Insight Global
Systems Support Engineer
Insight Global, San Antonio, Texas, United States, 78208
An IT service management provider is seeking a mid-to-high level Project Engineer - Systems to join their solutions team. The Project Engineer will be responsible for managing 15-25 system solution projects to include the installation and deployment of various server, hardware and software systems for different clients. This role requires a strong technical background, excellent problem-solving skills, and the ability to manage multiple projects simultaneously.
Day to Day:- Serve as the final escalation technical tier 3 level support for all systems related projects.- Work closely with the PMO to understand client requirements and ensure projects are delivered on time and meet high-level technical requirements.- Collaborate with the solutions team to develop and implement custom solutions based on client needs.- Create detailed documentation of deployed systems and configurations.- Delegate tasks to technicians and ensure project milestones are met.- Perform minimal maintenance and patching as needed.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience- Local to San Antonio, Dallas, Houston, or Orlando FL- Ability to travel to local and non local markets on an as needed basis.- 3-5 years of hands-on experience installing/deploying hardware and software systems (storage, switches, VMWare, email migration, security, zero trust, cloud applications, etc.) in a system administration/engineering role- 2-5 years of hands-on experience deploying different web, mail, and/or virtual servers (SQL, Windows, Linux, Web, ERP, cloud, etc.)- Experience deploying Microsoft servers/products (Intune, Active Directory, Exchange, etc.)- Experience maintaining technical project documentation to include installation guides, configuration settings, etc.- Experience managing timelines and delegating tasks- Experience working for a Managed Service Provider (MSP), technology service company, or similar
Nice to Have Skills & Experience- Previous project engineering experience managing timelines and/or delegating tasks- Experience with IT Glue and/or ConnectWise for technical project documentation
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Day to Day:- Serve as the final escalation technical tier 3 level support for all systems related projects.- Work closely with the PMO to understand client requirements and ensure projects are delivered on time and meet high-level technical requirements.- Collaborate with the solutions team to develop and implement custom solutions based on client needs.- Create detailed documentation of deployed systems and configurations.- Delegate tasks to technicians and ensure project milestones are met.- Perform minimal maintenance and patching as needed.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience- Local to San Antonio, Dallas, Houston, or Orlando FL- Ability to travel to local and non local markets on an as needed basis.- 3-5 years of hands-on experience installing/deploying hardware and software systems (storage, switches, VMWare, email migration, security, zero trust, cloud applications, etc.) in a system administration/engineering role- 2-5 years of hands-on experience deploying different web, mail, and/or virtual servers (SQL, Windows, Linux, Web, ERP, cloud, etc.)- Experience deploying Microsoft servers/products (Intune, Active Directory, Exchange, etc.)- Experience maintaining technical project documentation to include installation guides, configuration settings, etc.- Experience managing timelines and delegating tasks- Experience working for a Managed Service Provider (MSP), technology service company, or similar
Nice to Have Skills & Experience- Previous project engineering experience managing timelines and/or delegating tasks- Experience with IT Glue and/or ConnectWise for technical project documentation
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.