TEKsystems
Claims Processor/Analyst
TEKsystems, Tampa, Florida, us, 33646
Our customer, a leading manufacturer and servicer of HVAC equipment, is looking to add a Claims Processor/Analyst to their team.
Description:
Job Summary:
The Claims Management team is responsible for managing all aspects of claim processing and case management, while maintaining positive internal and external relationships with our dealers and customers. This role will also be responsible for performing analytics, defining, and finding patterns within claim processing and providing input for process improvements.
Responsibilities:
• Analyze cases and claims for our Warranty and Service Contract business. Analyst to uphold policy guidelines and create process improvements for Warranty Policy and Procedure Manual, as well as our Guaranteed Maintenance and Centralized Billing Programs.
• Provide input to implement process and system updates and enhancements to drive automation and deliver a world class customer experience to our dealers and customers.
• Support team efforts and remain flexible to meet shifting team priorities.
• Data mine, research and analyze dealer warranty performance, driving and supporting field efforts to reduce warranty spend through dealer training and development.
• Execute scheduled and ad hoc reports for various business partners, dealers, and customers.
• Responsibility for administrative tasks that include but are not limited to: Contract Setups, Unit Modifications, Reinstatements, Parts Pricing, Standard Work Creation/Edits, etc.
• Provide superior Customer Service support via telephone calls, emails, claims, and any other aspect related to the Warranty and Service Contracts business.
Skills & Qualifications:
Key Competencies:
• Background in providing superior customer service while always demonstrating a positive demeanor with dealers/customers and teammates.
• Excellent written and verbal communication skills.
• Detailed knowledge working in Microsoft Word, Excel and Outlook.
• Working knowledge of systems/databases – Preferred: Claim Processing/Analytics Experience.
• Demonstrated self-learning abilities.
o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Description:
Job Summary:
The Claims Management team is responsible for managing all aspects of claim processing and case management, while maintaining positive internal and external relationships with our dealers and customers. This role will also be responsible for performing analytics, defining, and finding patterns within claim processing and providing input for process improvements.
Responsibilities:
• Analyze cases and claims for our Warranty and Service Contract business. Analyst to uphold policy guidelines and create process improvements for Warranty Policy and Procedure Manual, as well as our Guaranteed Maintenance and Centralized Billing Programs.
• Provide input to implement process and system updates and enhancements to drive automation and deliver a world class customer experience to our dealers and customers.
• Support team efforts and remain flexible to meet shifting team priorities.
• Data mine, research and analyze dealer warranty performance, driving and supporting field efforts to reduce warranty spend through dealer training and development.
• Execute scheduled and ad hoc reports for various business partners, dealers, and customers.
• Responsibility for administrative tasks that include but are not limited to: Contract Setups, Unit Modifications, Reinstatements, Parts Pricing, Standard Work Creation/Edits, etc.
• Provide superior Customer Service support via telephone calls, emails, claims, and any other aspect related to the Warranty and Service Contracts business.
Skills & Qualifications:
Key Competencies:
• Background in providing superior customer service while always demonstrating a positive demeanor with dealers/customers and teammates.
• Excellent written and verbal communication skills.
• Detailed knowledge working in Microsoft Word, Excel and Outlook.
• Working knowledge of systems/databases – Preferred: Claim Processing/Analytics Experience.
• Demonstrated self-learning abilities.
o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.