11-001 - Donor Services Associate- SC/Carson DHQ (Divisional Headquarters)

Mission StatementThe Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.Position SummaryThis position processes a variety of donor account transactions professionally, quickly, accurately, and confidentially. Provides an exceptional experience to donors by building relationships and offering appropriate giving and upgrade opportunities. The Donor Services Associate helps to maintain the integrity of the database, assists with donor care issues and helps the Development Department as needed. Works under the direction of the Donor Services Manager. This is a 100% on-site position, working at the Carson, CA office.Essential FunctionsRespond to donor inquiries, via phone and email, in a courteous and timely mannerCall and/or email designated donors for multiple purposes including:Process donation giftsUpgrade donors and increase retention ratesReply or forward non-development correspondence to appropriate departmentsProcess credit card donationsUpdate Chapters Charts and SoCal Services Centers ChartsReview "Live Proofs" and other campaign material to ensure data integrity and provide excellent donor supportHelp maintain database integrityConsistently review and update CRM (Portfolio) recordsChange of donor address/phone/emailChange record status as neededWork with database supervisor as neededMaintain all Development PO Boxes including submitting postage checks and box renewal paymentsCoordinate donor care, donor stewardship, and donor thank you programs to support ongoing donor engagementCreate monthly Donor Services activity reportsProvide support to Development Department as neededPAY RANGE: $23.00-$28.00/HRWorking ConditionsMust be able to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis. Must be able to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Must be able to lift to 25 lbs.Minimum QualificationsHigh School Diploma or GE, College degree highly preferredMinimum of two years professional experience in customer service, or related fieldWorking knowledge of CRM or database management systemsExperience working with Microsoft Products: Outlook, Word, Excel, Teams, OneDrive, etc.Strong telephone etiquetteBilingual (preferred)Skills, Knowledge & AbilitiesProven ability to develop strong relationships with donors/clientsExcellent communication skillsExcellent organizational skillsExcellent computer skillsAbility to work in a fast-paced environmentAbility to work effectively in a teamAbility to follow guidelinesAbility to work independently & under pressureAbility to manage multiple projectsEducationHigh School or Equivalent (required)ExperienceBilingual (preferred) (preferred)Minimum of two years professional experience in customer service, or related field (required)High School Diploma or GE, College degree highly preferred (preferred)Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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