CSG Strategy and Analytics Senior Analyst

Salesforce’s Customer Success Strategy & Operations team is seeking a Senior Analyst who has exceptional critical thinking, analytical and problem solving skills. We are looking for a proactive self-starter to roll up their sleeves and collaborate closely with a variety of different stakeholders. The Senior Analyst is accountable for building the strategy and operations for our rapidly growing customer success organization (insights reporting, analytics, strategy support, etc.); evaluating and refining alignment of resources to optimize coverage of our customer base; and supporting critical initiatives with analytical and strategic support. The ideal candidate will demonstrate strong communication skills and have the ability to perform professionally in a challenging and fast-paced environment. This individual will interact daily with global Customer Success leadership, Sales, Renewals and Professional Services in nurturing and growth of our customer base.The Customer Success Strategy & Operations team at Salesforce is responsible for supporting all operational aspects of the Customer Success organization. Salesforce has a positive, diverse, and encouraging culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative.What you will be doing:Develop, measure, and maintain analytical excellence for global customer success teams including Key Performance Indicators (KPI)

Produce weekly, monthly, and quarterly reporting as required

Identify strategic cross-functional programs that help increase customer success effectiveness and value

Drive program execution including program design, stakeholder alignment, success measurement and leadership readouts

Provide Customer Success Leadership with key customer success initiatives (e.g., process improvements, new systems, CSM productivity, etc.)

What you should haveDegree or equivalent relevant experience required. Experience will be evaluated based on theValues & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

5+ years proven track record in high growth SaaS tech companies, working in GTM functions or similar

Preferred experience with reporting and analytics tools: Salesforce, Tableau, Google Sheets and SQL

Cross-functional leadership, program management & ability to craft executive presentations

Preferred experience in a high growth technology company; SaaS experience preferred

Preferred experience in strategy consulting or finance

Preferred solid understanding of GTM functions (Sales, Marketing, Customer Success) in a SaaS tech company

Self-motivated, proactive teammate with innovative ideas to inspire customer retention and adoption of our products

Strong interpersonal skills and experience building strong internal and external relationships

#J-18808-Ljbffr