Purpose Financial
ITSM Desktop and Hardware Support Specialist
Purpose Financial, Greenville, South Carolina, us, 29610
Address : 322 Rhett Street, Greenville, South Carolina, United States - 29601
Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members.
At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.
We offer:Competitive WagesHealth/Life BenefitsHealth Savings Account plus Employer Seed401(k) Savings Plan with Company Match3 Weeks of Paid Parental Leave11 Company Paid Holiday'sPaid Time Off including Volunteer TimeVacation CarryoverTuition ReimbursementWork-Life BalanceBusiness Casual EnvironmentRewards & Recognition ProgramEmployee Assistance ProgramOffice in downtown Greenville that offers free parking, onsite gym, free snacks/drinks (for those working onsite or hybrid)To learn more about Purpose Financial visit
Purpose Financial Website.
Position Summary
This position is on-site at our Greenville, SC location and will not include remote work. The position reports to the Manager, ITSM Desktop and Hardware Support and is responsible for Desktop, Hardware Support and Asset Management to support the business and IT roles within Purpose Financial. This role requires the successful candidate to quickly gain an understanding of our architecture, support needs of the IT environment and liaison with other IT units to handle escalations, end-user support, event support and other responsibilities as assigned.
Job Responsibility
Support
Responsible for providing support to customers in all business unitsInvestigate, diagnose and resolve problems with end user hardware and softwareRespond to escalations from ITSM Service Desk and other IT teamsWork as needed across all areas of IT Service Management when requestedHandle internal inventory in the warehouse including tracking, stacking and shipping/receiving of equipment as neededAssist all areas of IT with software changes, installations, licensing including Active Directory and Exchange Adds/Changes/Terms, etc. as neededHardware/Software installs, upgrades and preventive maintenanceLAN, Wi-fi and VPN SupportAzure, Intune, and JAMF supportWindows Enterprise/ Microsoft Application SupportJob Responsibilities Cont.
Influence
Take ownership of support issues and push them to resolutionTake ownership of specific projects and push to completionIdentify opportunities for improvement in support of end usersAct as a liaison with other departments regarding end user hardware and software support, training and recommendationsManage inventory, shipping and receiving for IT warehouseManage IT department documentationTrain and mentor team members on technical processesMaintain
Maintain documentation on technical processesMaintain Asset Management DatabasePerform quarterly inventory in the warehouseMaintain physical inventory in the warehouse
Education Required
Bachelor's Degree or relevant experience. Industry certifications in IT hardware and software or equivalent experience. Microsoft 365, Intune, Azure, and AWS certifications preferred.
Experience Required
4+ years experience handling desktop and hardware support. Have familiarity with basic networking, Windows, Mac, tablets and mobile devices. Break/fix experience with printers, laptops, computers, etc.
Knowledge Required
Excellent written and verbal communications skills as would be needed to communicate in person, by phone, and through email, with the persistence in seeking resolutions in a timely effective manner. Adaptability and flexibility to changing environments. Knowledge and experience of IT Service Management. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. Ability to follow and understand basic internal IT processes. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products. Ability to understand the management of enterprise systems and change tracking. Ability to quickly gain a detailed understanding of the loan processing and management systems, as well as the production and test environment infrastructure. Ability to develop and maintain positive business relationships. Ability to be organized and good at multi-tasking. Serve as an escalation point for the IT Service Desk, identifying incidents, trends, impact and other items as requested. Experienced with using an enterprise break/fix ticketing system such as Service Now. Advanced end user hardware knowledge. Advanced knowledge of Microsoft Office products, Active Directory, Windows 10/11, PowerShell, Azure and Intune. Basic SQL knowledge.
Physical Requirements
Standing or sitting for long periods of time; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 30 lbs.; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to listen, understand, and distinguish speech and/or other sounds at all locations; driving and having access during the workday to an insured and reliable transportation; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.
Competencies
Go BoldObsess over CustomersBetter You, Better EveryoneGet Sh*t DoneCare. Always.Lead with VisionBe DecisiveShow Up to Coach UpEmbody Integrity
Travel
As needed, from 0% to 15% depending on the needs of the business
Attire
Business Casual
Other
Must be eligible to work in the USA and able to pass a background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Requisition ID: 44167
Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members.
At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.
We offer:Competitive WagesHealth/Life BenefitsHealth Savings Account plus Employer Seed401(k) Savings Plan with Company Match3 Weeks of Paid Parental Leave11 Company Paid Holiday'sPaid Time Off including Volunteer TimeVacation CarryoverTuition ReimbursementWork-Life BalanceBusiness Casual EnvironmentRewards & Recognition ProgramEmployee Assistance ProgramOffice in downtown Greenville that offers free parking, onsite gym, free snacks/drinks (for those working onsite or hybrid)To learn more about Purpose Financial visit
Purpose Financial Website.
Position Summary
This position is on-site at our Greenville, SC location and will not include remote work. The position reports to the Manager, ITSM Desktop and Hardware Support and is responsible for Desktop, Hardware Support and Asset Management to support the business and IT roles within Purpose Financial. This role requires the successful candidate to quickly gain an understanding of our architecture, support needs of the IT environment and liaison with other IT units to handle escalations, end-user support, event support and other responsibilities as assigned.
Job Responsibility
Support
Responsible for providing support to customers in all business unitsInvestigate, diagnose and resolve problems with end user hardware and softwareRespond to escalations from ITSM Service Desk and other IT teamsWork as needed across all areas of IT Service Management when requestedHandle internal inventory in the warehouse including tracking, stacking and shipping/receiving of equipment as neededAssist all areas of IT with software changes, installations, licensing including Active Directory and Exchange Adds/Changes/Terms, etc. as neededHardware/Software installs, upgrades and preventive maintenanceLAN, Wi-fi and VPN SupportAzure, Intune, and JAMF supportWindows Enterprise/ Microsoft Application SupportJob Responsibilities Cont.
Influence
Take ownership of support issues and push them to resolutionTake ownership of specific projects and push to completionIdentify opportunities for improvement in support of end usersAct as a liaison with other departments regarding end user hardware and software support, training and recommendationsManage inventory, shipping and receiving for IT warehouseManage IT department documentationTrain and mentor team members on technical processesMaintain
Maintain documentation on technical processesMaintain Asset Management DatabasePerform quarterly inventory in the warehouseMaintain physical inventory in the warehouse
Education Required
Bachelor's Degree or relevant experience. Industry certifications in IT hardware and software or equivalent experience. Microsoft 365, Intune, Azure, and AWS certifications preferred.
Experience Required
4+ years experience handling desktop and hardware support. Have familiarity with basic networking, Windows, Mac, tablets and mobile devices. Break/fix experience with printers, laptops, computers, etc.
Knowledge Required
Excellent written and verbal communications skills as would be needed to communicate in person, by phone, and through email, with the persistence in seeking resolutions in a timely effective manner. Adaptability and flexibility to changing environments. Knowledge and experience of IT Service Management. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. Ability to follow and understand basic internal IT processes. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products. Ability to understand the management of enterprise systems and change tracking. Ability to quickly gain a detailed understanding of the loan processing and management systems, as well as the production and test environment infrastructure. Ability to develop and maintain positive business relationships. Ability to be organized and good at multi-tasking. Serve as an escalation point for the IT Service Desk, identifying incidents, trends, impact and other items as requested. Experienced with using an enterprise break/fix ticketing system such as Service Now. Advanced end user hardware knowledge. Advanced knowledge of Microsoft Office products, Active Directory, Windows 10/11, PowerShell, Azure and Intune. Basic SQL knowledge.
Physical Requirements
Standing or sitting for long periods of time; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 30 lbs.; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to listen, understand, and distinguish speech and/or other sounds at all locations; driving and having access during the workday to an insured and reliable transportation; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.
Competencies
Go BoldObsess over CustomersBetter You, Better EveryoneGet Sh*t DoneCare. Always.Lead with VisionBe DecisiveShow Up to Coach UpEmbody Integrity
Travel
As needed, from 0% to 15% depending on the needs of the business
Attire
Business Casual
Other
Must be eligible to work in the USA and able to pass a background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Requisition ID: 44167