Hilton Worldwide, Inc.
Front Office Supervisor, Overnight - Hilton Chicago
Hilton Worldwide, Inc., Chicago, Illinois, United States, 60290
This service is set to disconnect automatically after {0} minutes of inactivity. Your session will end in {1} minutes. Click OK to reset the timer to {0} minutes.You have been signed out. This service is set to sign out after {0} minutes of inactivity.Job Description - Front Office Supervisor, Overnight - Hilton Chicago (HOT0AYQ3)Work Locations
Hilton Chicago720 South Michigan AveChicago 60605The beautiful
Hilton Chicago , in the heart of the windy city, is currently hiring an
Overnight Front Office Supervisor
to help the team!Located on South Michigan Avenue and overlooking Grant Park and Lake Michigan, this hotel offers 1,544 guest rooms and suites, 234,000 square feet of meeting and event space, and exceptional dining options.This is a great opportunity for those who want to grow and gain more experience in our industry. If you’re ready to welcome guests from all over the world at Illinois' largest Hilton Hotel & Resorts property, then we want you to be a part of our team!For full-time employees, Hilton offers
AMAZING
benefits including health insurance (medical, dental, vision), 401k (matching), extensive Paid Time Off, Team Member/Friend & Family Travel Program to stay in any Hilton brand hotel for a very discounted rate, Team Member recognition, and other
AWESOME
Hilton Perks!APPLY RIGHT NOW! (It only takes a couple of minutes, use your phone) and a Hilton recruiter will be in touch.As an Overnight Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services, and determining room rates and availability.Respond to guest inquiries and resolve issues and complaints in a timely, friendly, and efficient manner.Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.Schedule, assign daily work, lead pre-shift meetings, inform, and train team members.Monitor, observe, and assist in evaluating team member performance.Monitor lobby traffic and adjust staffing accordingly.What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline.In addition, we look for the demonstration of the following key attributes:QualityProductivityCustomer FocusWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!Job
Guest Services, Operations, and Front OfficeSchedule
Full-timeRefer a friend for this job
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Hilton Chicago720 South Michigan AveChicago 60605The beautiful
Hilton Chicago , in the heart of the windy city, is currently hiring an
Overnight Front Office Supervisor
to help the team!Located on South Michigan Avenue and overlooking Grant Park and Lake Michigan, this hotel offers 1,544 guest rooms and suites, 234,000 square feet of meeting and event space, and exceptional dining options.This is a great opportunity for those who want to grow and gain more experience in our industry. If you’re ready to welcome guests from all over the world at Illinois' largest Hilton Hotel & Resorts property, then we want you to be a part of our team!For full-time employees, Hilton offers
AMAZING
benefits including health insurance (medical, dental, vision), 401k (matching), extensive Paid Time Off, Team Member/Friend & Family Travel Program to stay in any Hilton brand hotel for a very discounted rate, Team Member recognition, and other
AWESOME
Hilton Perks!APPLY RIGHT NOW! (It only takes a couple of minutes, use your phone) and a Hilton recruiter will be in touch.As an Overnight Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services, and determining room rates and availability.Respond to guest inquiries and resolve issues and complaints in a timely, friendly, and efficient manner.Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.Schedule, assign daily work, lead pre-shift meetings, inform, and train team members.Monitor, observe, and assist in evaluating team member performance.Monitor lobby traffic and adjust staffing accordingly.What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline.In addition, we look for the demonstration of the following key attributes:QualityProductivityCustomer FocusWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!Job
Guest Services, Operations, and Front OfficeSchedule
Full-timeRefer a friend for this job
Tell us about a friend who might be interested in this job. All privacy rights will be protected. Refer a friend.
#J-18808-Ljbffr