Loews Hotels
Meetings & Events Concierge (LINC)
Loews Hotels, Nashville, Tennessee, United States, 37247
Meetings & Events Concierge (LINC)Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home. Located minutes away from some of the citys most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality.Loews Nashville Hotel at Vanderbilt Plaza is proud to announce we've been named to the 2024 TopWorkplaces list!
If you're looking for a work environment that is genuinely Nashville, and soulfully inspired the Loews Nashville Hotel at Vanderbilt Plaza on West End is the perfect place for you! Join our family of team members to be a part of a dynamic work culture and enjoy these amazing at work perks:Competitive wages
Paid vacation after 6 months of employment
Paid sick time and holiday pay
Health & well-being benefits after 60 days of employment
401(k) with employer matching
Free onsite parking and discounted bus passes
Complimentary meals
Discounted hotel stays
Career development programs and tuition reimbursement
Community volunteer opportunities
Job SpecificThe LINC position is responsible for coordination and servicing of convention and group business
Liaise daily with conference and convention guests to handle specific requests and ensure guest satisfaction.
Communicates changes in conference programs to appropriate hotel operating departments. More specifically: Continually check in with Meeting Planners to assess needs/requirements.
Maintains communications with clients and appropriate hotel departments via RUSH Line and radio
Keep in contact with the appropriate Catering/Conference Manager regarding any changes/updates pertaining to their group
Provide outstanding services to clients in accordance with Loews Hotels Star Service standards to ensure total guest satisfaction
Meet with Catering/Conference Manager prior to arrival of each group to fully understand the needs and flow of every group
Meet daily with Catering/Conference Manager to ensure full understanding of the needs and flow of each group in-house
Maintain the accuracy of the BEO Bible (guarantees, replacing revised/original BEO's, F&B BEO's placed in correct section, etc.)
Produce the Outdoor Event Report on a weekly basis
Weekly maintenance (Engineering) reports/walkthroughs
Reports to Engineering any items needing to be fixed/corrected
Walk all room set-ups in advance, ensure they are correct
Ensure all events are posted correctly on the Reader Board
Review Resume and BEO's in great detail to determine needs and assist with facilitating them with the Conference or Catering Manager's assistance
Regularly check on preparations and activities for all assigned group events
Meet periodically with clients throughout the day for the duration of their stay to answer questions, coordinate necessary changes, anticipate needs, and troubleshoot problems
Coordinate package delivery for group clients, coordinating with the Business Center and Receiving Departments
Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance
GeneralAttends all appropriate hotel meetings and training sessions
Promotes and applies teamwork skill at all times
Is polite, friendly, and helpful to all guests, management and fellow employees
Maintains cleanliness and excellent condition of equipment and work area
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Complies with hotel standard, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Ability to make decisions on imperfect information Bias toward action Decisiveness
Other duties as assigned
Required Skills & ExperienceExceptional knowledge and understanding of various banquet and food service techniques and standards
Effective leadership, management, organizational and communication skills
Exceptional guest service skills
Ability to speak, read and write the English language
Ability to stand, stoop, bend repetitively during entire shift
Ability to work flexible schedule to include weekends and holidays
If you're looking for a work environment that is genuinely Nashville, and soulfully inspired the Loews Nashville Hotel at Vanderbilt Plaza on West End is the perfect place for you! Join our family of team members to be a part of a dynamic work culture and enjoy these amazing at work perks:Competitive wages
Paid vacation after 6 months of employment
Paid sick time and holiday pay
Health & well-being benefits after 60 days of employment
401(k) with employer matching
Free onsite parking and discounted bus passes
Complimentary meals
Discounted hotel stays
Career development programs and tuition reimbursement
Community volunteer opportunities
Job SpecificThe LINC position is responsible for coordination and servicing of convention and group business
Liaise daily with conference and convention guests to handle specific requests and ensure guest satisfaction.
Communicates changes in conference programs to appropriate hotel operating departments. More specifically: Continually check in with Meeting Planners to assess needs/requirements.
Maintains communications with clients and appropriate hotel departments via RUSH Line and radio
Keep in contact with the appropriate Catering/Conference Manager regarding any changes/updates pertaining to their group
Provide outstanding services to clients in accordance with Loews Hotels Star Service standards to ensure total guest satisfaction
Meet with Catering/Conference Manager prior to arrival of each group to fully understand the needs and flow of every group
Meet daily with Catering/Conference Manager to ensure full understanding of the needs and flow of each group in-house
Maintain the accuracy of the BEO Bible (guarantees, replacing revised/original BEO's, F&B BEO's placed in correct section, etc.)
Produce the Outdoor Event Report on a weekly basis
Weekly maintenance (Engineering) reports/walkthroughs
Reports to Engineering any items needing to be fixed/corrected
Walk all room set-ups in advance, ensure they are correct
Ensure all events are posted correctly on the Reader Board
Review Resume and BEO's in great detail to determine needs and assist with facilitating them with the Conference or Catering Manager's assistance
Regularly check on preparations and activities for all assigned group events
Meet periodically with clients throughout the day for the duration of their stay to answer questions, coordinate necessary changes, anticipate needs, and troubleshoot problems
Coordinate package delivery for group clients, coordinating with the Business Center and Receiving Departments
Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance
GeneralAttends all appropriate hotel meetings and training sessions
Promotes and applies teamwork skill at all times
Is polite, friendly, and helpful to all guests, management and fellow employees
Maintains cleanliness and excellent condition of equipment and work area
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Complies with hotel standard, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Ability to make decisions on imperfect information Bias toward action Decisiveness
Other duties as assigned
Required Skills & ExperienceExceptional knowledge and understanding of various banquet and food service techniques and standards
Effective leadership, management, organizational and communication skills
Exceptional guest service skills
Ability to speak, read and write the English language
Ability to stand, stoop, bend repetitively during entire shift
Ability to work flexible schedule to include weekends and holidays