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Bulgaria Air

Agency Helpdesk Expert

Bulgaria Air, Los Angeles, California, United States, 90079


Agency Helpdesk Expert

Ref.No: 012, Deadline for submission of documents: 31-12-2023Description and requirements:Does aviation appeal to you?If flying suits you but you feel grounded, now is your chance to become part of the aviation industry.As a national carrier, Bulgaria Air is a proven leader among full service airlines operating from Sofia. With more than 20 years in the dynamic world of aviation, Bulgaria Air continues to fulfill its mission of providing air transport under the best conditions for its passengers.We are currently expanding our Agency helpdesk team and you are invited for the challenging and rewarding role of Agency Helpdesk expert.If you want to know aviation from the inside out, apply now and give your career a flying start! Accept the opportunity to learn and gain experience in one of the key commercial functions in the airline.As a part of Agency Helpdesk team , you will be at the heart of the realization of our B2B commercial strategy with a critical role:Supports the activities of travel agenciesResponds by email to inquiries from travel agenciesAnalyzes problems and weaknesses of current products and makes suggestions for the purchase of new onesTests new products before releasing them for widespread useImplements new products in the reservation system related to improving the customer experienceCompetencies and qualifications required:IATA certificateAmadeus certificate is a mustKnowledge of the possibilities of the reservation, distribution and aviation systems used by the airlineProblem solving skillsAnalytical thinkingPrioritization skillsStrong organizational and time management skillsProactive and energetic personTeam player and excellent communication skillsHigh sense of responsibilityAbility to work under pressureAttention to detailExcellent knowledge of English Language – written and spokenComputer skills - good knowledge of MS Office applicationsSimilar professional experience in the aviation industry will be considered as an advantageWe are offering:Challenging jobDevelopment opportunityDynamic and friendly work environmentBeing a part of a highly motivated team of professionalsWorking on scheduleFree/Discounted ticketsCorporate discountsOffice with the best viewIf you are interested in this position and fit the requirements, send us your CV. Only shortlisted candidates will be contacted for interview.See you on board!

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