Pacific Life
Manager Customer Service - Life Insurance
Pacific Life, Newport Beach, California, us, 92659
Job Description:Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.
We're actively seeking a talented Manager to join our Customer Service Team in Newport Beach, CA; Omaha, NE or Lynchburg, VA locations. This role is hybrid. We believe in empowering our employees to get work done both in and out of the office.
As a Manager of Customer Service you'll move Pacific Life, and your career, forward by ensuring our Customer Service team continues to provide industry leading service to our customers and financial professionals. You will fill an existing role that sits on a team of 58 people in the Consumer Markets division overseeing five staff supervisors.
How you'll help move us forward:Drive Performance and Development.Oversee Hiring and Onboarding.Support critical initiatives.Budget and Expense management.Principle oversight.Ensure Service Levels are met and maintained.
The experience you bring:Five plus years of proven management experience (or demonstrated progressive leadership experience) within the financial services industry, preferably within a service-focused operations and call center environment.Customer-focused mindset and demonstrated experience guiding successful customer service experience.Demonstrated drive and ability to motivate, develop, and direct multiple levels of employees (entry level to tenured) to meet core departmental objectives around accuracy, speed, service quality, professionalism, and skill building.Demonstrates strong knowledge of annuity and/or life insurance products and systems utilized to support those products.Experience with risk management oversight, and state and federal annuity regulations as they pertain to annuity or life insurance administration is highly desirable.Ability to maintain strong organizational skills in a high-volume, fast paced environment under tight deadlines.Strong critical thinking and judgement skills are critical to position, along with comfort using call-center related data to inform decisions.Ability to plan, lead and implement successful project outcomes within a team.Excellent communication skills and ability to deal successfully with a variety of internal and external customers.College degree and/or equivalent experience preferred.Series 6 and 26 required within 6 months of hire.
You can be who you are.
People come first here. We're committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com.
Base Pay Range:The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.$118,800.00 - $145,200.00
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We're actively seeking a talented Manager to join our Customer Service Team in Newport Beach, CA; Omaha, NE or Lynchburg, VA locations. This role is hybrid. We believe in empowering our employees to get work done both in and out of the office.
As a Manager of Customer Service you'll move Pacific Life, and your career, forward by ensuring our Customer Service team continues to provide industry leading service to our customers and financial professionals. You will fill an existing role that sits on a team of 58 people in the Consumer Markets division overseeing five staff supervisors.
How you'll help move us forward:Drive Performance and Development.Oversee Hiring and Onboarding.Support critical initiatives.Budget and Expense management.Principle oversight.Ensure Service Levels are met and maintained.
The experience you bring:Five plus years of proven management experience (or demonstrated progressive leadership experience) within the financial services industry, preferably within a service-focused operations and call center environment.Customer-focused mindset and demonstrated experience guiding successful customer service experience.Demonstrated drive and ability to motivate, develop, and direct multiple levels of employees (entry level to tenured) to meet core departmental objectives around accuracy, speed, service quality, professionalism, and skill building.Demonstrates strong knowledge of annuity and/or life insurance products and systems utilized to support those products.Experience with risk management oversight, and state and federal annuity regulations as they pertain to annuity or life insurance administration is highly desirable.Ability to maintain strong organizational skills in a high-volume, fast paced environment under tight deadlines.Strong critical thinking and judgement skills are critical to position, along with comfort using call-center related data to inform decisions.Ability to plan, lead and implement successful project outcomes within a team.Excellent communication skills and ability to deal successfully with a variety of internal and external customers.College degree and/or equivalent experience preferred.Series 6 and 26 required within 6 months of hire.
You can be who you are.
People come first here. We're committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com.
Base Pay Range:The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.$118,800.00 - $145,200.00
#J-18808-Ljbffr