CenterPoint Energy
HSP Program Coordinator
CenterPoint Energy, Minneapolis, Minnesota, United States, 55400
CenterPoint Energy and its predecessor companies have been in business for more than 150 years.
Our Vision:
Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Our Commitment:
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
Job Summary
Review and evaluate customer correspondence for Replacement Assistance Plan and Surge Protection Plan claims to approve or deny based on Terms and Conditions. Process credit scores/reports for prospective sales customers. Communicate and negotiate in a customer sensitive way with a wide range of internal and external customers.
Essential Functions
THIS POSITION IS A HYBRID POSITION, WHICH ALLOWS YOU TO WORK SOME DAYS, REMOTE!Review and evaluate customer correspondence for Replacement Assistance Plan and Surge Protection claims and approve or deny claims based on Terms and Conditions.Respond to telephone calls from internal and external customers concerning Replacement Assistance Plan and Surge Protection qualifications for claim approval.Be the central point of contact and approver of claims providing consistent adherence to Terms and Conditions of the two plans.Customer escalation resolution.Send correspondence to customers whose claims are denied, are missing information, or have arrears to pay before reimbursement.Maintain records for all claims approved or denied.
Essential Functions (cont.)
Assist in new hire and refresher training for the sales channels.Review the terms and conditions on an on-going basis to assure they are updated with the most recent information.Track payouts by supervisor and technician and provide coaching when necessary.Provide training and support to employee groups who may need coaching regarding Replacement Assistance Plan Terms and Conditions.Coordination of file and record retention.Generate monthly reports.Help sales representatives and customers complete credit applications in accordance with the credit policy.Send correspondence to customers whose credit is denied.
Education Description
Requires high school education or the equivalent knowledge of English, basic mathematics (addition, subtraction, multiplication, division and calculation of fractions and/or percentages), grammar, spelling and punctuation. Post-secondary coursework is a plus.
Experience
Requires a minimum of 2 years of experience in customer service, including escalations.
We want you to knowBeing a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.
Diversity, Equity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
What we bring to you
Competitive payPaid trainingBenefits eligibility begins on your first dayTransit subsidiesFlexible work schedule, paid holidays and paid time offAccess to discounts at fitness clubs and an on-site wellness center at our headquarters in HoustonProfessional growth and development programs including tuition reimbursement401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution
Job Type:
Full TimePosting Start Date:
09/10/2024Posting End Date:
09/17/2024
This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
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Our Vision:
Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Our Commitment:
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
Job Summary
Review and evaluate customer correspondence for Replacement Assistance Plan and Surge Protection Plan claims to approve or deny based on Terms and Conditions. Process credit scores/reports for prospective sales customers. Communicate and negotiate in a customer sensitive way with a wide range of internal and external customers.
Essential Functions
THIS POSITION IS A HYBRID POSITION, WHICH ALLOWS YOU TO WORK SOME DAYS, REMOTE!Review and evaluate customer correspondence for Replacement Assistance Plan and Surge Protection claims and approve or deny claims based on Terms and Conditions.Respond to telephone calls from internal and external customers concerning Replacement Assistance Plan and Surge Protection qualifications for claim approval.Be the central point of contact and approver of claims providing consistent adherence to Terms and Conditions of the two plans.Customer escalation resolution.Send correspondence to customers whose claims are denied, are missing information, or have arrears to pay before reimbursement.Maintain records for all claims approved or denied.
Essential Functions (cont.)
Assist in new hire and refresher training for the sales channels.Review the terms and conditions on an on-going basis to assure they are updated with the most recent information.Track payouts by supervisor and technician and provide coaching when necessary.Provide training and support to employee groups who may need coaching regarding Replacement Assistance Plan Terms and Conditions.Coordination of file and record retention.Generate monthly reports.Help sales representatives and customers complete credit applications in accordance with the credit policy.Send correspondence to customers whose credit is denied.
Education Description
Requires high school education or the equivalent knowledge of English, basic mathematics (addition, subtraction, multiplication, division and calculation of fractions and/or percentages), grammar, spelling and punctuation. Post-secondary coursework is a plus.
Experience
Requires a minimum of 2 years of experience in customer service, including escalations.
We want you to knowBeing a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.
Diversity, Equity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
What we bring to you
Competitive payPaid trainingBenefits eligibility begins on your first dayTransit subsidiesFlexible work schedule, paid holidays and paid time offAccess to discounts at fitness clubs and an on-site wellness center at our headquarters in HoustonProfessional growth and development programs including tuition reimbursement401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution
Job Type:
Full TimePosting Start Date:
09/10/2024Posting End Date:
09/17/2024
This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
#LI-CNP
#J-18808-Ljbffr