Washington University in St. Louis
Account & Client Manager - Pathology & Immunology
Washington University in St. Louis, St Louis, Missouri, United States,
Scheduled Hours40
Position SummaryThis external client facing position is responsible for maintaining and strengthening existing client relationships as well as building new partnerships with the goal of growing business from both existing and new sources. We are looking for a self-motivated, team player with outside sales and client management experience. This position may require up to 80% travel time throughout the region. This position contains target growth incentives.
Job Description
Primary Duties & Responsibilities:
Provides client relationship management to key referring physicians, practices and hospital partners.Reaches out proactively to possible new clients to grow key service line areas.Develops and implements post-sales client strategies for client satisfaction, sustained loyalty and account maximization.Maintains market intelligence and identifies market opportunities for laboratory growth.Works with marketing and outreach team to develop, implement and follow up on initiatives and events such as on-site events, mailings, seminars and talks.Partners with P&I team to understanding lab processes and participates in key workgroups representing client interests.Identifies and attends conferences and events as Department sales representatives to grow business.Other duties as assigned.Working ConditionsJob Location/Working Conditions
Normal office environment.Ability to travel to various on- and off-campus locations.Physical Effort
Typically sitting at desk or table.Repetitive wrist, hand or finger movement.Moving sales and marketing materials.May require lifting up to 50 pounds on occasion.Equipment
Office equipment.The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
Education:Bachelor's degree
Certifications:No specific certification is required for this position.
Work Experience:Relevant Experience (2 Years)
Skills:Not Applicable
Driver's License:A driver's license and good driving record are required for this position.
More About This JobPreferred Qualifications
Ability to present multiple product lines.Preferred Qualifications
Education:Master's degree
Certifications:No additional certification beyond what is stated in the Required Qualifications section.
Work Experience:Healthcare Sales (5 Years)
Skills:Adaptability, Customer Relationship Management (CRM), Interpersonal Communication, Medical Terminology, Microsoft Office, New Product Introduction (NPI), Oral Communications, Product Line Strategy, Working Independently, Written Communication
GradeG13
Salary Range$65,900.00 - $112,700.00 / Annually
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
EEO/AA StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Diversity StatementWashington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
Position SummaryThis external client facing position is responsible for maintaining and strengthening existing client relationships as well as building new partnerships with the goal of growing business from both existing and new sources. We are looking for a self-motivated, team player with outside sales and client management experience. This position may require up to 80% travel time throughout the region. This position contains target growth incentives.
Job Description
Primary Duties & Responsibilities:
Provides client relationship management to key referring physicians, practices and hospital partners.Reaches out proactively to possible new clients to grow key service line areas.Develops and implements post-sales client strategies for client satisfaction, sustained loyalty and account maximization.Maintains market intelligence and identifies market opportunities for laboratory growth.Works with marketing and outreach team to develop, implement and follow up on initiatives and events such as on-site events, mailings, seminars and talks.Partners with P&I team to understanding lab processes and participates in key workgroups representing client interests.Identifies and attends conferences and events as Department sales representatives to grow business.Other duties as assigned.Working ConditionsJob Location/Working Conditions
Normal office environment.Ability to travel to various on- and off-campus locations.Physical Effort
Typically sitting at desk or table.Repetitive wrist, hand or finger movement.Moving sales and marketing materials.May require lifting up to 50 pounds on occasion.Equipment
Office equipment.The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
Education:Bachelor's degree
Certifications:No specific certification is required for this position.
Work Experience:Relevant Experience (2 Years)
Skills:Not Applicable
Driver's License:A driver's license and good driving record are required for this position.
More About This JobPreferred Qualifications
Ability to present multiple product lines.Preferred Qualifications
Education:Master's degree
Certifications:No additional certification beyond what is stated in the Required Qualifications section.
Work Experience:Healthcare Sales (5 Years)
Skills:Adaptability, Customer Relationship Management (CRM), Interpersonal Communication, Medical Terminology, Microsoft Office, New Product Introduction (NPI), Oral Communications, Product Line Strategy, Working Independently, Written Communication
GradeG13
Salary Range$65,900.00 - $112,700.00 / Annually
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
EEO/AA StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Diversity StatementWashington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.