Greater Austin Performing Arts Center, Inc. dba...
Director of Ticketing
Greater Austin Performing Arts Center, Inc. dba..., Austin, Texas, us, 78716
The Long Center is searching for a Tessitura champion to join our team as Director of Ticketing at our beautiful performing arts center in Austin, TX. This role will be instrumental in managing all aspects of ticketing operations and fulfillment for the Box Office, supporting programming and events hosted by the Long Center and partner organizations.
Essential Duties and ResponsibilitiesThe essential functions include, but are not limited to the following:
Direct Box Office staff, ensuring online ticketing, call center, and group sales operations are run with the highest level of efficiency and customer service.
Support internal stakeholders and external box office clients by building and maintaining events, tracking inventory and sales, and managing special requests such as promo codes, complimentary tickets, and consigned tickets.
Manage contracts and relationships for external cultural organizations through a centralized box office program.
Handle accounting and financial operations including deposits, refunds, event ticketing estimates, settlements, cash/check reconciliation, recordkeeping, and reporting.
Ensure proper utilization, maintenance, training, and support for all ticket office technology including Tessitura, validation scanners, credit card machines, phone tree system, ticket printers, and mail machines.
Collaborate with programming and sales to create contracts for shows, rentals, and co-productions, and review all event and service contracts for compliance.
Coordinate with operations, production, and Front of House staff to ensure all ticketed events run smoothly.
Ensure ADA compliant ticketing practices are met and available via all sales channels.
Creatively resolve problems and monitor issues through to resolution.
Assist with the development of strategic planning and budgeting for the Box Office function.
Establish sales goals and ensure those goals are met.
Attend departmental/team meetings and handle other duties and projects as needed.
Minimum Qualifications (Knowledge, Skills, and Abilities)
7-10 years of experience with ticketing sales and customer service.
At least 3 years of experience managing employees in an online ticketing environment.
Proficient Tessitura user with an understanding of constituent records, system tables and security, facility builds and price zones, production elements and performances, pricing and modes of sale, TNEW programming, and advanced ticket order processing.
Physical Demands and Work EnvironmentThis is a hybrid position with an office on the Long Center campus in Austin and the ability to work remotely as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
Benefits and PayIn addition to salary, The Long Center offers robust benefits to all full-time employees including:
9 paid company holidays + 2 floating holidays.
4 weeks of accrued PTO, which increases to 5 weeks after 4 years of service.
Fully covered medical including a PPO plan and a HDHP with employer HSA contribution—along with options for subsidized dental, vision, disability, and a buy up plan with a lower deductible.
Employer provided life insurance with options for additional life, AD&D, and critical illness.
Roth and Traditional 401k options with employer match after 6 full months of service.
A flexible hybrid work environment with access to world class arts & entertainment, free parking, discounted food & beverages, and the best view in town!
The Long Center is proud to be an Equal Opportunity Employer and we strive for a team that reflects Austin’s diverse culture. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, sex or age.Lv309DILX1
Job Type: Full-time
Work Location: In person
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Essential Duties and ResponsibilitiesThe essential functions include, but are not limited to the following:
Direct Box Office staff, ensuring online ticketing, call center, and group sales operations are run with the highest level of efficiency and customer service.
Support internal stakeholders and external box office clients by building and maintaining events, tracking inventory and sales, and managing special requests such as promo codes, complimentary tickets, and consigned tickets.
Manage contracts and relationships for external cultural organizations through a centralized box office program.
Handle accounting and financial operations including deposits, refunds, event ticketing estimates, settlements, cash/check reconciliation, recordkeeping, and reporting.
Ensure proper utilization, maintenance, training, and support for all ticket office technology including Tessitura, validation scanners, credit card machines, phone tree system, ticket printers, and mail machines.
Collaborate with programming and sales to create contracts for shows, rentals, and co-productions, and review all event and service contracts for compliance.
Coordinate with operations, production, and Front of House staff to ensure all ticketed events run smoothly.
Ensure ADA compliant ticketing practices are met and available via all sales channels.
Creatively resolve problems and monitor issues through to resolution.
Assist with the development of strategic planning and budgeting for the Box Office function.
Establish sales goals and ensure those goals are met.
Attend departmental/team meetings and handle other duties and projects as needed.
Minimum Qualifications (Knowledge, Skills, and Abilities)
7-10 years of experience with ticketing sales and customer service.
At least 3 years of experience managing employees in an online ticketing environment.
Proficient Tessitura user with an understanding of constituent records, system tables and security, facility builds and price zones, production elements and performances, pricing and modes of sale, TNEW programming, and advanced ticket order processing.
Physical Demands and Work EnvironmentThis is a hybrid position with an office on the Long Center campus in Austin and the ability to work remotely as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
Benefits and PayIn addition to salary, The Long Center offers robust benefits to all full-time employees including:
9 paid company holidays + 2 floating holidays.
4 weeks of accrued PTO, which increases to 5 weeks after 4 years of service.
Fully covered medical including a PPO plan and a HDHP with employer HSA contribution—along with options for subsidized dental, vision, disability, and a buy up plan with a lower deductible.
Employer provided life insurance with options for additional life, AD&D, and critical illness.
Roth and Traditional 401k options with employer match after 6 full months of service.
A flexible hybrid work environment with access to world class arts & entertainment, free parking, discounted food & beverages, and the best view in town!
The Long Center is proud to be an Equal Opportunity Employer and we strive for a team that reflects Austin’s diverse culture. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, sex or age.Lv309DILX1
Job Type: Full-time
Work Location: In person
#J-18808-Ljbffr