Director, Priority Account Strategy & Implementation- Remote

Job Description SummaryThis is a Remote opportunity supporting national key accounts in an assigned geography. Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible for you.As the Director, Priority Account Strategy & Implementation, you will be responsible for large-scale U.S. Oncology Priority Account Team strategy & execution and functional initiatives. As Novartis continues to implement the Priority Account Team in the market, we expect this role to operationalize all elements of the ‘Jobs to Be Done and the Ways of Working’ to enable the strategy to come to life. You will play a pivotal role in supporting Novartis strategies and identifying opportunities for growth. This role works within the U.S. Oncology Customer Engagement Priority Account Team as well as across disease-/product-teams & all functions to ensure annual, long-term, & ad hoc strategic initiatives are planned & executed. This role will work in an agile manner across the teams to drive critical Oncology Priority Account initiatives and scale learnings more broadly across the organization. As we continue to operationalize a go-to-market model centered on the customer, this is a unique career opportunity to make a significant impact in the industry.Key Responsibilities:Conduct ongoing needs analysis through customer feedback, external stakeholder research, field interactions, subject matter experts, and leverage results to inform/adjust CE strategy.Develop content and resources to impact above-brand initiatives: Collaborates with Oncology Customer Engagement teams, IMO plus other key oncology functional stakeholders to develop key initiatives that have a direct impact on the Oncology Portfolio.Drive Priority Account Team impact at scale by establishing a forum to share successes/challenges, training content, align on strategy, tactics & execution, and proactively engage with cross-functional teams for scalable solutions across all of CE.Develop KPIs that align with strategic direction of Priority Account Team & ensure consistent execution of Priority Account strategy.Manage national Priority Account performance, including CSAT & Voice of Customer survey results.Oversee above-brand strategy & tactical execution of key projects & initiatives as identified through project planning.Ensure successful design & execution of U.S. enterprise initiatives.Essential Requirements:Bachelor's degree.15+ years of experience in highly complex vertical markets.Experience in biotech, technology, bioinformatics, bio-services, SaaS, consulting, and vertical markets where significant account management is required.Experience in sales, marketing, strategy, business development, commercial operations, and training.Ability to navigate complexity by focusing on larger long-term issues and creating innovative plans & strategies to solve.Experience in leading change management in matrix organizations.Demonstrated strategic, business, and financial acumen.Strong analytical skills and an ability to generate insights and develop relevant action plans to drive outcomes.Strong influencing skills, and the ability to exercise tact and diplomacy in stressful situations.Project management expertise with the ability to manage multiple priorities and a heavy workload.Desirable Requirements:12+ years as a people leader at the Director or above level, leading people and teams to deliver impact.10+ years of account management leadership experience.Experience working collaboratively across the matrix & ability to be agile within a changing organization.Benefits and Rewards:

Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:

https://www.novartis.com/careers/benefits-rewardsCommitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.Driving is an Essential Function of this Role:

You must have a fully valid and unrestricted driver’s license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions.COVID-19 Vaccine Policy:

While Novartis does not require vaccination for COVID-19, employees working in customer-facing roles must adhere to customers’ credentialing guidelines, which may require vaccination.Novartis Compensation and Benefit Summary:

The pay range for this position is expected to be between $201,600 and $302,400/year. The total compensation package may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards.For Field Roles with a Dedicated Training Period:

The individual hired for this role will be required to successfully complete certain initial training.Company will not sponsor visas for this position.EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment.Accessibility and reasonable accommodations:

The Novartis Group of Companies are committed to providing reasonable accommodation to individuals with disabilities.Salary Range:

$201,600.00 - $302,400.00Skills Desired:

Account Management, Analytical Skill, Business Acumen, Business Planning, Customer Experience, Finance, Key Account Management, Negotiation Skills, Sales Management, Sales Strategy, Sales Targets, Team Management.

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