D&H Distributing
Information Technology Support Analyst
D&H Distributing, Fresno, California, United States, 93650
IT Support Analyst, FresnoHours:
Sunday 7pm-3:30am; Monday-Thursday 3pm-11:30pmSUMMARYTechnology Service Center (TSC) responsibilities include: Support for day-to-day ticket management and service requests; end-user support of systems and applications; incident escalation and tracking. The Technology Service Center position is accountable for addressing end-user issues in a timely manner, first call resolution (FCR), and incident assignment and submission.ESSENTIAL DUTIES AND RESPONSIBILITIESProvide phone support, onsite, and remote end-user client support (Windows).Provide equipment and cabling support, onsite and at our Distribution Centers.Install and teardown IT equipment as needed onsite and at our Distribution Centers.Utilize ServiceNow ticketing system to create, assign, triage and determine escalation path.Investigate and troubleshoot applications, operating systems and peripherals.Deploy and maintain computer, IP phone, scanner, and other peripherals.Basic network printing support.Build, maintain, and image desktop hardware and replace or upgrade legacy hardware.Test new applications and operating systems for compatibility.Ensure the asset management library is accurate.Assist with boxing and shipping of equipment.Other responsibilities as assigned.Travel to DCs as needed.EDUCATION and/or EXPERIENCEOne year Certificate from College or Technical School; or six to one year related experience and/or training or equivalent combination of education and experience.1-2 years of impeccable customer service experience1-2 years of help desk or technical support experience
Sunday 7pm-3:30am; Monday-Thursday 3pm-11:30pmSUMMARYTechnology Service Center (TSC) responsibilities include: Support for day-to-day ticket management and service requests; end-user support of systems and applications; incident escalation and tracking. The Technology Service Center position is accountable for addressing end-user issues in a timely manner, first call resolution (FCR), and incident assignment and submission.ESSENTIAL DUTIES AND RESPONSIBILITIESProvide phone support, onsite, and remote end-user client support (Windows).Provide equipment and cabling support, onsite and at our Distribution Centers.Install and teardown IT equipment as needed onsite and at our Distribution Centers.Utilize ServiceNow ticketing system to create, assign, triage and determine escalation path.Investigate and troubleshoot applications, operating systems and peripherals.Deploy and maintain computer, IP phone, scanner, and other peripherals.Basic network printing support.Build, maintain, and image desktop hardware and replace or upgrade legacy hardware.Test new applications and operating systems for compatibility.Ensure the asset management library is accurate.Assist with boxing and shipping of equipment.Other responsibilities as assigned.Travel to DCs as needed.EDUCATION and/or EXPERIENCEOne year Certificate from College or Technical School; or six to one year related experience and/or training or equivalent combination of education and experience.1-2 years of impeccable customer service experience1-2 years of help desk or technical support experience