Graphics and Manufacturing Specialist

Graphics and Manufacturing Specialist LOCATION: Garfield Heights, OH, US, 44125 REQ ID: 48324 If you are a current employee click here to apply. Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. Westrive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2023, Sealed Airgenerated $5.5 billion in revenue in 2023 and had approximately 17,000 employees operating out of 46 countries/territories and distributing products in 115 countries/territories around the world. To learn more, visit www.sealedair.com. Position Summary Serve customers by assisting them in formulating and articulating their artistic and technical printing requests and interpreting them in terms that fit APS graphics and printing processes. Use technical knowledge of the company's various product lines and customers' packaging requirements to communicate the customers' graphics and printing expectations for the finished product to internal and external partners. Job Description The primary point of contact is to manage customer accounts by providing value-added professional and technical services that strengthen customer relationships. Balance multiple customer accounts and prioritize workload within the small self-directed team to meet all customers' needs. Advise customers regarding cost savings opportunities for graphics and/or finished goods expenses. Provide technical expertise to ensure requests meet customer expectations and printing capabilities. Act as a customer-facing resource in meeting their business objectives and share in the value created. Research, document, initiate, coordinate, and expedite customer requests through all stages of the process. Formulate and produce documents (Specification Sheet) to guide and support key stages of the order production and printing processes at the manufacturing facilities. Provide internal and external customers with timely information about the status of the progress of art requests through all stages of the process. Collaborate with internal partners to identify how best to proceed with requests that fall outside of current offerings. Communicate customers' expectations to other workgroups by providing detailed work instructions on the customers' requests and expectations. Collaborate directly with staff from all functions within APS Graphics to ensure that customer requests are processed promptly and result in printable graphics with high technical and aesthetic quality. Create and enter SAP data as required for accurate manufacturing orders. Qualifications Associate degree or similar certification (Graphics related field) preferred with a minimum of 2 years related experience. Customer service experience is preferred. Strong communication skills. Strong organizational skills. Problem-solving skills. Conflict resolution skills. Able to work effectively in a team environment. Requisition id:48324 Relocation:No Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture