Nightwing
Sr Business Process Consultant (ServiceNow),
Nightwing, Sterling, Virginia, United States, 22170
Sr Business Process Consultant (ServiceNow)
Date Posted:
2024-09-06Country:
United States of AmericaLocation:
VA543: 22270 Pacific Blvd, Dulles 22270 Pacific Boulevard Building CC5, Sterling, VA, 20166-6924 USAPosition Role Type:
HybridNightwing is seeking a Business Process Consultant to drive consumption, adoption, and customer satisfaction, ultimately helping our customers grow their business on the ServiceNow platform.Responsibilities include:Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes.Be a key member of an overall engagement team focused on delivering customer outcomes.Lead customer design workshops.Guide customers in defining and refining business requirements for functional aspects of the solution.Draft user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.Manage and communicate ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations.Contribute towards continuous improvement of leading practices.Grow and mentor other members of ServiceNow and the partner ecosystem.Required Skills:Must be a US Citizen.Must be able to obtain DHS program suitability prior to starting employment.Must be able to obtain a TS/SCI Clearance.6+ years of directly relevant experience.2+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning.Significant consulting experience within complex, global organizations.Experience in defining and deploying future-state ITSM processes.Excellent communication and presentation skills.Strong problem-solving and analytical skills.Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box.Required Education:
Bachelor’s degree in Systems Engineering, Computer Science, Information Systems or related technical field. Two years of related work experience may be substituted for each year of degree level education.Desired Certifications:
Agile software development methodology certification (e.g. SCRUM Master).At Nightwing, we value collaboration and teamwork. You’ll have the opportunity to work alongside talented individuals who are passionate about what they do.Salary Range:
85,000 USD - 179,000 USD.RTX is An Equal Opportunity/Affirmative Action Employer.
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Date Posted:
2024-09-06Country:
United States of AmericaLocation:
VA543: 22270 Pacific Blvd, Dulles 22270 Pacific Boulevard Building CC5, Sterling, VA, 20166-6924 USAPosition Role Type:
HybridNightwing is seeking a Business Process Consultant to drive consumption, adoption, and customer satisfaction, ultimately helping our customers grow their business on the ServiceNow platform.Responsibilities include:Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes.Be a key member of an overall engagement team focused on delivering customer outcomes.Lead customer design workshops.Guide customers in defining and refining business requirements for functional aspects of the solution.Draft user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.Manage and communicate ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations.Contribute towards continuous improvement of leading practices.Grow and mentor other members of ServiceNow and the partner ecosystem.Required Skills:Must be a US Citizen.Must be able to obtain DHS program suitability prior to starting employment.Must be able to obtain a TS/SCI Clearance.6+ years of directly relevant experience.2+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning.Significant consulting experience within complex, global organizations.Experience in defining and deploying future-state ITSM processes.Excellent communication and presentation skills.Strong problem-solving and analytical skills.Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box.Required Education:
Bachelor’s degree in Systems Engineering, Computer Science, Information Systems or related technical field. Two years of related work experience may be substituted for each year of degree level education.Desired Certifications:
Agile software development methodology certification (e.g. SCRUM Master).At Nightwing, we value collaboration and teamwork. You’ll have the opportunity to work alongside talented individuals who are passionate about what they do.Salary Range:
85,000 USD - 179,000 USD.RTX is An Equal Opportunity/Affirmative Action Employer.
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