Integrated Cyber Defense System Administrator - ICDS Administrator

The Integrated Cyber Defense System (IDCS) Administrator will support the 33rd COS (Cyber Operation Squadron) Defensive Cyber Operations Team onsite at Lackland Air Force Base. This position will be an active part of this unit and will be responsible for monitoring, securing, and protecting the Air Force and Central Command global networks by providing advanced function administration to all management systems and operational networks.

• Troubleshoot, maintain, and manage all IDCS Services technologies and devices

• Ensure support includes administration of the central management systems, operational networks and AOL (Alternate Operating Location) pre-deployment network configurations

• Respond to CRITICAL network outages within 60 minutes or a PRIORITY network outage within three hours of contractor notification

• Ensure IDCS Services support the implementation of technical solutions, discovery of system inefficiencies and performance of advanced administration on virtualization servers

• Perform installation of hardware and software consisting of VMware, SAN and computer components

• Recommend fixes and enhanced system configuration information to leadership and upon approval, perform proposed fixes

• Perform administrative maintenance, configuration and troubleshooting actions on a variety of commercial software suites

• Provide all recommended fixes to include enhanced network server and virtual configuration to the COR or Government shift lead

• Perform upgrades and daily maintenance of hardware and software consisting of UNIX®, Microsoft® and VMware® operating systems, physical workstations, computer, printers, KVM switches, gigabit Ethernet, and other network and computer components

• Ensure the physical servers, workstations, and virtual infrastructure are secure

• Ensure the latest software patches are installed and properly configured established standards to minimize the potential of unauthorized intrusions

• Document hardware/software logs, operating procedures, and all maintenance actions performed

• Develop and maintain work center specific training programs, and train government employees in the work center

• Notify COR and Government shift lead of a system Hazardous Condition (HAZCON) situation or unscheduled outage within 15 minutes of discovery, and updated approved procedures

• Ensure all outages, scheduled or unscheduled, are tracked in accordance with approved procedures within 15 minutes of occurrence

• Ensure continuous updates to outages are conducted in accordance with approved procedures and policies

• Utilize approved trouble ticketing systems to document all DCO (Defensive Cyber Operations) Tools maintenance actions, user account actions and other user/system support

• Maintain accurate trouble tickets with no more than three instances per quarter in which trouble tickets documenting who, what, when, and fix actions are not opened within 24 hours of initiation and closed within 24 hours of completion

• Travel to perform maintenance and installation, as required

• Other duties as related to the business functions of FWG Solutions, as assigned

Education:

• High School Degree Required

• Bachelor's Degree in Computer Science, Information Technology, or Engineering

Licenses & Certifications:

• Active TS/SCI Security Clearance

• Required to have one of the following IAT Level II certifications: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP - or an IAT Level III certification: CASP+ CE, CISA, CISSP (or Associate), GCED, GCIH, or CCNP Security

• Required to have one of the following IAT CSSP certifications for Infrastructure Support: Certified Ethical Hacker (CEH), CySA+, GICSP, SSCP, CHFI, CFR, Cloud+, or CND

• Possession of one of the following certifications: Microsoft Certified Professional (MCP), VMWare VCP, Red Hat Certified Administrator.

Experience:

• Required minimum of three to five (3-5) of relevant experience; DoD experience preferred

• Required minimum of four (4) years' experience with core services, network operating systems and technologies

Skills & Abilities:

• Understanding of all mission databases, mission networks, platforms, and software tools supporting the internal and external connectivity for mission execution, systems' configuration control constraints, and document new system administration maintenance processes

• Knowledge of implementation, maintenance and troubleshooting of network systems

• Engineering knowledge of UNIX®, Microsoft® and VMware® operating systems

• High level problem-solving and communication skills

• Excellent written and verbal communication abilities

• Ability to hold yourself and others accountable on short-term and long-term goals

• Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks

• Understanding of Intel-based computers using Microsoft based operating systems

• Ability to work with various levels of personnel including senior leadership

• Use of Microsoft Office software applications to include Word, Excel, and PowerPoint

Other:

• Ability to work 0600-0000 Monday - Thursday and 0600 - 1600 Friday, with emergency recall available after hours