Amazon
Sr. Program Manager, Amazon Customer Service, Amazon World Wide Operations
Amazon, Seattle, Washington, us, 98127
Sr. Program Manager, Amazon Customer Service, Amazon World Wide Operations
Amazon is looking for a (Senior) Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.Amazon supports vendors, sellers, and third-party partners around the globe. As a (Senior) Program Manager with Amazon, you will have the opportunity to develop the business requirements and influence the success of these partners. In this role, you will own operational programs related to our vendors and third-party partners and work to resolve operational issues. As a program manager, you will work cross-functionally to drive customer-centric programs. This role requires a deep need for stakeholder management, an ability to synthesize data and information, and communication across internal and external partners.Key job responsibilities
Manage and oversee various cross-functional programs, ensuring successful delivery.Develop and refine program strategies, effectively leading and motivating teams.Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.Foster collaboration with internal and external partners to optimize resource allocation and project success.Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.Identify and mitigate risks, preventing them from escalating into major issues.Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.Manage and communicate project budgets effectively.A day in the lifeNote: This is a hybrid role, requiring Program Managers to be on-site at least 3 days/week in the corporate office. Some travel offsite may be required (no more than 25%).About the team
Our Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results.We are open to hiring candidates to work out of one of the following locations:Bellevue, WA, USA | Seattle, WA, USAMinimum Qualifications
5+ years of program or project management experienceExperience using data and metrics to determine and drive improvementsExperience owning program strategy, end-to-end delivery, and communicating results to senior leadershipBachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related fieldExperience with third-party vendor or carrier integration, contract management, or performance management5+ years of defining and implementing process improvement initiatives using data and metrics experienceKnowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLExperience working cross-functionally with tech and non-tech teamsPreferred Qualifications
2+ years of driving process improvements experienceMaster's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field5+ years of driving end-to-end delivery and communicating results to senior leadership experienceExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationExperience building processes, project management, and schedulesExperience of Six Sigma/ Lean analytical techniquesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
https://www.amazon.jobs/en/disability/us .Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Amazon is looking for a (Senior) Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.Amazon supports vendors, sellers, and third-party partners around the globe. As a (Senior) Program Manager with Amazon, you will have the opportunity to develop the business requirements and influence the success of these partners. In this role, you will own operational programs related to our vendors and third-party partners and work to resolve operational issues. As a program manager, you will work cross-functionally to drive customer-centric programs. This role requires a deep need for stakeholder management, an ability to synthesize data and information, and communication across internal and external partners.Key job responsibilities
Manage and oversee various cross-functional programs, ensuring successful delivery.Develop and refine program strategies, effectively leading and motivating teams.Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.Foster collaboration with internal and external partners to optimize resource allocation and project success.Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.Identify and mitigate risks, preventing them from escalating into major issues.Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.Manage and communicate project budgets effectively.A day in the lifeNote: This is a hybrid role, requiring Program Managers to be on-site at least 3 days/week in the corporate office. Some travel offsite may be required (no more than 25%).About the team
Our Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results.We are open to hiring candidates to work out of one of the following locations:Bellevue, WA, USA | Seattle, WA, USAMinimum Qualifications
5+ years of program or project management experienceExperience using data and metrics to determine and drive improvementsExperience owning program strategy, end-to-end delivery, and communicating results to senior leadershipBachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related fieldExperience with third-party vendor or carrier integration, contract management, or performance management5+ years of defining and implementing process improvement initiatives using data and metrics experienceKnowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLExperience working cross-functionally with tech and non-tech teamsPreferred Qualifications
2+ years of driving process improvements experienceMaster's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field5+ years of driving end-to-end delivery and communicating results to senior leadership experienceExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationExperience building processes, project management, and schedulesExperience of Six Sigma/ Lean analytical techniquesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
https://www.amazon.jobs/en/disability/us .Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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