Epsilon
Technical Project Manager
Epsilon, West Chicago, Illinois, United States, 60185
Job Description
The Technical Program Manager is responsible for developing and maintaining high standards to represent the brand to customers by establishing best in class project management methodologies, standards, and tools. The role requires leadership and ownership of projects to achieve 100% client satisfaction. This individual communicates to Executive Management on all projects within the program portfolio. The Technical PM oversees the project management process including governance, team leadership, monitoring, prioritization, communication, and quality controls.
ESSENTIAL DUTIES
Governance:
Seek implementation efficiencies to meet or exceed the financial expectations established at project initiation.
Develop, implement, and govern program management processes, dashboards, templates, policies, and metrics.
Monitor compliance with project policies and standards.
Manage customer project deliverables and tasks.
Team Leadership:
Coach and mentor project management practitioners and share knowledge of best practices.
Coordinate project deliverables with Project Managers, Analysts, Market Leads, Regional Directors, and support contractors in a direct and indirect reporting structure.
Prioritization:
Provide input with the information needed to assess and decide which projects have the highest potential value, impact, and strategic alignment.
Interface with executives to define project priorities, implementation opportunities, challenges and communicate project risks and opportunities.
HANDS-ON SKILLS & EXPERIENCE
Outstanding verbal and written communications and client facing presence
Skilled at managing projects (for-profit and not for profit) contracting entities.
Skilled at managing project deliverables and timelines.
Working experience with Scaled Agile (SAFe) Framework and tools
Direct responsibility for planning, organizing, and delivering projects based on Project Management Office (PMO) and programs.
ADDITIONAL QUALITIES
Strong knowledge of project and change management, methodologies, techniques, processes (e.g., Project and Portfolio Management Methodology – PPM, SAFe).
Experience in using Jira/Confluence/Tempo/Big Picture for Project Deliverables
Budget, cost, and profitability management skills.
Knowledge of resource management tools.
A demonstrated general knowledge of for profit and non-profit accounting and procurement practices.
Excellent judgment with proven ability to identify problems and deal with complex issues.
Strong analytical and problem-solving skills, particularly on challenging, complex, and difficult issues to develop solutions that address root causes.
Ability to influence without authority.
Flexible, adaptable, and resourceful when managing changing timelines and multiple deliverables.
Qualifications:
Bachelor’s degree in Business Administration, or related field required.
A minimum of 5 years of project management experience required.
Scrum Master Certified.
Product Owner Certified.
PMP Certified preferred.
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The Technical Program Manager is responsible for developing and maintaining high standards to represent the brand to customers by establishing best in class project management methodologies, standards, and tools. The role requires leadership and ownership of projects to achieve 100% client satisfaction. This individual communicates to Executive Management on all projects within the program portfolio. The Technical PM oversees the project management process including governance, team leadership, monitoring, prioritization, communication, and quality controls.
ESSENTIAL DUTIES
Governance:
Seek implementation efficiencies to meet or exceed the financial expectations established at project initiation.
Develop, implement, and govern program management processes, dashboards, templates, policies, and metrics.
Monitor compliance with project policies and standards.
Manage customer project deliverables and tasks.
Team Leadership:
Coach and mentor project management practitioners and share knowledge of best practices.
Coordinate project deliverables with Project Managers, Analysts, Market Leads, Regional Directors, and support contractors in a direct and indirect reporting structure.
Prioritization:
Provide input with the information needed to assess and decide which projects have the highest potential value, impact, and strategic alignment.
Interface with executives to define project priorities, implementation opportunities, challenges and communicate project risks and opportunities.
HANDS-ON SKILLS & EXPERIENCE
Outstanding verbal and written communications and client facing presence
Skilled at managing projects (for-profit and not for profit) contracting entities.
Skilled at managing project deliverables and timelines.
Working experience with Scaled Agile (SAFe) Framework and tools
Direct responsibility for planning, organizing, and delivering projects based on Project Management Office (PMO) and programs.
ADDITIONAL QUALITIES
Strong knowledge of project and change management, methodologies, techniques, processes (e.g., Project and Portfolio Management Methodology – PPM, SAFe).
Experience in using Jira/Confluence/Tempo/Big Picture for Project Deliverables
Budget, cost, and profitability management skills.
Knowledge of resource management tools.
A demonstrated general knowledge of for profit and non-profit accounting and procurement practices.
Excellent judgment with proven ability to identify problems and deal with complex issues.
Strong analytical and problem-solving skills, particularly on challenging, complex, and difficult issues to develop solutions that address root causes.
Ability to influence without authority.
Flexible, adaptable, and resourceful when managing changing timelines and multiple deliverables.
Qualifications:
Bachelor’s degree in Business Administration, or related field required.
A minimum of 5 years of project management experience required.
Scrum Master Certified.
Product Owner Certified.
PMP Certified preferred.
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