Loews Hotels, LLC.
Director of Front Office
Loews Hotels, LLC., Nashville, Tennessee, United States,
Director of Front Office
Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home. Located minutes away from some of the city’s most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality.Loews Nashville Hotel at Vanderbilt Plaza is proud to announce we've been named to the 2024 Top Workplaces list!
If you're looking for a work environment that is genuinely Nashville, and soulfully inspired, the Loews Nashville Hotel at Vanderbilt Plaza on West End is the perfect place for you! Join our family of team members to be a part of a dynamic work culture and enjoy these amazing at work perks:Competitive wagesPaid vacation after 6 months of employmentPaid sick time and holiday payHealth & well-being benefits after 60 days of employment401(k) with employer matchingFree onsite parking and discounted bus passesComplimentary mealsDiscounted hotel staysCareer development programs and tuition reimbursementCommunity volunteer opportunitiesWe are seeking a Director of Front Office to direct and supervise the operational activities of the guest services team to the appropriate levels of service and quality as defined by Loews Hotels.Job Specific Responsibilities:Ensure the guest service team is exceeding expectations for front desk and concierge services.Responsible for room type management, training, team relations, communication, cash handling, and day-to-day supervision in partnership with the front office leadership team.Maintain front desk staffing levels to provide for optimal performance.Schedule all management level personnel to provide for proper supervision at all times.Develop and approve all departmental budgets, forecasts, and schedules.Stay current with industry-related technological improvements geared toward improved efficiency and quality of service.Establish work routines and schedules which address the needs of the hotel while being flexible to respond to emergency situations and fluctuations in occupancy.Keep the Director of Rooms/General Manager apprised of all significant happenings within the department.Attend all required hotel meetings to stay informed of in-house activities, promotions, and upcoming events; maintain communication with other departments within the hotel.Hold daily, weekly, and monthly department meetings to provide necessary contact and operating information for all departmental employees.Deal directly with guests whenever necessary to solve problems and ensure satisfaction.Interview, select, train, appraise, coach, counsel, and discipline departmental employees according to Loews standards.Follow New Hire Training and ongoing Star Service Competency program in accordance with hotel policy.Establish and ensure adherence to all departmental and Loews Hotels policies, procedures, and guidelines.Evaluate individual employee performance, determine areas in need of improvement or requirements for advancement, and establish goals and training needs.Evaluate changes in guest needs, the hotel’s guest mix, and industry competitive set to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction.Other duties as assigned.General Responsibilities:Promote and apply teamwork skills at all times.Notify appropriate individuals promptly and fully of problems and/or unusual matters of significance.Be polite, friendly, and helpful to guests, management, and fellow employees.Execute emergency procedures in accordance with hotel standards.Comply with required safety regulations and procedures.Attend appropriate hotel meetings and training sessions.Maintain cleanliness and excellent condition of equipment and work area.Comply with hotel standards, policies, and rules.Remain current with hotel information and changes.Comply with hotel uniform and grooming standards.Qualifications:Minimum two to three years of front office or guest services management with at least one year of management experience.Knowledge of hotel operations.Excellent and demonstrated communication skills: written and verbal.Outstanding and proven guest service skills.Organizational skills.Ability to work weekends, evenings, and holidays as necessary.Experience with hotel property management systems; Opera preferred.A Bachelor’s degree in hospitality management and/or business is preferred but not required.
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Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home. Located minutes away from some of the city’s most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality.Loews Nashville Hotel at Vanderbilt Plaza is proud to announce we've been named to the 2024 Top Workplaces list!
If you're looking for a work environment that is genuinely Nashville, and soulfully inspired, the Loews Nashville Hotel at Vanderbilt Plaza on West End is the perfect place for you! Join our family of team members to be a part of a dynamic work culture and enjoy these amazing at work perks:Competitive wagesPaid vacation after 6 months of employmentPaid sick time and holiday payHealth & well-being benefits after 60 days of employment401(k) with employer matchingFree onsite parking and discounted bus passesComplimentary mealsDiscounted hotel staysCareer development programs and tuition reimbursementCommunity volunteer opportunitiesWe are seeking a Director of Front Office to direct and supervise the operational activities of the guest services team to the appropriate levels of service and quality as defined by Loews Hotels.Job Specific Responsibilities:Ensure the guest service team is exceeding expectations for front desk and concierge services.Responsible for room type management, training, team relations, communication, cash handling, and day-to-day supervision in partnership with the front office leadership team.Maintain front desk staffing levels to provide for optimal performance.Schedule all management level personnel to provide for proper supervision at all times.Develop and approve all departmental budgets, forecasts, and schedules.Stay current with industry-related technological improvements geared toward improved efficiency and quality of service.Establish work routines and schedules which address the needs of the hotel while being flexible to respond to emergency situations and fluctuations in occupancy.Keep the Director of Rooms/General Manager apprised of all significant happenings within the department.Attend all required hotel meetings to stay informed of in-house activities, promotions, and upcoming events; maintain communication with other departments within the hotel.Hold daily, weekly, and monthly department meetings to provide necessary contact and operating information for all departmental employees.Deal directly with guests whenever necessary to solve problems and ensure satisfaction.Interview, select, train, appraise, coach, counsel, and discipline departmental employees according to Loews standards.Follow New Hire Training and ongoing Star Service Competency program in accordance with hotel policy.Establish and ensure adherence to all departmental and Loews Hotels policies, procedures, and guidelines.Evaluate individual employee performance, determine areas in need of improvement or requirements for advancement, and establish goals and training needs.Evaluate changes in guest needs, the hotel’s guest mix, and industry competitive set to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction.Other duties as assigned.General Responsibilities:Promote and apply teamwork skills at all times.Notify appropriate individuals promptly and fully of problems and/or unusual matters of significance.Be polite, friendly, and helpful to guests, management, and fellow employees.Execute emergency procedures in accordance with hotel standards.Comply with required safety regulations and procedures.Attend appropriate hotel meetings and training sessions.Maintain cleanliness and excellent condition of equipment and work area.Comply with hotel standards, policies, and rules.Remain current with hotel information and changes.Comply with hotel uniform and grooming standards.Qualifications:Minimum two to three years of front office or guest services management with at least one year of management experience.Knowledge of hotel operations.Excellent and demonstrated communication skills: written and verbal.Outstanding and proven guest service skills.Organizational skills.Ability to work weekends, evenings, and holidays as necessary.Experience with hotel property management systems; Opera preferred.A Bachelor’s degree in hospitality management and/or business is preferred but not required.
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