Bowhead
Human Resource Specialist
Bowhead, Washington, District of Columbia, us, 20022
Overview:
HUMAN RESOURCE SPECIALIST (DOS)Bowhead is seeking an Human Resource Specialist to support our Department of State contract in Washington, DC. The HR Specialist will be responsible for providing support via phone, email, and MS Teams to Department of State (DoS) users who report Human Resource (HR-related) inquiries.Responsibilities:Work in 2 Call Tracking systems: ServiceNow & GTM Next.
Provide support for multiple Human Resource (HR-related) applications to include Performance Next, Case Management, etc.
Serve as the second level and escalation point of contact supporting specific Department of State (DoS) HR-related actions (e.g. employment, personnel records, job evaluations).
Effectively communicate and collaborate with both the Tier I/II analysts and IPMS application-support SMEs on HR-related issues (e.g. Performance Next).
Disseminate information to Tier I/II and other pertinent parties relating to Release Notes, updates on potential issues, bugs, or user stories.
Ability to communicate effectively with all levels of employees to include Contract management.
Strong interpersonal skills to include effective listening skills, use good judgement and the ability to work independently or as part of the team.
Collaborate to build a good working relationship with other DoS support groups.
Ability to serve as a presenter for any Help Desk webinars, trainings, related to Performance Next or other HR-related applications.
Qualifications:
Bachelros Degree or High School Diploma and three to five years (3-5) experience requiredExperience in Human Resources (HR) processes such as, but not limited to Onboarding, Performance Management & Case Management.
ServiceNow & GTM Next experience is preferred, but not required.
Ability to process and resolve Human Resources inquiries submitted to the GTM Help Desk via troubleshooting not just easy, but complex, time-consuming issues.
Possess a basic understanding of Performance Management and how managers track and monitor performance.
Knowledge of Onboarding topics such as policy, benefits, and new hire documents.
Experience with Case Management processes and escalation procedures.
Desired: Have either an associate degree, Bachelor of Science degree (BS) in human resources, business and communications or relevant work experience.
Intermediate to advance level of MS Office Suite software (e.g., Word, Excel, Outlook, PowerPoint, and Teams.
Must be able to troubleshoot complex Tier I/II HR-related issues
Must have excellent verbal, written, communication and presentation skills.
Physical Demands:Must be able to lift up to 10-15 poundsMust be able to stand and walk for prolonged amounts of timeMust be able to twist, bend and squat periodicallySECURITY CLEARANCE REQUIREMENTS: Must be able to obtain a security clearance at the Secret level. US Citizenship is a requirement for this contract.#LI-JR1
HUMAN RESOURCE SPECIALIST (DOS)Bowhead is seeking an Human Resource Specialist to support our Department of State contract in Washington, DC. The HR Specialist will be responsible for providing support via phone, email, and MS Teams to Department of State (DoS) users who report Human Resource (HR-related) inquiries.Responsibilities:Work in 2 Call Tracking systems: ServiceNow & GTM Next.
Provide support for multiple Human Resource (HR-related) applications to include Performance Next, Case Management, etc.
Serve as the second level and escalation point of contact supporting specific Department of State (DoS) HR-related actions (e.g. employment, personnel records, job evaluations).
Effectively communicate and collaborate with both the Tier I/II analysts and IPMS application-support SMEs on HR-related issues (e.g. Performance Next).
Disseminate information to Tier I/II and other pertinent parties relating to Release Notes, updates on potential issues, bugs, or user stories.
Ability to communicate effectively with all levels of employees to include Contract management.
Strong interpersonal skills to include effective listening skills, use good judgement and the ability to work independently or as part of the team.
Collaborate to build a good working relationship with other DoS support groups.
Ability to serve as a presenter for any Help Desk webinars, trainings, related to Performance Next or other HR-related applications.
Qualifications:
Bachelros Degree or High School Diploma and three to five years (3-5) experience requiredExperience in Human Resources (HR) processes such as, but not limited to Onboarding, Performance Management & Case Management.
ServiceNow & GTM Next experience is preferred, but not required.
Ability to process and resolve Human Resources inquiries submitted to the GTM Help Desk via troubleshooting not just easy, but complex, time-consuming issues.
Possess a basic understanding of Performance Management and how managers track and monitor performance.
Knowledge of Onboarding topics such as policy, benefits, and new hire documents.
Experience with Case Management processes and escalation procedures.
Desired: Have either an associate degree, Bachelor of Science degree (BS) in human resources, business and communications or relevant work experience.
Intermediate to advance level of MS Office Suite software (e.g., Word, Excel, Outlook, PowerPoint, and Teams.
Must be able to troubleshoot complex Tier I/II HR-related issues
Must have excellent verbal, written, communication and presentation skills.
Physical Demands:Must be able to lift up to 10-15 poundsMust be able to stand and walk for prolonged amounts of timeMust be able to twist, bend and squat periodicallySECURITY CLEARANCE REQUIREMENTS: Must be able to obtain a security clearance at the Secret level. US Citizenship is a requirement for this contract.#LI-JR1