Dice
VP, Client Service
Dice, Lake Mary, Florida, us, 32795
Bring your ideas. Make history.
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system, we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what BNY is all about.We're seeking a future team member for the role of
Vice President, Client Service
to join our Treasury Services team. This role is located in Lake Mary, FL - HYBRID.In this role, you'll make an impact in the following ways:Support clients in addressing and resolving complex operational and technical issues and ensuring requests are executed by having advanced problem-solving skills, judgement, and experience to analyze information.Use developed communication skills to deliver high quality service to clients.Use a CRM platform for all communication with clients.Provide individuals at assigned clients information related to BNY Mellon's products and services representing an array of lines of business and geographies; leverage an in-depth understanding of broader BNY Mellon services and offerings.Proactively assist clients in reviewing potential business needs and direct them to appropriate resources at BNY Mellon.Be the central point of contact for business development and assume client onboarding and/or risk management responsibilities.Use in-depth knowledge of client issues and needs to contribute to business development efforts.Lead and participate in internal activities and initiatives designed to improve the client experience. Help develop process improvements.To be successful in this role, we're seeking the following:Bachelor's degree or the equivalent combination of education and experience is required.10-12 years of total work experience preferred.Spanish language skills preferred.At BNY, our culture speaks for itself. Here's a few of our awards:America's Most Innovative Companies, Fortune, 2024World's Most Admired Companies, Fortune 2024Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024Most Just Companies, Just Capital and CNBC, 2024Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024Bloomberg's Gender Equality Index (GEI), 2023Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients, and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
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At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system, we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what BNY is all about.We're seeking a future team member for the role of
Vice President, Client Service
to join our Treasury Services team. This role is located in Lake Mary, FL - HYBRID.In this role, you'll make an impact in the following ways:Support clients in addressing and resolving complex operational and technical issues and ensuring requests are executed by having advanced problem-solving skills, judgement, and experience to analyze information.Use developed communication skills to deliver high quality service to clients.Use a CRM platform for all communication with clients.Provide individuals at assigned clients information related to BNY Mellon's products and services representing an array of lines of business and geographies; leverage an in-depth understanding of broader BNY Mellon services and offerings.Proactively assist clients in reviewing potential business needs and direct them to appropriate resources at BNY Mellon.Be the central point of contact for business development and assume client onboarding and/or risk management responsibilities.Use in-depth knowledge of client issues and needs to contribute to business development efforts.Lead and participate in internal activities and initiatives designed to improve the client experience. Help develop process improvements.To be successful in this role, we're seeking the following:Bachelor's degree or the equivalent combination of education and experience is required.10-12 years of total work experience preferred.Spanish language skills preferred.At BNY, our culture speaks for itself. Here's a few of our awards:America's Most Innovative Companies, Fortune, 2024World's Most Admired Companies, Fortune 2024Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024Most Just Companies, Just Capital and CNBC, 2024Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024Bloomberg's Gender Equality Index (GEI), 2023Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients, and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
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