Director of Multifamily Management

Company DescriptionDrucker + Falk is a performance-driven real estate services and investment firm with an 85-year history of delivering optimal asset value to our clients. We specialize in third-party multifamily and commercial management, brokerage, investment sponsorship, asset development, and construction consultation. We manage a diverse portfolio of more than 30,000 multifamily apartments, over three million square feet of commercial space, and have brokered more than a billion dollars in commercial transactions.Job DescriptionThe primary role of the Director of Multifamily Management in the Residential Management Department of Drucker + Falk is to design, approve and implement the management plan for a property division as they are developed both internally and externally which will:Establish and maintain Collected Occupancy standards at the highest level achievable and assure that a maximum level of customer service to residents is provided.Promote excellence in residential property team management relations.Assure Property Management team maximizes collected occupancy through the minimization of delinquent rent, vacancy, and rental incentives.Oversee the training programs for Property Management and motivate staff.Work with the Director of Marketing to develop and approve team marketing plans to maximize the Gross Potential by utilizing the plan for rent increases.Review NOI on all properties to assure effective expense control and operating costs.Design and develop systems to maximize cash flow for the properties.Encourage and direct the management team to pursue excellence with the physical appearance of each property.Monitor fuel and utility consumption to assure budgets are maintained.Oversee and establish long-term capital improvement programs for all properties.Optimize properties for future refinance or sale.Understand and assure that all federal, state, and local property standards are met.In addition, the Director of Multifamily Management will participate in the establishment and implementation of the goals and objectives for all divisions through:Participation in preparation of division budgets.Reviewing the division/property financial statements.Reviewing and monitoring the staffing division.Communicating expectations and motivation of staff.Recommending policies and procedures.Reporting ResponsibilitiesThe Director of Multifamily Management reports directly to the President/COO.The following persons report directly to the Director of Multifamily Management:Regional Property ManagersRegional Property CoordinatorsRegional Maintenance ManagersDivision Administrative AssistantsPlanningSupervise preparation of annual property budgets.Supervise preparation of Capital Improvement projects.Communicate expectations of owners to Property Management team.Recommend policies and procedures to the President/CFO.Participate in preparing the division budget as necessary.Develop take-over or New Construction opening strategies.Map out strategy for property/account acquisition.OrganizingFrequently visit all properties within jurisdiction to determine needs for motivation and training and discuss with personnel operation of property.Recommend property managers/community manager’s property assignments and site-office development to Regional Property Managers.Act as liaison between Regional Property Managers and owners as necessary.Oversee all Capital Project/Building Improvement Processes.Direct and develop Regional Property Managers to effectively manage divisional teams.StaffingMake staffing decisions regarding filling of subordinate positions.Provide training and supervision of Regional Property Managers, Property Managers, Community Managers and support staff.Review and evaluate all property staff positions.Monthly performance reviews of Division Managers.DirectionConduct Divisional Management meetings as necessary to review policies and procedures, discuss goals and objectives, staffing, review reports, and problem solving.Review and approve monthly property rent increase strategies.Authorize expenditures up to the established limit.Conduct executive committee meetings to discuss organizational direction and goals.Manage, direct and implement multiple projects.ControlReview Weekly Rental Activity Reports, Vacancy Status Reports, Vacate Notice Listings, Collection Status, and division summaries.Review monthly financial statements and statement analysis.Review quarterly market surveys to determine if rent schedules are in line with market.Review and approve, when necessary, all recommended advertising on a periodic basis.Review status of property conference reports (owners meeting notes, property inspections) generated by the President/Owner, etc.Set-up and conduct regular meetings with all clients assigned as necessary.Exercise direct supervision over the Divisional Management staff.Monitor the operations of the rent collection system to include delinquency control.Review monthly division financial statements.QualificationsEducationEducation: Bachelor’s degree of equivalent experience.Certifications Preferred: ARM, RAM, CAM, CPM, CAPS, NAHP, HCCPExperienceAt least five years of senior-level multifamily management experience at or above the Regional Property Manager.Additional InformationEqual Opportunity Employer. Drug-Free Workplace.Seniority level : ExecutiveEmployment type : Full-timeJob function : Other

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