Director, Product Payments Optimization

Overview:We are seeking a highly skilled leader to play a critical role in executing go to market activities across multiple priorities on the Payments Optimization product roadmap. The ideal candidate will have a deep understanding of the healthcare payment ecosystem and communication products. This person should have a strong business acumen and a successful track record of leading and coaching product team members to deliver on most important tasks (MITs). This role reports into the Sr. Director, Product - Payments Optimization.Responsibilities:As a Director, Product-Payments Optimization, you will be responsible for executing the vision, strategy, and roadmap across current and future products across the healthcare journey between payers, providers and members.Provide product management throughout the product development and release lifecycle by leveraging customer feedback and evaluating KPIs to prioritize and deliver products that drive aggressive growth.Support a customer-first product vision, strategy, and roadmap.Plan initiatives in the feature roadmap and lifecycle, from ideation to support.Collaborate with cross-functional teams to implement, rollout, and measure meaningful features.Oversee the product backlog and coordinate with other teams to deliver customer value.Conduct market research and engage with industry stakeholders to understand market trends, customer needs, and competitive landscapes.Gather and analyze customer insights to drive product innovations.Drive Go-to-market activities for successful product launches.This is a highly cross-functional role and will work closely with various teams.Ensure team prepares tasks with clear and complete business requirements, involving all contributing and impacted business units and IT.Assist engineering in the refinement of technical requirements.Meet with clients as needed to understand requirements and offer possible solutions.Establish and track project plans to accomplish project activities.Deliver timely stakeholder updates across all initiatives under your oversight.Manage project risk with alternative plans as required.Ensure team provides targeted training for more complex features to internal users.Work with the learning and development team to help incorporate new features in long term training.Coordinate retrospectives at pre-established intervals to implement continuous process improvements.Competencies:Proven experience in leading direct reports and fostering team growth and development.Product experience in Payments/banking/fintech industry.Experience in healthcare industry is a plus.Strong strategic thinker with the ability to understand organizational goals.Experience leading mission-critical programs involving significant business change.Experience with developing and monitoring process improvement initiatives.Intermediate-Expert data manipulation skills; SQL database queries a plus.Ability to understand and utilize web-based applications.Experience with Agile, Scrum, and Kanban methodologies a plus.Strong ability to identify and resolve issues or risks associated with projects.Excellent communication and interpersonal skills.Proven track record of creating and delivering presentations to senior leadership.Experiences/Background:Bachelor's degree in Business, Product Management or equivalent experience preferred.5+ years of product management experience in fintech or healthcare industry preferred.8+ years experience in leading and coaching teams.Track record of experimenting and successfully launching products at scale.Strong understanding of business fundamentals.Demonstrated expertise in building and maintaining strategic alliances.Exceptional problem-solving and strategic thinking skills.Willingness to travel to industry and customer sites as needed.Passion for innovation and commitment to delivering exceptional products.Location and Workplace Flexibility:We have offices in various locations and foster a hybrid and remote-friendly culture. All employee work locations are based on the needs of the position and determined by the Leadership team.Commitment to Diversity, Equity, Inclusion, and Belonging:At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations.Equal Employment Opportunity:Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.Accessibility Support:We are dedicated to ensuring our application process is accessible to all candidates. If you require a reasonable accommodation, please email TalentAcquisition@zelis.com.SCAM ALERT:

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