Front of House Manager - TAO Chicago

Tao Group Hospitality offers competitive benefits for all full-time team members such as:Medical, Dental, and Vision Coverage401(k) Retirement Program with Employer MatchLife and Disability Insurance PlansAncillary Insurance PlansMental Health Support and ServicesFertility & Family Forming Support and ResourcesPet InsuranceEmployee DiscountsTAO MarketplaceTime off and much more!The Front of House Manager position is responsible for overseeing the venue regarding staff, fiscal management, reporting, sales goals, and inter-office communications. Must uphold company policies and procedures always. The Front of House Manager assists in recruiting, interviewing, hiring, training, and evaluating personnel as well as developing and motivating all staff to attain proper standards of performance. Additionally, the Front of House Manager answers patrons' questions, addresses and resolves any complaints, and is responsible for inspecting the venue, inside and outside, for cleanliness, compliance, and overall appearance.ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:Continually strive to develop staff in all areas of managerial and professional developmentAssist with recruitment and training of staff (training, developing, testing, and coaching)Assist in creating sales goalsBuild and promote teamwork through proactive interactionAccommodate and anticipate guests' needsAccurately forecast staffing needs to ensure optimum customer serviceEnsure all service standards meet Tao Group Hospitality guidelinesEnsure that private events, catering, and banquets are successfully executedControl cash and other receipts by adhering to cash-handling proceduresPrepare all required paperwork, including forms, reports, and schedulesEnsure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venue preventative maintenance programsEnsure that all products are received in accordance with the venue receiving policies and proceduresAssist and conduct conflict resolution, corrective actions, and coachingOversee and ensure that employee performance appraisals are completed in a timely mannerFully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety, and labor requirementsEnsure nightly and/or weekly opening and closing side duties are followedFill in where needed to ensure guest service standards and efficient operations, including opening and closing dutiesProvide administrative supportAssist and/ or completes additional tasks as assignedEDUCATION/WORKING KNOWLEDGE:High School Diploma or equivalent requiredCollege degree preferredMinimum of three to five (3-5) years experience in the hospitality industry working in a high-volume restaurantProof of eligibility to work in the United States21+ years of ageMaintain a professional, neat, and well-groomed appearance adhering to the Company standardsPossession of/or ability to possess a valid working card as required by state/city and venueProficient in Windows Microsoft OfficeKnowledge of POS and back-office reporting systemsKnowledge of profitability analysis and budgeting, cost of sales, and payroll managementKnowledge of nightclub operations and beverage serviceKnowledge of purchasing, receiving, inventories, and cost controls as it applies to bar productKnowledge of special events and banquetsKnowledge of state and local laws as it applies to liquor, labor, and health code regulationsSKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE:The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functionsMust have strong problem-solving skillsExcellent written and verbal communication skills requiredAbility to work under pressure and meet deadlinesMust have good positive energy throughout the dayMust be able to read the computer monitors and print legiblyMust be able to sit and/or stand for extended periods of timeMust be able to move quickly through work and set the pace in the officeMust be able to push and lift up to 25 lbs.Small to Medium office environmentOffice, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment5-25% Local Travel (United States)Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volumeMay work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be requiredMaintain a professional, neat, and well-groomed appearance adhering to Company standardsMust be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous mannerAbility to maintain a high level of confidentialityAbility to handle a fast-paced, busy, and somewhat stressful environment