City of Chicago
AIRPORT INFORMATION AMBASSADOR
City of Chicago, Chicago, Illinois, United States, 60290
Airport Information Ambassador
Job Number:
400569
Department of Aviation
Number of Positions:
7
(Additional vacancies possible pending budget approval)
Starting Salary:
$48,960.00
This position is open to the public and all current City employees covered under the City's collective bargaining agreement with
AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNIT 1, 3, 4 & 5.
Only employees in City job titles in this bargaining unit are eligible to bid.
BID INSTRUCTIONS:
Apply on the bid site:
https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en
Check the box on your profile titled "Currently employed by the City of Chicago"
Enter your employee ID (located on your pay stub labeled 'payee/employee number')
Select your correct bargaining unit
FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION
Applications for this position will be accepted until 11:59pm CDT on September 17, 2024.
The Chicago Department of Aviation (CDA) owns and operates one of the world's busiest airport systems, comprised of O'Hare and Midway International Airports. For more information, visit
www.flychicago.com .
ESSENTIAL DUTIES
Staff information booths located in airport terminals welcoming and providing excellent customer service to airport passengers and visitors.
Responds to inquiries providing information to English and non-English speaking passengers and visitors.
Provides various information (e.g., location of airport facilities, basic airport navigation directions, available ground transportation services, airport amenities, and hotel accommodations in the area).
Assists travelers in obtaining information on arrival and departure times of scheduled domestic and international flights.
Promotes and distributes brochures and other informational materials regarding City events, programs, landmarks, and attractions.
Utilizes a mobile device to access tourism and airport information and relays information to passengers and visitors.
Responds to inquiries through an online messaging application providing information on airport services.
Escorts dignitaries, foreign consulates, and performers throughout the airport.
Keeps current on events and activities ongoing throughout the airport.
Maintains supplies, brochures, and pamphlets stocked at information booths.
Assists passengers and visitors during times of emergency or irregular airport operations, as required.
Location:
O'Hare International Airport- Terminal 2
10000 West O'Hare Avenue
Chicago Midway Airport
5700 South Cicero Avenue
Shift:
Sunday - Saturday
Hours:
6:00 AM - 2:00 PM / 1:00 PM - 9:00 PM
Days Off:
Varies
"This is not a remote position."
THIS POSITION IS IN THE CAREER SERVICE
MINIMUM QUALIFICATIONS:
One year of customer service work experience.
Licensure, Certification, or Other Qualifications:
Conversational skills in three or more languages are required, English proficiency is required as one of the three languages.
Preferred languages include Spanish, Chinese, Polish, Hindi, Arabic, French, German, Japanese, Korean, and American Sign Language.
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER WORK REQUIREMENTS
Knowledge:
Customer service methods, practices, and procedures.
Airport facilities and the location of airlines, concessions, and other airport tenants.
Airport ground transportation service.
City programs and tourist attractions.
Airport emergency protocols.
Applicable computer software packages and applications.
Knowledge of applicable City and department policies, procedures, rules, and regulations.
Skills:
ACTIVE LEARNING - Understand the implications of new information for both current and future problem-solving and decision-making.
ACTIVE LISTENING - Give full attention to what other people are saying.
COORDINATION WITH OTHERS - Adjust actions in relation to others' actions.
Abilities:
COMPREHEND ORAL INFORMATION.
SPEAK - Communicate information and ideas effectively.
COMPREHEND WRITTEN INFORMATION.
WRITE - Communicate information and ideas effectively in writing.
REASON TO SOLVE PROBLEMS.
NOTE: Must be flexible to work early and/or late evenings and occasional weekends.
NOTE: This position requires a valid license at the time of hire.
NOTE: The candidates selected for hire must pass an airport background check and a Security Threat Assessment.
SELECTION REQUIREMENTS:
This position requires an applicant to successfully complete an interview which will include a skills assessment. The interviewed Bidders who possess the qualifications best suited will be selected by
SENIORITY
order.
APPLICATION EVALUATION:
Initial evaluation will be based on information provided on the application and the documents submitted.
COMMITMENT TO DIVERSITY:
The City of Chicago has adopted ordinances providing a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces.
ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.
The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer.
City of Chicago
Brandon Johnson, Mayor
Job Posting:
Sep 3, 2024, 5:00:00 AM |
Closing Date:
Sep 18, 2024, 4:59:00 AM
Salary:
$48,960.00
Pay Basis:
Yearly
#J-18808-Ljbffr
Job Number:
400569
Department of Aviation
Number of Positions:
7
(Additional vacancies possible pending budget approval)
Starting Salary:
$48,960.00
This position is open to the public and all current City employees covered under the City's collective bargaining agreement with
AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNIT 1, 3, 4 & 5.
Only employees in City job titles in this bargaining unit are eligible to bid.
BID INSTRUCTIONS:
Apply on the bid site:
https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en
Check the box on your profile titled "Currently employed by the City of Chicago"
Enter your employee ID (located on your pay stub labeled 'payee/employee number')
Select your correct bargaining unit
FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION
Applications for this position will be accepted until 11:59pm CDT on September 17, 2024.
The Chicago Department of Aviation (CDA) owns and operates one of the world's busiest airport systems, comprised of O'Hare and Midway International Airports. For more information, visit
www.flychicago.com .
ESSENTIAL DUTIES
Staff information booths located in airport terminals welcoming and providing excellent customer service to airport passengers and visitors.
Responds to inquiries providing information to English and non-English speaking passengers and visitors.
Provides various information (e.g., location of airport facilities, basic airport navigation directions, available ground transportation services, airport amenities, and hotel accommodations in the area).
Assists travelers in obtaining information on arrival and departure times of scheduled domestic and international flights.
Promotes and distributes brochures and other informational materials regarding City events, programs, landmarks, and attractions.
Utilizes a mobile device to access tourism and airport information and relays information to passengers and visitors.
Responds to inquiries through an online messaging application providing information on airport services.
Escorts dignitaries, foreign consulates, and performers throughout the airport.
Keeps current on events and activities ongoing throughout the airport.
Maintains supplies, brochures, and pamphlets stocked at information booths.
Assists passengers and visitors during times of emergency or irregular airport operations, as required.
Location:
O'Hare International Airport- Terminal 2
10000 West O'Hare Avenue
Chicago Midway Airport
5700 South Cicero Avenue
Shift:
Sunday - Saturday
Hours:
6:00 AM - 2:00 PM / 1:00 PM - 9:00 PM
Days Off:
Varies
"This is not a remote position."
THIS POSITION IS IN THE CAREER SERVICE
MINIMUM QUALIFICATIONS:
One year of customer service work experience.
Licensure, Certification, or Other Qualifications:
Conversational skills in three or more languages are required, English proficiency is required as one of the three languages.
Preferred languages include Spanish, Chinese, Polish, Hindi, Arabic, French, German, Japanese, Korean, and American Sign Language.
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER WORK REQUIREMENTS
Knowledge:
Customer service methods, practices, and procedures.
Airport facilities and the location of airlines, concessions, and other airport tenants.
Airport ground transportation service.
City programs and tourist attractions.
Airport emergency protocols.
Applicable computer software packages and applications.
Knowledge of applicable City and department policies, procedures, rules, and regulations.
Skills:
ACTIVE LEARNING - Understand the implications of new information for both current and future problem-solving and decision-making.
ACTIVE LISTENING - Give full attention to what other people are saying.
COORDINATION WITH OTHERS - Adjust actions in relation to others' actions.
Abilities:
COMPREHEND ORAL INFORMATION.
SPEAK - Communicate information and ideas effectively.
COMPREHEND WRITTEN INFORMATION.
WRITE - Communicate information and ideas effectively in writing.
REASON TO SOLVE PROBLEMS.
NOTE: Must be flexible to work early and/or late evenings and occasional weekends.
NOTE: This position requires a valid license at the time of hire.
NOTE: The candidates selected for hire must pass an airport background check and a Security Threat Assessment.
SELECTION REQUIREMENTS:
This position requires an applicant to successfully complete an interview which will include a skills assessment. The interviewed Bidders who possess the qualifications best suited will be selected by
SENIORITY
order.
APPLICATION EVALUATION:
Initial evaluation will be based on information provided on the application and the documents submitted.
COMMITMENT TO DIVERSITY:
The City of Chicago has adopted ordinances providing a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces.
ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.
The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer.
City of Chicago
Brandon Johnson, Mayor
Job Posting:
Sep 3, 2024, 5:00:00 AM |
Closing Date:
Sep 18, 2024, 4:59:00 AM
Salary:
$48,960.00
Pay Basis:
Yearly
#J-18808-Ljbffr