UNC Health Care
Staff Development Specialist - Patient Access Center CASI
UNC Health Care, Morrisville, North Carolina, United States, 27560
Job DescriptionDescriptionBecome part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.This position is eligible to work hybrid from the following states: Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming
Summary:Assesses educational needs for a business unit and creates and presents training programs to meet those needs. Participates in and assists with planning for system wide training programs.Responsibilities:1. Assesses training needs of employees through analysis of reported issues, tracking of business metrics, and external data gathering techniques. Develops training plans/programs based on needs assessments.2. Assists in developing long and short-term plan for training across all departmental business operations.3. Composes and develops instructional training, orientation materials, and systems. Develops and maintains internal source of reference documentation for use in providing guidance to users, resolving issues, and future program development.4. Conducts training and orientation on policies, procedures, systems, and process flow. Trains users on departmental computer applications and their role throughout the business operation. Conducts training sessions for new employees and refresher courses for other employees.5. Develops and implements the IMPACT Care program. Improves the goals for the year which are expenses and efficiency reduction. Monitors staff actions related to patient care and safety, regulatory or compliance bodies and other relevant indicators of quality. Initiates actions related to interdepartmental and intradepartmental communication to improve patient and staff processes. Incorporates process management in the change process to staff/physicians/ colleagues.6. Ensures that current standards of practice, compliance, and regulations are met. Ensures compliance with regulatory organizations, such as the JC, AORN, CDC, HHARM.7. Participates in system wide initiatives to improve efficiency and reach institutional goals and objectives.8. Provides support functions such as purchasing training materials and systems, maintaining training records, and making logistical arrangements.9. Use confidentiality when dealing with employees and customers. Expected to safeguard confidential information and only use or disclose it as expressly authorized or specifically required in the course of performing their specific job duties.
Other Information
Other information:Education Requirements:* Bachelor's degree in an appropriate discipline (or equivalent combination of education, training and experience).Licensure/Certification Requirements:* No licensure or certification required.Professional Experience Requirements:* If a Bachelor's degree: Two (2) years of administrative support experience.* If an Associate's degree: Six (6) years of administrative support experience.* If a High School diploma or GED: Ten (10) years of administrative support experience.Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: NCHEALTHEntity: Shared Services
Organization Unit: Patient Access Center - CASIWork Type: Full Time
Standard Hours Per Week: 40.00Salary Range: $20.03 - $28.52 per hour (Hiring Range)Pay offers are determined by experience and internal equity
Work Assignment Type: HybridWork Schedule: Day Job
Location of Job: US:NC:MorrisvilleExempt From Overtime: Exempt: NoThis position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
Summary:Assesses educational needs for a business unit and creates and presents training programs to meet those needs. Participates in and assists with planning for system wide training programs.Responsibilities:1. Assesses training needs of employees through analysis of reported issues, tracking of business metrics, and external data gathering techniques. Develops training plans/programs based on needs assessments.2. Assists in developing long and short-term plan for training across all departmental business operations.3. Composes and develops instructional training, orientation materials, and systems. Develops and maintains internal source of reference documentation for use in providing guidance to users, resolving issues, and future program development.4. Conducts training and orientation on policies, procedures, systems, and process flow. Trains users on departmental computer applications and their role throughout the business operation. Conducts training sessions for new employees and refresher courses for other employees.5. Develops and implements the IMPACT Care program. Improves the goals for the year which are expenses and efficiency reduction. Monitors staff actions related to patient care and safety, regulatory or compliance bodies and other relevant indicators of quality. Initiates actions related to interdepartmental and intradepartmental communication to improve patient and staff processes. Incorporates process management in the change process to staff/physicians/ colleagues.6. Ensures that current standards of practice, compliance, and regulations are met. Ensures compliance with regulatory organizations, such as the JC, AORN, CDC, HHARM.7. Participates in system wide initiatives to improve efficiency and reach institutional goals and objectives.8. Provides support functions such as purchasing training materials and systems, maintaining training records, and making logistical arrangements.9. Use confidentiality when dealing with employees and customers. Expected to safeguard confidential information and only use or disclose it as expressly authorized or specifically required in the course of performing their specific job duties.
Other Information
Other information:Education Requirements:* Bachelor's degree in an appropriate discipline (or equivalent combination of education, training and experience).Licensure/Certification Requirements:* No licensure or certification required.Professional Experience Requirements:* If a Bachelor's degree: Two (2) years of administrative support experience.* If an Associate's degree: Six (6) years of administrative support experience.* If a High School diploma or GED: Ten (10) years of administrative support experience.Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: NCHEALTHEntity: Shared Services
Organization Unit: Patient Access Center - CASIWork Type: Full Time
Standard Hours Per Week: 40.00Salary Range: $20.03 - $28.52 per hour (Hiring Range)Pay offers are determined by experience and internal equity
Work Assignment Type: HybridWork Schedule: Day Job
Location of Job: US:NC:MorrisvilleExempt From Overtime: Exempt: NoThis position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.