Area Chief of Staff

SUMMARY OF JOB PURPOSE AND FUNCTIONThe primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care). The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals.ESSENTIAL RESPONSIBILITIES AND TASKSLive and exemplify the Five Principles of Mars, Inc. within self and team.Serve as a champion for quality by communicating, demonstrating and driving a culture of quality and safety at the hospital level.Perform regular hospital visits and quality audits to ensure compliance with industry, regulatory and Banfield quality standards.Develop, coach, and manage associate veterinarians on the technical and functional skills needed to deliver outstanding medical care.In partnership with the Director of Veterinary Quality (DVQ), drive a successful and growing doctor team through recruiting and onboarding new associate and locum veterinarians.Deliver on veterinary quality KPIs to support the hospital, market and practice OGSMs.Drive doctor engagement and retention efforts in partnership with DVQ, POCP and operations.Responsible for medical equipment inventory and functionality in assigned hospitals.Partner with the Practice Manager (PM) to manage medical equipment maintenance.Actively participate in local, state, and national veterinary organizations.Ensure hospital operations meet all local, state and federal regulatory requirements.Other job duties as assigned.HIRING QUALIFICATIONS / COMPETENCIESLeadershipConflict ManagementCustomer FocusDeveloping Direct ReportsDirecting OthersBuilding Effective TeamsFunctionalHiring and StaffingCommunication SkillsManaging and Measuring workPeer RelationshipsDrive for ResultsCAPABILITIES AND EXPERIENCE (CAN DO)Ability to multi-task.Organizational ability.Surgical skills.Problem solving skills.Intellectual ability.Mathematical ability.Computer skills.ATTITUDES (WILL DO)Initiative.Integrity.Cooperativeness.Flexibility.Independence.Tolerance for Stress / Resiliency.SPECIAL WORKING CONDITIONSAbility to be confident around pets.Work may require more than 40 hours per week.Moderate noise level in the work environment.Ability to carry out instructions and solve problems.Requires sufficient ambulatory skills.Ability to stand, walk, stoop, kneel, crouch, and climb.Requires good hand-eye coordination.Specific vision abilities required.Exposure to various pets and potential hazards.Some travel required.DEA: Candidate must obtain state controlled substance and federal DEA within 3 months of employment.USDA: Accredited by the USDA Animal and Plant Health Inspection Service.EXPERIENCE, EDUCATION AND/OR TRAININGDoctor of Veterinary Medicine (DVM/VMD) or equivalent degree required.Veterinary license in good standing or eligibility for licensure.3 years experience in small animal medicine and surgery practice.WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced.

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