Director of Front Office

If you're looking for a career with Apple Leisure Group, please click here to view job postings.If you're looking for a career with our Inclusive Collection, please click here to view job postings.OverviewThe Director of Front Office is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Director of Front Office should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.Duties include but are not limited to:Responsible for short and long-term planning and the management of the hotel’s Front Office operationsDevelop and recommend the budget, labor cost plans and objectives and manages within those approved plansCoach and counsel employees to reflect Hyatt Service Standards and ProceduresPerform all tasks of a Front Office Staff as needed to facilitate serviceEnsure all operations and cash handling are done per policies and proceduresMaintain excellent communication with the housekeeping departmentMaintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areasAnalyze, investigate, and resolve guest complaintsCreate expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetablesCoach and counsel employees to reflect Hyatt service standards and proceduresSalary/Benefits:We offer competitive salary, medical, dental, life insurance, short term and long-term disability, 401(k), and travel benefits. The salary range for this position is $80,000 - $90,000. Decisions regarding individual salaries will be based on a number of factors including experience and education.This is not your typical career opportunity. This is the Hyatt Touch.Qualifications

Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)Service oriented style with professional presentation skillsAt least 2 years progressive management experience within the Rooms Division of a hotelHotel/Hospitality degree an assetMust possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom lineClear concise written and verbal communication skills in EnglishMust be proficient in general computer knowledge including Microsoft Suites, Outlook, Excel, etc.Must have excellent organizational, interpersonal and administrative skillsIn-depth NYC market knowledge strongly preferred with a union environment.A true desire to satisfy the needs of others in a fast-paced environmentExperience in a lifestyle or luxury boutique hotel is preferred.Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented mannerMust be able to multitask and prioritize departmental functions to meet deadlines.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be solution oriented, including anticipating, preventing, identifying and solving problems as necessaryMust be able to maintain confidentiality of information.Perform other duties and special projects on a case-by-case basis.

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