Future Ford of Sacramento
Ford Automotive Service Advisor
Future Ford of Sacramento, Sacramento, California, United States, 95828
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discounts
Paid time off
Training & development
Tuition assistance
Vision insurance
Wellness resources
Future Ford of Sacramento is part of the Future Automotive Group, one of the largest dealer groups in Northern California. Family-owned and operated for 60 years, Future Ford of Sacramento promotes an excellent work-life balance, culture, flexible schedules, and a shared vision to “WOW” Our Customers. We invite you to learn more and discover why Future Ford of Sacramento has consistently been growing and among the “Top Places to Work” in the Sacramento area.
Pay Scale:
Base Hourly rate of $16.00, with substantial commission opportunities based on overall performance and other factors.
Responsibilities include but are not limited to:
Serve as the liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; entering RO into service database system.
Provide the client with an accurate estimate of repair or maintenance cost, and/or a minimal diagnostic fee with explanation of associated cost, detailing problems and pertinent information, and secure client authorization of repair or service.
Perform a thorough redelivery process, ensuring all client needs have been met, client understands all services performed, and answer any questions that may arise.
Perform customer service duties such as answering phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed.
Develop rapport with clients leading to lasting relationships.
Learn to overcome objections, close sales, and perform all other steps of the sales process in accordance.
Expectations:
Must have basic knowledge of cars and maintenance.
Must have customer service experience.
Strong character and work ethic.
Strong listening and verbal communication skills.
Strong focus and desire to achieve sales goals.
Dependable, responsible Team Player with a positive attitude.
Self-starter with ability to work well as part of a team or independently.
All post-offer applicants must pass pre-employment testing to include background checks, insurability, and drug testing in order to qualify for employment.
The Future Automotive Group is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, regulation, or ordinance.
#J-18808-Ljbffr
401(k)
401(k) matching
Dental insurance
Employee discounts
Paid time off
Training & development
Tuition assistance
Vision insurance
Wellness resources
Future Ford of Sacramento is part of the Future Automotive Group, one of the largest dealer groups in Northern California. Family-owned and operated for 60 years, Future Ford of Sacramento promotes an excellent work-life balance, culture, flexible schedules, and a shared vision to “WOW” Our Customers. We invite you to learn more and discover why Future Ford of Sacramento has consistently been growing and among the “Top Places to Work” in the Sacramento area.
Pay Scale:
Base Hourly rate of $16.00, with substantial commission opportunities based on overall performance and other factors.
Responsibilities include but are not limited to:
Serve as the liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; entering RO into service database system.
Provide the client with an accurate estimate of repair or maintenance cost, and/or a minimal diagnostic fee with explanation of associated cost, detailing problems and pertinent information, and secure client authorization of repair or service.
Perform a thorough redelivery process, ensuring all client needs have been met, client understands all services performed, and answer any questions that may arise.
Perform customer service duties such as answering phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed.
Develop rapport with clients leading to lasting relationships.
Learn to overcome objections, close sales, and perform all other steps of the sales process in accordance.
Expectations:
Must have basic knowledge of cars and maintenance.
Must have customer service experience.
Strong character and work ethic.
Strong listening and verbal communication skills.
Strong focus and desire to achieve sales goals.
Dependable, responsible Team Player with a positive attitude.
Self-starter with ability to work well as part of a team or independently.
All post-offer applicants must pass pre-employment testing to include background checks, insurability, and drug testing in order to qualify for employment.
The Future Automotive Group is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, regulation, or ordinance.
#J-18808-Ljbffr