Milestone Technologies
AV/VC Maintenance Technician
Milestone Technologies, San Francisco, California, United States, 94199
Company OverviewMilestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job OverviewClients AV engineering department is responsible for running our global corporate events, daily AV operations, maintaining over 1500+ conference rooms, and building conference rooms globally as needed. We are looking for someone to help us maintain the integrity of our local conference rooms.This position consists of AV troubleshooting and customer support for corporate clients employees. Training opportunities will be available, including Audio Video and other Service Desk related IT training. AV sweeps need to be completed on a daily basis and the ideal candidate will be able to produce a detailed log of all issues.ResponsibilitiesMaintain 100+ client conference rooms in San FranciscoComplete daily sweep inspections of all conference rooms and perform AV basic troubleshootingDaily room sweeps will require that you check the following
All AV user cables are in good physical condition and passing signalAll power cables are in place and correctly powering laptopsBoth Zoom and Teams iPads are on the networkZoom iPads have the correct video and audio settingsYou can launch a call and both audio and video are being transmittedLogistics and inventory support for San Francisco offices
Ability to work with limited supervision and stay focused while performing repetitive tasksStrong documentation and communication skillsUnderstand basic AV signal flow and have the ability to do basic troubleshootingExperience with ticketing systemsAbility to follow through and execute on assigned tasksAbility to identify and report trendsCompensationEstimated Pay Range: $30.24 - $40.91. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.Our Commitment to Diversity & InclusionAt Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.
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Job OverviewClients AV engineering department is responsible for running our global corporate events, daily AV operations, maintaining over 1500+ conference rooms, and building conference rooms globally as needed. We are looking for someone to help us maintain the integrity of our local conference rooms.This position consists of AV troubleshooting and customer support for corporate clients employees. Training opportunities will be available, including Audio Video and other Service Desk related IT training. AV sweeps need to be completed on a daily basis and the ideal candidate will be able to produce a detailed log of all issues.ResponsibilitiesMaintain 100+ client conference rooms in San FranciscoComplete daily sweep inspections of all conference rooms and perform AV basic troubleshootingDaily room sweeps will require that you check the following
All AV user cables are in good physical condition and passing signalAll power cables are in place and correctly powering laptopsBoth Zoom and Teams iPads are on the networkZoom iPads have the correct video and audio settingsYou can launch a call and both audio and video are being transmittedLogistics and inventory support for San Francisco offices
Ability to work with limited supervision and stay focused while performing repetitive tasksStrong documentation and communication skillsUnderstand basic AV signal flow and have the ability to do basic troubleshootingExperience with ticketing systemsAbility to follow through and execute on assigned tasksAbility to identify and report trendsCompensationEstimated Pay Range: $30.24 - $40.91. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.Our Commitment to Diversity & InclusionAt Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.
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