CSG Strategy and Analytics Senior Analyst

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category:

OperationsAbout Salesforce:We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.Salesforce's Customer Success Strategy & Operations team is seeking a Senior Analyst who has exceptional critical thinking, analytical and problem-solving skills. We are looking for a proactive self-starter to roll up their sleeves and collaborate closely with a variety of different stakeholders. The Senior Analyst is accountable for building the strategy and operations for our rapidly growing customer success organization (insights reporting, analytics, strategy support, etc.); evaluating and refining alignment of resources to optimize coverage of our customer base; and supporting critical initiatives with analytical and strategic support. The ideal candidate will demonstrate strong communication skills and have the ability to perform professionally in a challenging and fast-paced environment. This individual will interact daily with global Customer Success leadership, Sales, Renewals, and Professional Services in nurturing and growth of our customer base.What you will be doing:Develop, measure, and maintain analytical excellence for global customer success teams including Key Performance Indicators (KPI)Produce weekly, monthly, and quarterly reporting as requiredIdentify strategic cross-functional programs that help increase customer success effectiveness and valueDrive program execution including program design, stakeholder alignment, success measurement, and leadership readoutsProvide Customer Success Leadership with key customer success initiatives (e.g., process improvements, new systems, CSM productivity, etc.)What you should have:Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)5+ years proven track record in high growth SaaS tech companies, working in GTM functions or similarPreferred experience with reporting and analytics tools: Salesforce, Tableau, Google Sheets, and SQLCross-functional leadership, program management & ability to craft executive presentationsPreferred experience in a high growth technology company; SaaS experience preferredPreferred experience in strategy consulting or financePreferred solid understanding of GTM functions (Sales, Marketing, Customer Success) in a SaaS tech companySelf-motivated, proactive teammate with innovative ideas to inspire customer retention and adoption of our productsStrong interpersonal skills and experience building strong internal and external relationshipsAccommodations:If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting Statement:At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.Salesforce

is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.Salesforce welcomes all.

#J-18808-Ljbffr