Global Credit Union
Branch Manager II
Global Credit Union, Juneau, Alaska, us, 99812
Overview:
Reports to:
Varies by location
Functions Supervised:
Branch Services and Staff
Primary Functions:
Responsible for overseeing branch operations, emphasizing employee engagement, mentoring staff for career pathing opportunities, and achieving the credit union's business and financial objectives. Foster a positive member and employee experience through empathetic and personalized service with every interaction that aligns with Global Credit Union Management Philosophy. Report on branch activities, conduct community outreach, and consult with members to provide financial solutions and first-contact resolution.
Duties and Responsibilities:
Member Experience and Service Management
Develop, monitor, and manage branch service levels to enhance member relationships and engagement. Provide leadership to the branch team to facilitate meaningful interactions with members to deepen and retain membership.
Assistant Branch Manager Coaching
Coach and mentor the Assistant Branch Manager through consistent observational feedback and regular one-on-one sessions.
Conflict Resolution
Utilize problem-solving and effective communication skills to resolve personnel and member concerns.
Community Engagement Strategy
Develop and execute a comprehensive community engagement strategy through fostering relationships with local businesses, participating in community events, seeking sponsorships, and conducting financial literacy training. Represent the credit union at professional events and seek leadership opportunities in the community that align with the organization's mission and values.
Market Awareness
Stay informed about market trends, research competitor product offerings, and make recommendations to expand brand awareness and generate new business.
Partnership Building
Establish strong partnerships with Global Credit Union Insurance Brokers, Global Credit Union Home Loans, Business and Commercial Services, and Global Retirement and Investment Services to achieve credit union growth objectives.
Insurance Licensing and Sales
Obtain state-mandated insurance licenses to quote and bind Personal Lines Insurance products. Develop a sales strategy to achieve established quote and issue goals.
Personnel Management
Oversee branch personnel functions, including performance evaluations, recruitment, and maintaining high employee morale and job satisfaction.
Work Environment
Create a safe and inclusive work environment, encourage diverse ideas, and build positive working relationships.
Call Center Oversight
Monitor Member Service Center overflow call activities and ensure schedule adherence.
Compliance
Ensure compliance with all financial policies, procedures, and regulatory requirements, including security, facility maintenance, supply inventory, cash management, negotiable items, and general ledger accounts.
Other Duties
Perform additional responsibilities as assigned.
Qualifications:Education:
Bachelor’s degree in Business Administration or related field.
Creditable Experience in Lieu of Education:
Two years related supervisory or management experience.
Experience/Skills:
Strong verbal and interpersonal communications and personnel management skills required. Ability to effectively engage with staff and members positively to identify needs that enhance and deepen the member relationship. Self-motivated, confident, and ability to multitask effectively. Ability to meet or exceed member experience expectations. Must be able to lift 25 pounds.
Tenure:
Assignment to Branch Manager I, category 09, or Branch Manager II, category 08, or Branch Manager III, category 07, will be determined by the candidate’s education or experience. Advancement requires management recommendation and will be based on the candidate’s certifications and/or performance.
Compensation:
Branch Manager II (Category 08):
Salary Pay Range:
$72,717 - $119,983 annually. Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable, and will fall within the range provided above.
In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.
Benefits:
Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Click here to view Global’s comprehensive Benefits Programs.
Equal Opportunity Employer
#J-18808-Ljbffr
Reports to:
Varies by location
Functions Supervised:
Branch Services and Staff
Primary Functions:
Responsible for overseeing branch operations, emphasizing employee engagement, mentoring staff for career pathing opportunities, and achieving the credit union's business and financial objectives. Foster a positive member and employee experience through empathetic and personalized service with every interaction that aligns with Global Credit Union Management Philosophy. Report on branch activities, conduct community outreach, and consult with members to provide financial solutions and first-contact resolution.
Duties and Responsibilities:
Member Experience and Service Management
Develop, monitor, and manage branch service levels to enhance member relationships and engagement. Provide leadership to the branch team to facilitate meaningful interactions with members to deepen and retain membership.
Assistant Branch Manager Coaching
Coach and mentor the Assistant Branch Manager through consistent observational feedback and regular one-on-one sessions.
Conflict Resolution
Utilize problem-solving and effective communication skills to resolve personnel and member concerns.
Community Engagement Strategy
Develop and execute a comprehensive community engagement strategy through fostering relationships with local businesses, participating in community events, seeking sponsorships, and conducting financial literacy training. Represent the credit union at professional events and seek leadership opportunities in the community that align with the organization's mission and values.
Market Awareness
Stay informed about market trends, research competitor product offerings, and make recommendations to expand brand awareness and generate new business.
Partnership Building
Establish strong partnerships with Global Credit Union Insurance Brokers, Global Credit Union Home Loans, Business and Commercial Services, and Global Retirement and Investment Services to achieve credit union growth objectives.
Insurance Licensing and Sales
Obtain state-mandated insurance licenses to quote and bind Personal Lines Insurance products. Develop a sales strategy to achieve established quote and issue goals.
Personnel Management
Oversee branch personnel functions, including performance evaluations, recruitment, and maintaining high employee morale and job satisfaction.
Work Environment
Create a safe and inclusive work environment, encourage diverse ideas, and build positive working relationships.
Call Center Oversight
Monitor Member Service Center overflow call activities and ensure schedule adherence.
Compliance
Ensure compliance with all financial policies, procedures, and regulatory requirements, including security, facility maintenance, supply inventory, cash management, negotiable items, and general ledger accounts.
Other Duties
Perform additional responsibilities as assigned.
Qualifications:Education:
Bachelor’s degree in Business Administration or related field.
Creditable Experience in Lieu of Education:
Two years related supervisory or management experience.
Experience/Skills:
Strong verbal and interpersonal communications and personnel management skills required. Ability to effectively engage with staff and members positively to identify needs that enhance and deepen the member relationship. Self-motivated, confident, and ability to multitask effectively. Ability to meet or exceed member experience expectations. Must be able to lift 25 pounds.
Tenure:
Assignment to Branch Manager I, category 09, or Branch Manager II, category 08, or Branch Manager III, category 07, will be determined by the candidate’s education or experience. Advancement requires management recommendation and will be based on the candidate’s certifications and/or performance.
Compensation:
Branch Manager II (Category 08):
Salary Pay Range:
$72,717 - $119,983 annually. Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable, and will fall within the range provided above.
In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.
Benefits:
Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Click here to view Global’s comprehensive Benefits Programs.
Equal Opportunity Employer
#J-18808-Ljbffr