James Perse Los Angeles
Store Manager
James Perse Los Angeles, San Diego, California, United States, 92189
WE ARE CURRENTLY HIRING A STORE MANAGER FOR OUR STORE IN LA JOLLA UTC LOCATION
OBJECTIVE OF THE POSITION
The Store Manager position is responsible for managing all aspects of the store, sales, staff, merchandise, client development, and ensuring exceptional customer service. The Store Manager is charged with creating and maintaining a positive, productive work environment in alignment with the company's vision and objectives. The Store Manager is responsible for achieving sales objectives, store profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated teams and developing associates to enable them to progress in their careers at James Perse.
ESSENTIAL DUTIES AND JOB RESPONSIBILITIES
Business Development:Develop store business strategy including clientele development, staff incentives, and local partnerships focused on increasing the brand awareness, driving traffic into the store, and broadening and developing the clientele base. Present strategies to Area Manager for review and approval.Local market knowledge of clientele base and brand competitorsAwareness of business trends that relate to the success of the storeMake recommendations for store renovations, upgrades, expansion, etc. in order to increase sales and remain competitive in the local market.Collaborate with cross-functional colleagues to achieve business objectives in partnership with Area ManagerSales Management:
Provide recognition for top sales associatesMaintain active leadership presence on the sales floor to demonstrate, assist, and coach sales associates through the saleSet the example for exceptional customer service and store standardsConsistently drive and motivate the store team to achieve and exceed individual sales goals and store KPIs (UPT, ADT, etc.)Consistently ensure customers are the number one store priorityEnsure that the sales team incorporates the James Perse lifestyle into the selling ceremonyEnsure that the store team is fluent in product knowledge, company history, brand values and that brand messaging is consistentProactively network and teach the store team how to consistently build and develop client baseProactively manage the clienteling function in the store and regularly measure success and opportunityIdentify opportunities in product, sales, and team development and strategically present ideas and solutions to Area ManagerConduct him/herself as James Perse brand ambassador within the store, and in the local communityCustomer Experience:
Set the example by leading the overall selling culture, selling processes and clienteling effortsEnsure that the store staff consistently prioritizes the customer's experience in the storeEnsure that all clients are attended to in the fitting rooms, that correct sizes are located, and that the POS sales execution is seamless and accurateEnsure that the store staff schedules client appointments based on customers' needs and requests, and offers services such as consignmentsConsistently elevate the level of customer service inside the store to set the James Perse brand apart from its competitorsLead, guide, and support the staff in creatively individualizing the customer experienceSatisfactorily resolve customer issues and/or complaintsStaff Management:
Continuous recruitment and sourcing of exceptional talent for the James Perse brandFacilitate new hire onboarding, and on-going training of existing staff membersClearly and consistently articulate the company's expectations to the staffSet performance goals and objectives to the staffEnsure retention of top talent and succession planning in partnership with Area Manager and Human ResourcesCoach, develop, and motivate staff through performance appraisals of store staff (monthly, annually, as needed)Identify individual and team training needs. Partner with Area Manager and Human Resources to effectuate training.Consistently reinforce company standards and policies, and hold staff accountable in partnership with Area Manager and Human ResourcesConduct regular store meetings (i.e. morning, weekly, monthly, etc.) to motivate the team, and communicate corporate initiativesEnsure that all staff members adhere to the wardrobe standards for the current season, and appropriately represent the James Perse brand at all timesOperational Responsibilities:
Ensure the staff's adherence to all store standards (cleanliness, maintenance, etc.) on selling floor and back of houseSupervise cycle counts and inventory management to ensure store shrink is at or below company targetMaintain Visual Merchandising standards and ensure they are consistently upheld by the store teamEnsure all staff partakes in the replenishment of product on the sales floor and maintenance of back stockEnsure maximum product is available on the floor, and it is sized, folded, and presented in accordance with company standardsComplete all required daily and weekly reporting as requested by CorporateManage timekeeping for the store staffProfit and loss responsibility for the store, with a focus on the controllable expenses (sales plan and operating profit)Ensure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and proceduresMake recommendations to improve the company's operational systems, and processes in support of the JP visionPerform other projects, as assignedREQUIRED SKILLS, KNOWLEDGE, EXPERIENCE
Minimum 5-8 years experience in retail sales or related field, with at least 3 years of supervisory responsibility (more experience may be required for high volume stores)Must have strong computer skills (MS Office)Must have Teamwork, or similar POS retail system(s), skillsForeign language skills a plusIdeally has a cultivated and established clientele followingAbility to relocate is preferable to maximize career development opportunitiesEducation:
High School Graduate or Equivalent requiredCollege Degree Preferred
PAY TRANSPARENCY
This position pays $85,000 annually plus potential monthly bonuses.
JAMES PERSE was founded over 20 years ago in Los Angeles, California by its eponymous designer. James' signature design philosophy and aesthetic - the pairing of elegance and sophistication with simplicity and comfort - is borne from his passion for minimalist architecture and (as a Los Angeles native) his intimate familiarity with west coast indoor / outdoor living and the casual clothing inspired by it. This approach has been applied to each step in developing the JAMES PERSE brand, which has become synonymous with Southern California life and style.
At the Company's inception, James' mission was to bring an elevated look and feel to unique baseball caps and basic tees. Two decades later, the Company has expanded to producing full lines of its famously soft and meticulously constructed modern classics for men and women, as well as home furnishings, accessories, and limited edition goods. Our collections are sold in over 40 JAMES PERSE boutiques, as well as in fine department and specialty stores around the world.
Our employees are smart, creative, passionate, and service-driven individuals who meet the same superior standards we set for our products. We embrace talented people with diverse backgrounds and experiences, and support policies and practices that prohibit discrimination against any person because of race, color, national origin, religion, gender, gender identity, age, marital status, disability, sexual orientation, or any other characteristic protected by applicable law.
JAMES PERSE offers competitive benefits packages, including health, dental, and vision insurance, life insurance, short-term and long-term disability insurance, flexible spending accounts, an employee assistance program, paid vacation, paid sick time, a retirement savings plan with company match, and a generous employee discount.
To view and learn more about our open positions visit: http://jamesperse.applytojob.com/apply/
We appreciate your interest in our company and look forward to hearing from you.
OBJECTIVE OF THE POSITION
The Store Manager position is responsible for managing all aspects of the store, sales, staff, merchandise, client development, and ensuring exceptional customer service. The Store Manager is charged with creating and maintaining a positive, productive work environment in alignment with the company's vision and objectives. The Store Manager is responsible for achieving sales objectives, store profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated teams and developing associates to enable them to progress in their careers at James Perse.
ESSENTIAL DUTIES AND JOB RESPONSIBILITIES
Business Development:Develop store business strategy including clientele development, staff incentives, and local partnerships focused on increasing the brand awareness, driving traffic into the store, and broadening and developing the clientele base. Present strategies to Area Manager for review and approval.Local market knowledge of clientele base and brand competitorsAwareness of business trends that relate to the success of the storeMake recommendations for store renovations, upgrades, expansion, etc. in order to increase sales and remain competitive in the local market.Collaborate with cross-functional colleagues to achieve business objectives in partnership with Area ManagerSales Management:
Provide recognition for top sales associatesMaintain active leadership presence on the sales floor to demonstrate, assist, and coach sales associates through the saleSet the example for exceptional customer service and store standardsConsistently drive and motivate the store team to achieve and exceed individual sales goals and store KPIs (UPT, ADT, etc.)Consistently ensure customers are the number one store priorityEnsure that the sales team incorporates the James Perse lifestyle into the selling ceremonyEnsure that the store team is fluent in product knowledge, company history, brand values and that brand messaging is consistentProactively network and teach the store team how to consistently build and develop client baseProactively manage the clienteling function in the store and regularly measure success and opportunityIdentify opportunities in product, sales, and team development and strategically present ideas and solutions to Area ManagerConduct him/herself as James Perse brand ambassador within the store, and in the local communityCustomer Experience:
Set the example by leading the overall selling culture, selling processes and clienteling effortsEnsure that the store staff consistently prioritizes the customer's experience in the storeEnsure that all clients are attended to in the fitting rooms, that correct sizes are located, and that the POS sales execution is seamless and accurateEnsure that the store staff schedules client appointments based on customers' needs and requests, and offers services such as consignmentsConsistently elevate the level of customer service inside the store to set the James Perse brand apart from its competitorsLead, guide, and support the staff in creatively individualizing the customer experienceSatisfactorily resolve customer issues and/or complaintsStaff Management:
Continuous recruitment and sourcing of exceptional talent for the James Perse brandFacilitate new hire onboarding, and on-going training of existing staff membersClearly and consistently articulate the company's expectations to the staffSet performance goals and objectives to the staffEnsure retention of top talent and succession planning in partnership with Area Manager and Human ResourcesCoach, develop, and motivate staff through performance appraisals of store staff (monthly, annually, as needed)Identify individual and team training needs. Partner with Area Manager and Human Resources to effectuate training.Consistently reinforce company standards and policies, and hold staff accountable in partnership with Area Manager and Human ResourcesConduct regular store meetings (i.e. morning, weekly, monthly, etc.) to motivate the team, and communicate corporate initiativesEnsure that all staff members adhere to the wardrobe standards for the current season, and appropriately represent the James Perse brand at all timesOperational Responsibilities:
Ensure the staff's adherence to all store standards (cleanliness, maintenance, etc.) on selling floor and back of houseSupervise cycle counts and inventory management to ensure store shrink is at or below company targetMaintain Visual Merchandising standards and ensure they are consistently upheld by the store teamEnsure all staff partakes in the replenishment of product on the sales floor and maintenance of back stockEnsure maximum product is available on the floor, and it is sized, folded, and presented in accordance with company standardsComplete all required daily and weekly reporting as requested by CorporateManage timekeeping for the store staffProfit and loss responsibility for the store, with a focus on the controllable expenses (sales plan and operating profit)Ensure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and proceduresMake recommendations to improve the company's operational systems, and processes in support of the JP visionPerform other projects, as assignedREQUIRED SKILLS, KNOWLEDGE, EXPERIENCE
Minimum 5-8 years experience in retail sales or related field, with at least 3 years of supervisory responsibility (more experience may be required for high volume stores)Must have strong computer skills (MS Office)Must have Teamwork, or similar POS retail system(s), skillsForeign language skills a plusIdeally has a cultivated and established clientele followingAbility to relocate is preferable to maximize career development opportunitiesEducation:
High School Graduate or Equivalent requiredCollege Degree Preferred
PAY TRANSPARENCY
This position pays $85,000 annually plus potential monthly bonuses.
JAMES PERSE was founded over 20 years ago in Los Angeles, California by its eponymous designer. James' signature design philosophy and aesthetic - the pairing of elegance and sophistication with simplicity and comfort - is borne from his passion for minimalist architecture and (as a Los Angeles native) his intimate familiarity with west coast indoor / outdoor living and the casual clothing inspired by it. This approach has been applied to each step in developing the JAMES PERSE brand, which has become synonymous with Southern California life and style.
At the Company's inception, James' mission was to bring an elevated look and feel to unique baseball caps and basic tees. Two decades later, the Company has expanded to producing full lines of its famously soft and meticulously constructed modern classics for men and women, as well as home furnishings, accessories, and limited edition goods. Our collections are sold in over 40 JAMES PERSE boutiques, as well as in fine department and specialty stores around the world.
Our employees are smart, creative, passionate, and service-driven individuals who meet the same superior standards we set for our products. We embrace talented people with diverse backgrounds and experiences, and support policies and practices that prohibit discrimination against any person because of race, color, national origin, religion, gender, gender identity, age, marital status, disability, sexual orientation, or any other characteristic protected by applicable law.
JAMES PERSE offers competitive benefits packages, including health, dental, and vision insurance, life insurance, short-term and long-term disability insurance, flexible spending accounts, an employee assistance program, paid vacation, paid sick time, a retirement savings plan with company match, and a generous employee discount.
To view and learn more about our open positions visit: http://jamesperse.applytojob.com/apply/
We appreciate your interest in our company and look forward to hearing from you.