Infor Inc.
Sr. Director, Consulting Practice
Infor Inc., Location, West Virginia, United States,
The Senior Director of Consulting Services India is accountable for business management; reference-able executive level business relationships with clients; the definition and delivery of Consulting engagements that meet project timeline, quality, profit, and client satisfaction objectives. Responsible for successful delivery of large and/or multiple projects across the region.Reporting RelationshipsReports:
project teams, Service Sales (Client Partners), Delivery Executives, Project DirectorLiaises with primarily:
APAC Practice Leadership, and Sales (Account Executives), GPS Operations, Finance & Administration, Product Support, Product Management, Research and Development, Cloud OperationsReports to:
GPS Senior Vice President APACYour Responsibilities IncludeLead the Consulting Services team to develop and execute pipeline of business leading to contracting of well-defined and profitable contracts in the agreed GTMs. Accountable for meeting or exceeding the Service Booking plan.Accountable for the delivery of the contracted portfolio of projects, ensuring all ongoing deliverables are met and executed within agreed Customer Agreements.Lead the Consulting teams to effectively manage all strategic operational processes and resourcing, and leading the organization in order to achieve and maintain operational excellence. Accountable for achievement of the Margin plan for Services.Influence multiple large cross-functional teams and communicate with senior management to facilitate projects and ensure performance meets goals consistently.Provide strong leadership to team including developing and monitoring individual and team performance goals, coaching managers and senior individual contributors, and driving major change initiatives.Drive all customized people engagement initiatives and partner with HR organization and implement appropriate HR strategies and actions to recruit and retain a qualified and motivated team.Drive the performance-based metrics reporting, process improvement projects, and quality certification.Monitor and manage escalations; conduct appropriate trend analysis as needed and devise strategies or process improvements to reduce them to almost zero level.Report to leadership team in weekly operations reviews.Design and lead initiatives and programs focused on achieving best-in-class status and improving customer and employee satisfaction.Develops and implements communication and reporting mechanisms to manage issues, risks, and timely delivery of initiative results.Work within established Service Delivery and Operations Governance process to support intake and impact assessment process activities to include identification of operation impacts with operational input and approval.Knowledge and Skills, You Bring to the OrganizationExcellent oral, written, cross-functional and interpersonal communication skills.Excellent people manager, open to direction and collaborative work style and commitment to get the job done.Demonstrated ability to drive results required.Highly entrepreneurial.Demonstrated ability to work with teams and deliver complex projects.Ability to provide a positive impression of Infor by exceeding customer expectations.About InforInfor is a global leader in business cloud software products for companies in industry-specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.
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project teams, Service Sales (Client Partners), Delivery Executives, Project DirectorLiaises with primarily:
APAC Practice Leadership, and Sales (Account Executives), GPS Operations, Finance & Administration, Product Support, Product Management, Research and Development, Cloud OperationsReports to:
GPS Senior Vice President APACYour Responsibilities IncludeLead the Consulting Services team to develop and execute pipeline of business leading to contracting of well-defined and profitable contracts in the agreed GTMs. Accountable for meeting or exceeding the Service Booking plan.Accountable for the delivery of the contracted portfolio of projects, ensuring all ongoing deliverables are met and executed within agreed Customer Agreements.Lead the Consulting teams to effectively manage all strategic operational processes and resourcing, and leading the organization in order to achieve and maintain operational excellence. Accountable for achievement of the Margin plan for Services.Influence multiple large cross-functional teams and communicate with senior management to facilitate projects and ensure performance meets goals consistently.Provide strong leadership to team including developing and monitoring individual and team performance goals, coaching managers and senior individual contributors, and driving major change initiatives.Drive all customized people engagement initiatives and partner with HR organization and implement appropriate HR strategies and actions to recruit and retain a qualified and motivated team.Drive the performance-based metrics reporting, process improvement projects, and quality certification.Monitor and manage escalations; conduct appropriate trend analysis as needed and devise strategies or process improvements to reduce them to almost zero level.Report to leadership team in weekly operations reviews.Design and lead initiatives and programs focused on achieving best-in-class status and improving customer and employee satisfaction.Develops and implements communication and reporting mechanisms to manage issues, risks, and timely delivery of initiative results.Work within established Service Delivery and Operations Governance process to support intake and impact assessment process activities to include identification of operation impacts with operational input and approval.Knowledge and Skills, You Bring to the OrganizationExcellent oral, written, cross-functional and interpersonal communication skills.Excellent people manager, open to direction and collaborative work style and commitment to get the job done.Demonstrated ability to drive results required.Highly entrepreneurial.Demonstrated ability to work with teams and deliver complex projects.Ability to provide a positive impression of Infor by exceeding customer expectations.About InforInfor is a global leader in business cloud software products for companies in industry-specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.
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