Indochino
Showroom Team Lead
Indochino, Miami, Florida, us, 33222
ABOUT THE ROLE:Indochino is always on the hunt for talented retail professionals to join our team! Currently, we are looking for a
Showroom Team Lead
to join our
Brickell
Showroom. As the
Showroom Team Lead,
you will be an expert on Indochino style, design, quality, and service. You will provide mentorship to the other Style Guides and drive business by providing exceptional customer experience to all new and existing clients while also supporting the overall operational needs of the showroom.Help achieve daily goals in order to drive sales and maintain customer service.Focus on driving key metrics to meet revenue expectations.Assist with the execution of daily operational requirements including: floor management, staff breaks, and daily schedule management.Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a head of store.Hold staff accountable for metric-based goals and drive results through key performance indicators to meet revenue expectations.Be accountable for personal metric-based goals.Manage detailed customer appointment calendar to ensure every customer’s satisfaction and excellent experience.Ensure customers experience is seamless and unforgettable by leading by example and managing team in the moment to uphold Indochino’s customer experience standard.Manage customer issues with professionalism and tact.Bring feedback, ideas, and information forward to elevate merchandise and operational efforts.Act as a subject matter expert on fit, product, and customer experience at Indochino both online and offline.Assist the Showroom Management Team in training and onboarding new Style Guides.ABOUT YOU:You are passionate about fashion and deliver customer service that is top-notch. You are a great mentor and team player, and you understand what it takes to help and support everyone so together we succeed as a team. In addition, the following also describes you:Fashion-conscious and service-oriented.Sales and metric driven.Strong leadership and people management skills.Excellent written and verbal communication skills.Keen understanding of menswear products, fit, and fit process.Self-starter with a strong solution-oriented thought process.Ability to remain calm under pressure and lead a team during high-energy situations.Ability to multitask and manage time independently.Ability to execute on timelines and expectations autonomously.Ability to recognize and react to changing work demands.Strong proficiency in iOS-based programs and products.Strong proficiency in Excel and other MS Office programs.WHY YOU SHOULD WORK AT INDOCHINO:Of course, you will get great compensation, but there are a few things that set us apart.A generous suiting allowance; we want you to love what we sell and to look great in our product.Incredible growth opportunity – if you have the ambition and drive, with the skills to back it up, you will develop as we grow.We’re shaking things up in the apparel world. If you have ambition and a strong point of view (with the skills to back it up), you’ll have a good time at Indochino.If this sounds like something you’d love to do, and you know you’re the person for us, visit our
careers page , tell us a bit about yourself; we’d love to hear from you!
#J-18808-Ljbffr
Showroom Team Lead
to join our
Brickell
Showroom. As the
Showroom Team Lead,
you will be an expert on Indochino style, design, quality, and service. You will provide mentorship to the other Style Guides and drive business by providing exceptional customer experience to all new and existing clients while also supporting the overall operational needs of the showroom.Help achieve daily goals in order to drive sales and maintain customer service.Focus on driving key metrics to meet revenue expectations.Assist with the execution of daily operational requirements including: floor management, staff breaks, and daily schedule management.Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a head of store.Hold staff accountable for metric-based goals and drive results through key performance indicators to meet revenue expectations.Be accountable for personal metric-based goals.Manage detailed customer appointment calendar to ensure every customer’s satisfaction and excellent experience.Ensure customers experience is seamless and unforgettable by leading by example and managing team in the moment to uphold Indochino’s customer experience standard.Manage customer issues with professionalism and tact.Bring feedback, ideas, and information forward to elevate merchandise and operational efforts.Act as a subject matter expert on fit, product, and customer experience at Indochino both online and offline.Assist the Showroom Management Team in training and onboarding new Style Guides.ABOUT YOU:You are passionate about fashion and deliver customer service that is top-notch. You are a great mentor and team player, and you understand what it takes to help and support everyone so together we succeed as a team. In addition, the following also describes you:Fashion-conscious and service-oriented.Sales and metric driven.Strong leadership and people management skills.Excellent written and verbal communication skills.Keen understanding of menswear products, fit, and fit process.Self-starter with a strong solution-oriented thought process.Ability to remain calm under pressure and lead a team during high-energy situations.Ability to multitask and manage time independently.Ability to execute on timelines and expectations autonomously.Ability to recognize and react to changing work demands.Strong proficiency in iOS-based programs and products.Strong proficiency in Excel and other MS Office programs.WHY YOU SHOULD WORK AT INDOCHINO:Of course, you will get great compensation, but there are a few things that set us apart.A generous suiting allowance; we want you to love what we sell and to look great in our product.Incredible growth opportunity – if you have the ambition and drive, with the skills to back it up, you will develop as we grow.We’re shaking things up in the apparel world. If you have ambition and a strong point of view (with the skills to back it up), you’ll have a good time at Indochino.If this sounds like something you’d love to do, and you know you’re the person for us, visit our
careers page , tell us a bit about yourself; we’d love to hear from you!
#J-18808-Ljbffr