Novartis Farmacéutica
Experience Manager
Novartis Farmacéutica, East Hanover, New Jersey, us, 07936
Location: East Hanover, NJ
About the Role: The Experience Manager role orchestrates execution of customer experiences, ensuring integrated marketing assets deploy as planned, per the cross-functional Customer (HCP and Patient) Experience Plans. This role requires strong collaboration with cross-functional project owners across Marketing Strategy, HCP Education, PR/Comms/Patient Engagement, Media CoE, Product (MarTech), Marketing Operations, Data Insights and Analytics.Key Responsibilities:
Oversee tactical deployments across HCP and patient marketing programs across channels, ensuring project leads, agencies, and deployment teams (e.g. digital, IT) deliver on Experience Plans ("air traffic control")Ensure feasibility and appropriateness of proposed programs and tactics within the Patient and/or HCP Experience Plan(s), including application of channel/digital best practicesAutonomously lead efficient status meetings across extensive stakeholder base and ensure follow through on decisions/next steps with internal and external partnersProactively ensure plans can be activated on time and within enterprise processes/ways of workingSupport teammates in preparing for Experience Optimization Rooms (EORs), enabling increased marketing effectiveness; follow up with stakeholders to ensure pull through of EOR decisionsSupport CXP&O functions in tactical planning and implementation as neededConsult with Product Management (MarTech) as they standardize solutions (e.g. web CMS, social platforms, Field CRM, database marketing)This position will be located at the East Hanover, NJ site and will not have the ability to be located remotely. This position will require 10-15% domestic travel as defined by the business. Novartis is unable to offer relocation support for this role; please only apply if this location is accessible for you. Company will not sponsor visas for this position.What You’ll Bring to the Role:
3 years' experience working in multi-channel/cross-channel media execution, including digitalBackground and experience in a regulated industry (pharmaceutical, financial, etc.)Exceptional project management capabilities with demonstrated organization acumenAbility to collaborate with cross-functional internal and external teams towards effective execution, including proactively troubleshooting with a solutions-oriented mindsetProven skills in planning, organization, operational decision making and analysisCommitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.The pay range for this position at commencement of employment is expected to be between $130,400 and $195,600/year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.
#J-18808-Ljbffr
About the Role: The Experience Manager role orchestrates execution of customer experiences, ensuring integrated marketing assets deploy as planned, per the cross-functional Customer (HCP and Patient) Experience Plans. This role requires strong collaboration with cross-functional project owners across Marketing Strategy, HCP Education, PR/Comms/Patient Engagement, Media CoE, Product (MarTech), Marketing Operations, Data Insights and Analytics.Key Responsibilities:
Oversee tactical deployments across HCP and patient marketing programs across channels, ensuring project leads, agencies, and deployment teams (e.g. digital, IT) deliver on Experience Plans ("air traffic control")Ensure feasibility and appropriateness of proposed programs and tactics within the Patient and/or HCP Experience Plan(s), including application of channel/digital best practicesAutonomously lead efficient status meetings across extensive stakeholder base and ensure follow through on decisions/next steps with internal and external partnersProactively ensure plans can be activated on time and within enterprise processes/ways of workingSupport teammates in preparing for Experience Optimization Rooms (EORs), enabling increased marketing effectiveness; follow up with stakeholders to ensure pull through of EOR decisionsSupport CXP&O functions in tactical planning and implementation as neededConsult with Product Management (MarTech) as they standardize solutions (e.g. web CMS, social platforms, Field CRM, database marketing)This position will be located at the East Hanover, NJ site and will not have the ability to be located remotely. This position will require 10-15% domestic travel as defined by the business. Novartis is unable to offer relocation support for this role; please only apply if this location is accessible for you. Company will not sponsor visas for this position.What You’ll Bring to the Role:
3 years' experience working in multi-channel/cross-channel media execution, including digitalBackground and experience in a regulated industry (pharmaceutical, financial, etc.)Exceptional project management capabilities with demonstrated organization acumenAbility to collaborate with cross-functional internal and external teams towards effective execution, including proactively troubleshooting with a solutions-oriented mindsetProven skills in planning, organization, operational decision making and analysisCommitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.The pay range for this position at commencement of employment is expected to be between $130,400 and $195,600/year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.
#J-18808-Ljbffr