Goodwillswmi
VP of Commercial Retail Store Operations
Goodwillswmi, Kalamazoo, Michigan, United States, 49006
JOB DESCRIPTION – VP of COMMERCIAL RETAIL STORE OPERATIONSPosition title: Vice President of Commercial Retail OperationsSupervised by: CEOSupervises: Retail & E-Commerce Store Leadership TeamsWHY WORK FOR GOODWILL?Ready for a career with impact? Goodwill Industries of Southwestern Michigan (Goodwill SWMI) gives you the opportunity to have influence in your local community while building your professional skills. Goodwill SWMI is a complex enterprise offering a wide range of career opportunities. Our organization rewards creativity and innovation, while offering competitive pay and a comprehensive benefits package. Our team members enjoy a unique work environment that is professional, fast-paced, and fulfilling.ABOUT OUR ORGANIZATIONGoodwill SWMI is a 501(c)(3) nonprofit organization headquartered in Kalamazoo, Michigan. Our 250 dedicated team members help achieve our mission of improving the community by providing employment, education, training, and support services tailored to individual needs across a six-county territory. At Goodwill SWMI, the work we do is effective in the lives of the individuals we serve and, in turn, in the communities in which we live.The Vice President of Retail Operations for our Goodwill Industries SWMI thrift store division plays a pivotal role in overseeing and driving the operational excellence of our thrift store chain. Reporting directly to the Chief Executive Officer (CEO), the VP of Retail Operations will be responsible for developing and executing strategies to optimize store performance, enhance customer experience, and ensure profitability across all locations. This role requires a dynamic leader with a strong understanding of thrift store operations, a passion for retail, and the ability to inspire and lead teams to success.Key Responsibilities :Operational Strategy:
Develop and implement strategic initiatives to drive operational efficiency, improve productivity, and maximize profitability.Inform and engage our community of shoppers, ensuring they are knowledgeable about and aligned with the vision and mission of Goodwill Industries.Establish and maintain operational policies and procedures to ensure consistency and compliance across all stores.Identify opportunities for process improvements and cost-saving measures while maintaining high-quality standards.
Store Performance Management:
Safety is priority one
. This position, working closely with all retail stores, is responsible for promoting and maintaining a safe working environment.Oversee the performance of all thrift store locations, including sales targets, inventory management, and customer service standards.Analyze sales data, financial reports, and key performance indicators (KPIs) to identify trends, opportunities, and areas for improvement.Collaborate with store managers to develop action plans to address performance gaps and drive sales growth.Responsible for the daily operations and top and bottom-line performance in revenue-generating business operations (i.e., retail stores, outlet store, and e-commerce).
Customer Experience:
Champion a customer-centric culture focused on delivering exceptional service and fostering long-term customer relationships.Implement strategies to enhance the overall shopping experience, including merchandising, store layout, and product presentation.Monitor customer feedback and satisfaction metrics to identify opportunities for improvement and implement corrective actions as needed.
Team Leadership and Development:
Provide leadership, guidance, and support to store managers and regional teams, fostering a culture of diversity, accountability, collaboration, and continuous improvement.Recruit, train, and develop talent at all levels to ensure a high-performing and motivated workforce.Conduct regular performance evaluations, set goals, and provide ongoing coaching and feedback to drive employee engagement and development.
Vendor and Supplier Management:
Develop and maintain strong relationships with vendors and suppliers to ensure timely and cost-effective procurement of merchandise and supplies.Negotiate favorable terms and contracts to optimize profitability and mitigate risks.
Qualifications :Bachelor’s degree in business administration, Retail Management, or related field; MBA a plus.Proven history of success in senior retail operations leadership roles, preferably within the thrift store or resale industry.Strong business acumen with a deep understanding of retail operations, merchandising, and inventory management.Excellent analytical skills with the ability to interpret financial data, sales reports, and KPIs to drive informed decision-making.Exceptional leadership abilities with a demonstrated capacity to inspire and motivate teams to achieve goals and exceed expectations.Outstanding communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.Results-oriented mindset with a focus on delivering measurable results and driving continuous improvement.Must pass a pre-employment drug screen, theft-related background check and be insurable under the agency’s automobile insurance policy.This job description outlines the primary responsibilities and qualifications for the Vice President of Retail Operations position. The role may evolve over time, and additional duties may be assigned as deemed necessary by the company.Goodwill Industries of Southwestern Michigan#J-18808-Ljbffr
Develop and implement strategic initiatives to drive operational efficiency, improve productivity, and maximize profitability.Inform and engage our community of shoppers, ensuring they are knowledgeable about and aligned with the vision and mission of Goodwill Industries.Establish and maintain operational policies and procedures to ensure consistency and compliance across all stores.Identify opportunities for process improvements and cost-saving measures while maintaining high-quality standards.
Store Performance Management:
Safety is priority one
. This position, working closely with all retail stores, is responsible for promoting and maintaining a safe working environment.Oversee the performance of all thrift store locations, including sales targets, inventory management, and customer service standards.Analyze sales data, financial reports, and key performance indicators (KPIs) to identify trends, opportunities, and areas for improvement.Collaborate with store managers to develop action plans to address performance gaps and drive sales growth.Responsible for the daily operations and top and bottom-line performance in revenue-generating business operations (i.e., retail stores, outlet store, and e-commerce).
Customer Experience:
Champion a customer-centric culture focused on delivering exceptional service and fostering long-term customer relationships.Implement strategies to enhance the overall shopping experience, including merchandising, store layout, and product presentation.Monitor customer feedback and satisfaction metrics to identify opportunities for improvement and implement corrective actions as needed.
Team Leadership and Development:
Provide leadership, guidance, and support to store managers and regional teams, fostering a culture of diversity, accountability, collaboration, and continuous improvement.Recruit, train, and develop talent at all levels to ensure a high-performing and motivated workforce.Conduct regular performance evaluations, set goals, and provide ongoing coaching and feedback to drive employee engagement and development.
Vendor and Supplier Management:
Develop and maintain strong relationships with vendors and suppliers to ensure timely and cost-effective procurement of merchandise and supplies.Negotiate favorable terms and contracts to optimize profitability and mitigate risks.
Qualifications :Bachelor’s degree in business administration, Retail Management, or related field; MBA a plus.Proven history of success in senior retail operations leadership roles, preferably within the thrift store or resale industry.Strong business acumen with a deep understanding of retail operations, merchandising, and inventory management.Excellent analytical skills with the ability to interpret financial data, sales reports, and KPIs to drive informed decision-making.Exceptional leadership abilities with a demonstrated capacity to inspire and motivate teams to achieve goals and exceed expectations.Outstanding communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.Results-oriented mindset with a focus on delivering measurable results and driving continuous improvement.Must pass a pre-employment drug screen, theft-related background check and be insurable under the agency’s automobile insurance policy.This job description outlines the primary responsibilities and qualifications for the Vice President of Retail Operations position. The role may evolve over time, and additional duties may be assigned as deemed necessary by the company.Goodwill Industries of Southwestern Michigan#J-18808-Ljbffr