. Founded in summer 2021, Vacation has swiftly gained acclaim among consumers, tastemakers, press, retailers, and dermatologists alike for the immersive brand world and "leisure-enhancing" products that transport you to paradise and back. Vacation’s steady growth is in large part thanks to the company’s focus on creativity and innovation, and the team’s shared mission to infuse a sense of fun into sunscreen aisles nationwide. You can discover Vacation's products at leading retailers including Ulta Beauty, Nordstrom, and Target, as well as www.vacation.inc.Role SummaryVacation is seeking a highly skilled Director of Quality Assurance & Regulatory Affairs to join our dynamic team and to drive the strategic oversight of our compliance and quality initiatives. This role is essential in ensuring that all our products are made with the highest quality standards possible and in strict adherence with regulatory guidance for sunscreens. The position will work closely with the Vice President of Product Development and will be based in Los Angeles with a hybrid work arrangement.Your RoleAdminister comprehensive SOPs and testing protocols; mitigating potential quality risks and ensuring regulatory compliance for all products, both new and existing.Oversee packaging testing protocols, ensuring all packaging meets quality standards.Ensure all final formulas are compliant with Vacation’s “made without” list.Monitor initial production runs (including on-site supervision) to ensure product quality and consistency standards; creating and enforcing rigorous approval processes for all subsequent production runs.Lead the documentation process for all products, ensuring meticulous record-keeping and compliance.Oversee all certifications, registrations, and annual renewals.Ensure all product labeling and marketing claims are fully substantiated and compliant with brand and regulatory standards. Collaborating with international partners where necessary.Regularly audit all internal databases and external communications (e.g., ecommerce pages, social media posts, printed materials, etc) to ensure accurate and up-to-date product information– including claims, ingredient lists, and usage directions.Manage the end-to-end process for product complaints and adverse events, maintaining robust documentation, swift resolution, and correspondence (internal & external).Analyze consumer complaint trends in partnership with Marketing and Customer Service teams.Manage all product revisions in collaboration with the VP of Product Development.QualificationsBachelor’s Degree in a relevant field.A minimum of 5+ years of experience in quality assurance and regulatory compliance within a consumer packaged goods (CPG) environment.Familiar with GMP standards.Familiar with labeling and testing requirements for FDA-regulated OTC products.Proficient in Google Suite.Ability to work on-site 2-3 days per week in Los Angeles (Mid-City).Ability to travel when needed for audits, line trials & first production.Excellent organizational skills and a detail-oriented mindset with a strong commitment to accuracy.Proven ability to thrive in a fast-paced and dynamic environment.You have a sense of humor and are passionate about sun protection.What we valueVacation employees have a deep hunger and eagerness to go above and beyond in everything they do. They love to leave their mark in contributing to the company’s growth and, maybe most importantly, they are humble when they do so. No job is too small, and they see every task they do as an opportunity to make a meaningful contribution to the company’s overall success. Attention to detail, organization, proactivity, accountability, humility and a sense of humor are cardinal virtues for a Vacation employee.Vacation is proud to be an equal opportunity workplace. We recognize that diverse teams make the strongest teams. We are committed to equal employment opportunity regardless of gender identity/expression, veteran status, or any other characteristic protected by law.
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