FWG Solutions
Help Desk Administrator
FWG Solutions, San Antonio, Texas, United States, 78208
The Help Desk Administrator will support the 33rd COS (Cyber Operation Squadron) Defensive Cyber Operations Team onsite at Lackland Air Force Base. This position will be an active part of this unit and will be responsible for monitoring, securing, and protecting the Air Force and Central Command global networks by performing all network account administrative functions and ensuring that all workstations are secure.
•Support basic and intermediate level administration of technologies on the central management systems, operational networks and AOL (Alternate Operating Location) pre- deployment network configurations
•Perform Systems Administration Services on Unclassified, Classified, CRN, and supported special enclaves during mission hours
•Perform related maintenance activities and coordinate maintenance actions with the Networks flight leadership, and external units
•Support Systems Administration of the operational networks, the training network, local base Unclassified and Classified Computer System Administration (CSA) actions, and AOL deployment maintenance analysis
•Perform basic and intermediate level installation, upgrades, daily maintenance, and intermediate troubleshooting to include hardware and software consisting of UNIX, Windows, and VMware operating systems, workstations/monitors, Anti-virus and software, computer printers, Cybex switches, gigabit Ethernet
•Perform all network account administrative functions to include creation, disabling, unlocking, privilege configuration, expiration of accounts, and maintenance troubleshooting
•Create (within two (2) working days) and delete user accounts, track user privileges, maintain a list of current users, and show accessibility to all computer systems, network, and computer software applications, and other network components
•Ensure user workstations are secure, have the latest software patches installed, and are properly configured within Time- Compliance Network Order (TCNO) specific deadlines to minimize the potential of unauthorized intrusions and all equipment is properly managed with local base Equipment Custodian procedures
•Develop and maintain training documentation, processes, checklists, and logs for support; within 90 days of discovery of the need for all tasks associated with Systems Administration Services
•Develop and maintain work center specific training programs, and train government employees in the work center
•Respond to CRITICAL network outages within 60 minutes or a PRIORITY network outage within three hours of notification
•Utilize approved trouble ticketing systems to document all Systems Administration Services maintenance actions, user account actions and other user/system support
•Notify COR and Government shift lead of a system Hazardous Condition (HAZCON) situation or unscheduled outage within 15 minutes of discovery, and update approved procedures
•Maintain trouble tickets documenting who, what, when, and fix actions are opened within 24 hours of initiation and closed within 24 hours of completion
•Travel to perform maintenance and installation, as requested
•Other duties as related to the business functions of FWG Solutions, as assigned
REQUIREMENTS & QUALIFICATIONS
Education:
•High School Degree Required
•Bachelor's degree in Computer Science, Information Technology, or closely related field
Licenses & Certifications:
•Active TS/SCI Security Clearance
•Required to have one of the following IAT Level II certifications: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP
•Required to have one of the following IAT CSSP certifications for Infrastructure Support: Certified Ethical Hacker (CEH), CySA+, GICSP, SSCP, CHFI, CFR, Cloud+, or CND
•Possession of one of the following certifications:OS certifications: Microsoft Certified Professional (MCP), Linux+, RedHat (RHCA), VMWare VCP, or present proof of having previously passed any Windows Server certification exam
Experience:
•Required minimum of three to five years (3-5) of relevant IT help desk experience; DoD experience preferred
•Required minimum of three (3) years' experience in the following areas: networking, computer systems, installation
•Experience with installation, configuration and troubleshooting of systems and networks
Skills & Abilities:
•Intermediate understanding of networking and computer systems
•Ability to deploy, configure and support operating systems on multiple devices
•Resourcefulness and quick-thinking nature to troubleshoot new and critical technologies
•Excellent written and verbal communication skills
•Understanding and appreciation of information security within systems and user devices
•Strong drive to provide exemplary customer service
•Ability to prioritize tasks and time
•Ability to work independently and part of a team
•Understanding of x64-based computers using Microsoft based operating systems
•Use of Microsoft Office software applications to include Word, Excel, and PowerPoint
Other:
Ability to work 0600-1800 or 1800-0600, 7-days a week, with emergency recall available after hours
•Support basic and intermediate level administration of technologies on the central management systems, operational networks and AOL (Alternate Operating Location) pre- deployment network configurations
•Perform Systems Administration Services on Unclassified, Classified, CRN, and supported special enclaves during mission hours
•Perform related maintenance activities and coordinate maintenance actions with the Networks flight leadership, and external units
•Support Systems Administration of the operational networks, the training network, local base Unclassified and Classified Computer System Administration (CSA) actions, and AOL deployment maintenance analysis
•Perform basic and intermediate level installation, upgrades, daily maintenance, and intermediate troubleshooting to include hardware and software consisting of UNIX, Windows, and VMware operating systems, workstations/monitors, Anti-virus and software, computer printers, Cybex switches, gigabit Ethernet
•Perform all network account administrative functions to include creation, disabling, unlocking, privilege configuration, expiration of accounts, and maintenance troubleshooting
•Create (within two (2) working days) and delete user accounts, track user privileges, maintain a list of current users, and show accessibility to all computer systems, network, and computer software applications, and other network components
•Ensure user workstations are secure, have the latest software patches installed, and are properly configured within Time- Compliance Network Order (TCNO) specific deadlines to minimize the potential of unauthorized intrusions and all equipment is properly managed with local base Equipment Custodian procedures
•Develop and maintain training documentation, processes, checklists, and logs for support; within 90 days of discovery of the need for all tasks associated with Systems Administration Services
•Develop and maintain work center specific training programs, and train government employees in the work center
•Respond to CRITICAL network outages within 60 minutes or a PRIORITY network outage within three hours of notification
•Utilize approved trouble ticketing systems to document all Systems Administration Services maintenance actions, user account actions and other user/system support
•Notify COR and Government shift lead of a system Hazardous Condition (HAZCON) situation or unscheduled outage within 15 minutes of discovery, and update approved procedures
•Maintain trouble tickets documenting who, what, when, and fix actions are opened within 24 hours of initiation and closed within 24 hours of completion
•Travel to perform maintenance and installation, as requested
•Other duties as related to the business functions of FWG Solutions, as assigned
REQUIREMENTS & QUALIFICATIONS
Education:
•High School Degree Required
•Bachelor's degree in Computer Science, Information Technology, or closely related field
Licenses & Certifications:
•Active TS/SCI Security Clearance
•Required to have one of the following IAT Level II certifications: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP
•Required to have one of the following IAT CSSP certifications for Infrastructure Support: Certified Ethical Hacker (CEH), CySA+, GICSP, SSCP, CHFI, CFR, Cloud+, or CND
•Possession of one of the following certifications:OS certifications: Microsoft Certified Professional (MCP), Linux+, RedHat (RHCA), VMWare VCP, or present proof of having previously passed any Windows Server certification exam
Experience:
•Required minimum of three to five years (3-5) of relevant IT help desk experience; DoD experience preferred
•Required minimum of three (3) years' experience in the following areas: networking, computer systems, installation
•Experience with installation, configuration and troubleshooting of systems and networks
Skills & Abilities:
•Intermediate understanding of networking and computer systems
•Ability to deploy, configure and support operating systems on multiple devices
•Resourcefulness and quick-thinking nature to troubleshoot new and critical technologies
•Excellent written and verbal communication skills
•Understanding and appreciation of information security within systems and user devices
•Strong drive to provide exemplary customer service
•Ability to prioritize tasks and time
•Ability to work independently and part of a team
•Understanding of x64-based computers using Microsoft based operating systems
•Use of Microsoft Office software applications to include Word, Excel, and PowerPoint
Other:
Ability to work 0600-1800 or 1800-0600, 7-days a week, with emergency recall available after hours