Product Marketing Support Specialist

This pivotal role is dedicated to delivering comprehensive technical and application support tailored to Level measurement needs within the North American region.Responsibilities encompass managing technical support cases, offering online and telephone support, contributing to problem-solving initiatives, and collaborating with key stakeholders.Role + ResponsibilitiesTechnical SupportSupport SC product managers and specialists on product related technical issues andapplication related issues.Attend industry conferences in support of Level and pressure products.Provide pricing support for Level and Pressure products.Provide informational tours of facility.TSP QuotingMaintain TSP Quotation Request Database in SAP.Make recommendations for design and cost of modifications to existing productsto meet customer application or specification requirements.Follow through with quotes to appropriate Sales Center.Modify bills of material for our production to build the modified products.Initiate drawings and request final drawings from Industrial Engineeringdepartment.Assign special part numbers as needed and enter part numbers into material systemRequisition special materialsModify or generate bills of materialsSubmit bills for entry into material system as requiredStay up to date on all marketed or manufactured products by Endress+Hauser (USA)Maintain a business relationship with key vendors of special materials and services.Maintain TSP files and records, including quotes, sales orders, part masters forspecial parts, product deviation sheets, etc.Provide support to production, logistics and industrial engineering as needed.Lead improvement process for TSP.General Sales SupportServe as a guide for facility tours.Coordinate project logistics and pricing requirements.Support EQI (quoting) process.Participate in problem solving for specific situations negatively affecting sales.Qualification + ProfilePossess a Bachelor's degree in Engineering, Electronics, Physics, Chemistry, Marketing, or equivalent, coupled with at least two (2) years of relevant experience in the process control industry; or an equivalent combination of education and experienceDemonstrate proficiency in problem-solving methodologies, including the ability to define problems, gather data, and draw valid conclusionsProficient in SAP and Microsoft Office SuiteDisplay exceptional problem-solving skillsAdaptability to thrive in an international work environmentExhibit a strong customer service orientationDemonstrate outstanding leadership, organizational, communication, and interpersonal skills, enabling effective interaction with individuals at all organizational levelsAbility to articulate issues clearly and concisely, both verbally and in writingProficiency in reading and interpreting technical documentsPossessing advanced Level product and application knowledge is advantageousBenefits + PerksThe security of working for an international family-owned companyTuition reimbursement and a wide range of development opportunitiesComprehensive benefits package which includes medical, dental and visionCompetitive compensation and bonus opportunitiesGenerous paid time offCompany paid Caregiver and Parental leavesSign-On BonusLife insurance and 401(k) savings with company matchFull-service cafe, fitness center, and health clinic (in Greenwood, IN)Endress+Hauser provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.