YMCA
Member Engagement Director
YMCA, Birmingham, Alabama, United States, 35275
Join our team in Birmingham, Alabama!
Job Description
Are you passionate about providing a positive, professional, welcoming atmosphere and excellent customer service? Do you desire to serve others while demonstrating our YMCA Core Values of Caring, Honesty, Respect, and Responsibility? Are you innovative and forward-thinking when seeking new ways to serve the Community? If so, then
we want you to be our next Member Engagement Director at the Shades Valley YMCA!
Position Overview:
The Member Engagement Director is responsible for driving membership growth and retention while enhancing the overall wellness experience at the YMCA. This role involves overseeing membership services to ensure a positive, professional atmosphere that promotes health, community engagement, and member satisfaction.
Qualifications
Bachelor's degree in Health Science, Recreation, Business Administration, or a related field.
Proven experience in membership management, including recruitment, retention, and customer service.
Strong leadership, communication, and interpersonal skills.
Proficiency with business software and member management systems (e.g., Daxko Operations Software).
Ability to adapt to a fast-paced environment and manage multiple responsibilities effectively.
Physical Demands:
Ability to lift and move up to 50 pounds.
Regular use of a computer and ability to communicate via phone and smart devices.
Ability to move around the work environment and perform tasks such as lifting, kneeling, and climbing.
Essential Functions
Membership Management:
Develop and execute strategies for member recruitment, retention, and satisfaction.
Create and maintain a member-focused culture, fostering relationship-building and problem-solving skills.
Oversee membership registration processes, including phone, walk-in, and web-based systems, in coordination with marketing efforts.
Staff Management and Development:
Recruit, train, and supervise staff and volunteers.
Evaluate staff performance, provide ongoing training, and implement strategies to motivate and achieve departmental goals.
Budget and Financial Oversight:
Participate in budget planning and management.
Monitor and manage budgets, making adjustments as needed to address variances and achieve financial targets.
Operational Excellence:
Ensure proper implementation and adherence to front desk procedures and business systems.
Maintain high standards of cleanliness and upkeep for member spaces.
Handle member complaints effectively, preserving dignity while reaching satisfactory solutions.
Community Engagement:
Organize and participate in membership events at the YMCA and in the community.
Build partnerships with community organizations to support health strategies and promote YMCA programs.
Data and Impact Measurement:
Utilize data and feedback to drive improvements in membership programs.
Measure program impact and effectiveness, making data-driven decisions to enhance member experiences.
Leadership and Collaboration:
Serve as a member of the branch management team, contributing to overall branch success.
Attend leadership meetings, board meetings, and other required activities.
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Job Description
Are you passionate about providing a positive, professional, welcoming atmosphere and excellent customer service? Do you desire to serve others while demonstrating our YMCA Core Values of Caring, Honesty, Respect, and Responsibility? Are you innovative and forward-thinking when seeking new ways to serve the Community? If so, then
we want you to be our next Member Engagement Director at the Shades Valley YMCA!
Position Overview:
The Member Engagement Director is responsible for driving membership growth and retention while enhancing the overall wellness experience at the YMCA. This role involves overseeing membership services to ensure a positive, professional atmosphere that promotes health, community engagement, and member satisfaction.
Qualifications
Bachelor's degree in Health Science, Recreation, Business Administration, or a related field.
Proven experience in membership management, including recruitment, retention, and customer service.
Strong leadership, communication, and interpersonal skills.
Proficiency with business software and member management systems (e.g., Daxko Operations Software).
Ability to adapt to a fast-paced environment and manage multiple responsibilities effectively.
Physical Demands:
Ability to lift and move up to 50 pounds.
Regular use of a computer and ability to communicate via phone and smart devices.
Ability to move around the work environment and perform tasks such as lifting, kneeling, and climbing.
Essential Functions
Membership Management:
Develop and execute strategies for member recruitment, retention, and satisfaction.
Create and maintain a member-focused culture, fostering relationship-building and problem-solving skills.
Oversee membership registration processes, including phone, walk-in, and web-based systems, in coordination with marketing efforts.
Staff Management and Development:
Recruit, train, and supervise staff and volunteers.
Evaluate staff performance, provide ongoing training, and implement strategies to motivate and achieve departmental goals.
Budget and Financial Oversight:
Participate in budget planning and management.
Monitor and manage budgets, making adjustments as needed to address variances and achieve financial targets.
Operational Excellence:
Ensure proper implementation and adherence to front desk procedures and business systems.
Maintain high standards of cleanliness and upkeep for member spaces.
Handle member complaints effectively, preserving dignity while reaching satisfactory solutions.
Community Engagement:
Organize and participate in membership events at the YMCA and in the community.
Build partnerships with community organizations to support health strategies and promote YMCA programs.
Data and Impact Measurement:
Utilize data and feedback to drive improvements in membership programs.
Measure program impact and effectiveness, making data-driven decisions to enhance member experiences.
Leadership and Collaboration:
Serve as a member of the branch management team, contributing to overall branch success.
Attend leadership meetings, board meetings, and other required activities.
#J-18808-Ljbffr