Showroom Team Lead

ABOUT THE ROLE:Indochino is always on the hunt for talented retail professionals to join our team! Currently, we are looking for a Showroom Team Lead to join our Philadelphia Showroom. As the Showroom Team Lead, you will be an expert on Indochino style, design, quality, and service. You will provide mentorship to the other Style Guides and drive business by providing exceptional customer experience to all new and existing clients while also supporting the overall operational needs of the showroom.Help achieve daily goals in order to drive sales and maintain customer serviceFocus on driving key metrics to meet revenue expectationsAssist with the execution of daily operational requirements including: floor management, staff breaks and daily schedule managementSupervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a head of storeHold staff accountable for metric-based goals and drive results through key performance indicators to drive key company metrics and meet revenue expectationsHeld accountable for personal metric-based goalsDaily management of detailed customer appointment calendar to ensure every customer’s satisfaction and excellent experienceEnsure customers experience is both seamless and unforgettable by leading by example and managing team in the moment to uphold Indochino’s customer experience standardExpected to manage customer issues with professionalism, tact and bottom-line point of viewExpected to bring feedback, ideas, and information forward to elevate merchandise and operational effortsActs as one of the subject matter experts on fit, product, and customer experience at Indochino both online and offline.Assists the Showroom Management Team in training and onboarding new Style GuidesABOUT YOU:You are passionate about fashion and have a way of delivering customer service that is simply top-notch. You are a great mentor and team player, and you understand what it takes to help and support everyone so together we succeed as a team. In addition, the following also describes you:Fashion-conscious and service-orientedSales and metric drivenStrong leadership and people management skillsExcellent written and verbal communication skillsKeen understanding of menswear products, fit, and fit processMust be a self-starter with strong solution-oriented thought processAbility to remain calm under pressure and lead a team during high energy situationsMust be able to multitask & manage time independentlyMust be able to execute on timelines and expectations autonomouslyAbility to recognize and react to changing work demandsStrong proficiency in iOS based programs and productsStrong proficiency in Excel & other MS Office programsWHY YOU SHOULD WORK AT INDOCHINO:Of course you will get great compensation, but there are a few things that set us apart.Ground floor opportunity: influence the strategic and operational direction of Indochino’s growing retail departmentYour co-workers will be outstanding. The people here are really terrific. We’re continually learning from each other.We truly collaborate. You will work and partner with a variety of different teams from merchandising, technology, operations and anything in between.We’re shaking things up in the apparel world. If you have ambition and a strong point of view (with the skills to back it up) you’ll have a good time at Indochino.If this sounds like something you’d love to do, and you know you’re the person for us, visit our

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