Della Infotech
System Analyst
Della Infotech, Overland Park, Kansas, United States, 66213
Position: System Analyst
Location: Overland Park, KS 66211
Duration:6 - Month Temp (Possible to Extend)
Pay rate: $ 25.00 / hour on W2
Responsibility:
Job Duties:
Owner of new hire equipment assignments.Based on new user requests, complete systems set-up for users.Field and troubleshoot Call Center systems related questions and issues, to include monitoring chats and tickets.Coordinate review of system updates entered in the request system.Gain alignment and prioritization for approved projects.Coordinate set-up, system, and business testing.Keep stakeholders informed with timely communications.Coordinate and complete systems testing projects.Partner internally to transfer systems knowledge and changes to enable production of training materials.Input functional changes to the systems and work with IT business partners for ensure proper execution.Minimum Education:
Bachelor's degree in business, IT, or related field with 3+ years of experience in business process work preferably in contact center operations.
Other Required Experience/Qualifications: Proficiency in Excel, SQL, or other related data/system tools,1-year prior call center experience
Demonstrated experience in testing and/ or administration of customer service application technologies.Google/Microsoft Suite proficiency (i.e, Sheets, Slides, Docs)Ability to understand technical terminology and processes to translate to the business.Ability to translate business needs into technology requirements.Supporting system implementation and upgrade projectsProficiency in Excel, SQL, or other related data/system tools,1-year prior call center experienceProficiency in understanding business problems and opportunities
Location: Overland Park, KS 66211
Duration:6 - Month Temp (Possible to Extend)
Pay rate: $ 25.00 / hour on W2
Responsibility:
Job Duties:
Owner of new hire equipment assignments.Based on new user requests, complete systems set-up for users.Field and troubleshoot Call Center systems related questions and issues, to include monitoring chats and tickets.Coordinate review of system updates entered in the request system.Gain alignment and prioritization for approved projects.Coordinate set-up, system, and business testing.Keep stakeholders informed with timely communications.Coordinate and complete systems testing projects.Partner internally to transfer systems knowledge and changes to enable production of training materials.Input functional changes to the systems and work with IT business partners for ensure proper execution.Minimum Education:
Bachelor's degree in business, IT, or related field with 3+ years of experience in business process work preferably in contact center operations.
Other Required Experience/Qualifications: Proficiency in Excel, SQL, or other related data/system tools,1-year prior call center experience
Demonstrated experience in testing and/ or administration of customer service application technologies.Google/Microsoft Suite proficiency (i.e, Sheets, Slides, Docs)Ability to understand technical terminology and processes to translate to the business.Ability to translate business needs into technology requirements.Supporting system implementation and upgrade projectsProficiency in Excel, SQL, or other related data/system tools,1-year prior call center experienceProficiency in understanding business problems and opportunities