Director of IT

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nhjobs@nhwa.org .Closing Date: Until FilledAgency OverviewAt Neighborhood House (NH), our vision is a healthy, diverse, and welcoming community, free of poverty and racism, where all people thrive. We serve over 13,000 individuals in Seattle/South King County in the areas of early learning, youth development, citizenship, employment, health, housing, resource navigation, and aging adults. In addition to direct services, we use our experience and deep connection to our communities to advocate for equitable access to services, and policy changes that advance equity for all.When one of us succeeds, we all succeed!Neighborhood House is on a mission to becoming a multi-cultural, anti-racist agency. We are achieving this by sharing power, listening to and learning from each other and our communities, and working to repair past inequities. We are building a culture where equity is the foundation, inclusiveness is the default, and access for marginalized communities is the norm.Our Agency Values include Community, Equity, Integrity, Relationships, and Sustainability. More information about our Agency Values can be found

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for more details about our benefits program.Job SummaryThe Director of IT is a strategic leader that oversees and directs Neighborhood House’s information technology functions, investments, and initiatives. The Director of IT will report to the Executive Director and work closely with executive leadership to align IT strategy with organizational objectives, lead cross-functional teams, and oversee the implementation of technology to enhance operational efficiency and support organizational growth.ResponsibilitiesStrategic IT Planning, Execution and Management (50%)In partnership with NH leadership, develop, implement, and manage a shared strategic vision and work plan that assures that agency IT and data systems effectively support 300+ staff operating in multiple locations.Foster strong relationships with other departments to identify technology needs and opportunities for process improvements.Act as a liaison between IT and other departments to ensure alignment of technology initiatives with organizational goals.Lead cross-functional teams to implement technology solutions that enhance operational efficiencies.Continuously evaluate emerging technologies and assess their potential impact on the organization.Create, maintain and enforce written IT/data risk management, storage, confidentiality policies and procedures in the IT group and throughout the agency.Plan and implement IT department budget that considers upgrades, migrations, operations, and contingencies.System Maintenance, Staffing and Resources (50%)Provide overarching guidance and prioritization for database development projects, ensuring alignment with the broader organizational vision and objectives.Work with the IT team and agency managers to identify technology problems and opportunities, find and implement cost effective and creative solutions.Support the professional growth and retention of IT team, comprised of Help Desk, System Admin, and Database Developers.Provide incident resolution and troubleshooting as back up to help desk, and for higher level technical issues.Manage relationships with technology vendors and negotiate contracts to ensure cost-effective solutions.Oversee the performance of external vendors and consultants to ensure they meet organizational standards.Evaluate new equipment, software and systems continuously, recommend changes as appropriate and oversee their installation and adoption.Oversees the procurement, installation, and maintenance of all computer hardware, software and other resources necessary to keep IT systems operational, responsive, and resilient.In consultation with IT staff, internal stakeholders, and external consultants, develop, implement, monitor and update a cybersecurity strategy to protect confidential data and minimize risks.Ensure the development and maintenance of comprehensive disaster recovery and business continuity plans, providing oversight and guidance to guarantee organizational resilience and swift recovery from disruptions.QualificationsMinimum QualificationsB.S. degree in Information Technology, Computer Science, Management Information Systems, Business, Public Administration, or related field. Experience may substitute for a degree.Five (5) years progressively responsible IT experience with at least three (3) years of management/supervisory responsibility.Knowledge and experience with IT infrastructure, networks, data systems, data security, Microsoft Office applications, and emerging technologies.Must be able to work in a dynamic environment with constant change and growth.Proven high attention to detail and strong project management skills.Successful individual contributor and team leader.Self-starter, highly organized, dependable, strong problem-solving skills and ability to manage multiple complex problems at once.Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.Desired QualificationsProven track record of planning, executing and managing cloud migration.Demonstrated experience in leading organizational shift from legacy databases to SaaS platforms.Experience working in a government funded, multi-service, non-profit organization.Relevant advanced certifications.Leadership Qualities and CharacteristicsYou have made a personal commitment to racial equity and social justice.You are constantly learning and growing professionally, and are willing to try innovative solutions and bring new ideas.You think strategically, connecting to the bigger picture, and future impact of the choices we make now.You are humble, willing to admit and learn from mistakes, open to feedback, willing to work through conflict.You have a pulse on employee climate and culture. You nurture NH culture, are approachable, and have authentic relationships with staff and managers.You are a thought partner, not necessarily coming to the situation with answers, but good questions and a listening ear.You are striving for excellence and looking for ways to improve on what we do so that Neighborhood House can be the best it can be.Required CredentialsMust pass Neighborhood House background check requirements.Position requires Washington State bi-annual criminal background re-check.Post-Hire On-the-job Training RequirementsCurrent First Aid Certificate within 30 days of hire.Current CPR Certificate within 30 days of hire.Sexual Harassment Training within 30 days of hire.Child Abuse and Neglect training (within 2 weeks of hire).Employment PracticeNeighborhood House is committed to diversity and to equal opportunity employment. As an equal opportunity employer, we support and follow federal, state and local laws prohibiting employment discrimination. Neighborhood House does not exclude, deny benefits to, or otherwise discriminate on the basis of race, age, sex, color, creed, religion, caste, disability, national origin, marital status, mental or physical ability including HIV status, height, weight, veteran status, military obligations, sexual orientation and expression of gender identity, or any other classification protected by law. Management and HR staff are committed to ensuring that all personnel decisions that affect employees, clients, volunteers, and board members are made in accordance with the equal employment opportunity principles of nondiscrimination.SupportInquiries may be directed to People and Culture at (206) 461-8430 or by e-mail to

nhjobs@nhwa.org .

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