PA Inclusive
Vice President of Operations
PA Inclusive, Pittston, Pennsylvania, United States,
Overview
PA Inclusive, a leader in inclusive disability services for people with intellectual and developmental disabilities, and Autism, in Eastern and Northeastern Pennsylvania, seeks its first Vice President of Operations. The organization is a family of 3 unique businesses, including the parent company, PA Inclusive, which is a provider agency with the Office of Developmental Programs IDD Waiver system in Community-Based programs and the Office of Vocational Rehabilitation in Pre-Ets and Adult Supported Employment Programs, Coffee Inclusive, a subsidiary agency that focuses on job training and employment for people with diverse abilities in a coffee shop/bakery social enterprise, and a soon to be launched Coffee Roasting social enterprise named Inclusive Grounds Coffee Roasting Company. Together, these 3 agencies work together to help people with IDD, Autism, and diverse abilities find real jobs in the community, and live inclusively in the community through community-based and person-centered support services. Headquartered in Pittston, Pennsylvania, the agency supports people with disabilities in 14 counties in Eastern and Northeastern Pennsylvania, and has 6 regional offices, including Pittston, Stroudsburg, Nesquehoning, Pottsville, Allentown, and Reading, PA.
This newly created role will provide leadership and oversight to the operational and program side of the company, including bringing all program areas together, expanding and developing new programs, and overseeing and expanding Coffee Inclusive and Inclusive Grounds Coffee Company.
The ideal candidate will have deep knowledge and experience in the IDD Waiver System, Office of Vocational Rehabilitation employment services, outcomes tracking, quality assurance, setting and holding staff accountable to deliverables, goal setting, demonstrated program development, solid financial growth and management experience, and a passion for helping people with disabilities live and work inclusively in the community.
Celebrating its 10th year of service in 2024, the agency manages a budget of $5 million, a significant reserve account, and has expectations to significantly grow over the next 5 years. The agency is seeking a visionary leader who can manage a highly qualified management team to help bring them to the next level of service to people.
Description
:
The Vice President of Operations will provide strategic leadership and direction to various operational departments of the organization. This role includes strategic planning, policy development, operational efficiency, and the maintenance of high-quality care standards. The Vice President of Operations will ensure compliance with all regulatory requirements, promote a person-centered approach to care, lead initiatives to enhance service delivery and drive organizational growth.
Key Responsibilities:
Operational Leadership:
Oversee daily operations of the organizations (PA Inclusive, Coffee Inclusive and Inclusive Grounds).
Ensure that services are delivered in accordance with best practices, organizational standards, and state/federal regulations.
Develop and implement operational policies and procedures that promote efficiency and quality of services.
Lead and manage a team of directors, managers, and regional managers, providing guidance, support, and professional development opportunities.
Set clear performance goals and expectations for departmental managers and hold them accountable for results.
Foster a culture of continuous learning, collaboration, and employee development.
Strategic Planning:
Collaborate with the CEO and executive team to develop and execute strategic plans that align with the organization’s mission and goals. Identify opportunities for program expansion and service enhancement. Analyze and monitor industry trends, regulatory changes, and competitive landscape to ensure the organization remains compliant and competitive, and also to identify opportunities and risks.
Quality Assurance:
Implement and maintain quality assurance programs to ensure the highest standards of care for individuals with intellectual disabilities. Establish performance metrics and targets to monitor and evaluate operational performance. Regularly review and analyze operational performance data to identify areas for improvement. Ensure that all incidents, complaints, and grievances are addressed in a timely and effective manner.
Regulatory Compliance:
Ensure compliance with all relevant local, state, and federal regulations, including those related to health and safety, care standards, and employment law. Prepare and submit required reports to regulatory agencies. Lead the organization’s response to any audits or inspections.
Financial Management:
Develop and manage operational budgets in collaboration with the CEO/CFO. Monitor financial performance and implement cost-control measures without compromising the quality of care. Participate in funding and grant applications to secure financial resources for program operations.
Stakeholder Engagement:
Build and maintain strong relationships with families, guardians, and other stakeholders to ensure satisfaction with services provided. Represent the organization at external meetings, conferences, and public events. Collaborate with other service providers, advocacy groups, and community organizations to promote the organization’s mission and goals.
Human Resources:
Oversee staffing, including recruitment, training, and retention of qualified personnel. Foster a positive and inclusive workplace culture that values diversity, equity, and inclusion. Ensure that all staff are adequately trained in person-centered care and other relevant areas.
Cross-Functional Collaboration:
Collaborate with finance, human resources, programs, and quality assurance departments to align operational strategies and initiatives. Foster strong relationships with government agencies, healthcare providers, and community organizations to enhance collaboration and partnerships. Participate in cross-functional teams to develop and implement innovative solutions and process improvements. Communicate effectively with internal and external stakeholders to ensure alignment and successful outcomes. Support executive leadership in special projects and initiatives as needed. Represent the organization in industry conferences, forums, and meetings. Stay abreast of industry trends, policy changes, and emerging technologies to drive innovation and stay ahead of the curve. Continuously monitor and assess operational risks, and develop and implement mitigation strategies.
Minimum Qualifications:
Bachelor’s degree in Social Work, Healthcare Administration, Business Administration, or a related field required; Master’s degree preferred.
Minimum of 10 years of experience in a senior operations management role, preferably within a healthcare or social services setting that supports individuals with intellectual disabilities.
Ability to obtain state and agency-required employment certifications including, but not limited to, ACRES, NADD CBDSP, CPS, PREP, Harry M, ACRE, and/or Discovery within 3-6 months of employment.
Relevant certifications (e.g., Licensed Social Worker, Healthcare Administrator) preferred.
Skills and Competencies:
Leadership: Proven ability to lead, inspire, and manage a diverse team of professionals.
Operational Excellence: Strong understanding of operational best practices in a service delivery context.
Regulatory Knowledge: In-depth knowledge of relevant local, state, and federal regulations.
Financial Acumen: Ability to manage budgets, financial reporting, and cost-control initiatives.
Communication: Excellent verbal and written communication skills, with the ability to engage effectively with a wide range of stakeholders.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
Person-Centered Approach: Commitment to promoting the dignity, rights, and autonomy of individuals with intellectual disabilities.
Cultural Competence: Ability to work effectively in diverse cultural and social environments.
Proficient with Microsoft Office Suite and other computer skills.
Valid Driver’s License and Clean Driving Record.
Must Pass Child Abuse History and Criminal Record Check Clearances.
Must not be on excluded lists from State of PA Exclusion Lists for similar industries.
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PA Inclusive, a leader in inclusive disability services for people with intellectual and developmental disabilities, and Autism, in Eastern and Northeastern Pennsylvania, seeks its first Vice President of Operations. The organization is a family of 3 unique businesses, including the parent company, PA Inclusive, which is a provider agency with the Office of Developmental Programs IDD Waiver system in Community-Based programs and the Office of Vocational Rehabilitation in Pre-Ets and Adult Supported Employment Programs, Coffee Inclusive, a subsidiary agency that focuses on job training and employment for people with diverse abilities in a coffee shop/bakery social enterprise, and a soon to be launched Coffee Roasting social enterprise named Inclusive Grounds Coffee Roasting Company. Together, these 3 agencies work together to help people with IDD, Autism, and diverse abilities find real jobs in the community, and live inclusively in the community through community-based and person-centered support services. Headquartered in Pittston, Pennsylvania, the agency supports people with disabilities in 14 counties in Eastern and Northeastern Pennsylvania, and has 6 regional offices, including Pittston, Stroudsburg, Nesquehoning, Pottsville, Allentown, and Reading, PA.
This newly created role will provide leadership and oversight to the operational and program side of the company, including bringing all program areas together, expanding and developing new programs, and overseeing and expanding Coffee Inclusive and Inclusive Grounds Coffee Company.
The ideal candidate will have deep knowledge and experience in the IDD Waiver System, Office of Vocational Rehabilitation employment services, outcomes tracking, quality assurance, setting and holding staff accountable to deliverables, goal setting, demonstrated program development, solid financial growth and management experience, and a passion for helping people with disabilities live and work inclusively in the community.
Celebrating its 10th year of service in 2024, the agency manages a budget of $5 million, a significant reserve account, and has expectations to significantly grow over the next 5 years. The agency is seeking a visionary leader who can manage a highly qualified management team to help bring them to the next level of service to people.
Description
:
The Vice President of Operations will provide strategic leadership and direction to various operational departments of the organization. This role includes strategic planning, policy development, operational efficiency, and the maintenance of high-quality care standards. The Vice President of Operations will ensure compliance with all regulatory requirements, promote a person-centered approach to care, lead initiatives to enhance service delivery and drive organizational growth.
Key Responsibilities:
Operational Leadership:
Oversee daily operations of the organizations (PA Inclusive, Coffee Inclusive and Inclusive Grounds).
Ensure that services are delivered in accordance with best practices, organizational standards, and state/federal regulations.
Develop and implement operational policies and procedures that promote efficiency and quality of services.
Lead and manage a team of directors, managers, and regional managers, providing guidance, support, and professional development opportunities.
Set clear performance goals and expectations for departmental managers and hold them accountable for results.
Foster a culture of continuous learning, collaboration, and employee development.
Strategic Planning:
Collaborate with the CEO and executive team to develop and execute strategic plans that align with the organization’s mission and goals. Identify opportunities for program expansion and service enhancement. Analyze and monitor industry trends, regulatory changes, and competitive landscape to ensure the organization remains compliant and competitive, and also to identify opportunities and risks.
Quality Assurance:
Implement and maintain quality assurance programs to ensure the highest standards of care for individuals with intellectual disabilities. Establish performance metrics and targets to monitor and evaluate operational performance. Regularly review and analyze operational performance data to identify areas for improvement. Ensure that all incidents, complaints, and grievances are addressed in a timely and effective manner.
Regulatory Compliance:
Ensure compliance with all relevant local, state, and federal regulations, including those related to health and safety, care standards, and employment law. Prepare and submit required reports to regulatory agencies. Lead the organization’s response to any audits or inspections.
Financial Management:
Develop and manage operational budgets in collaboration with the CEO/CFO. Monitor financial performance and implement cost-control measures without compromising the quality of care. Participate in funding and grant applications to secure financial resources for program operations.
Stakeholder Engagement:
Build and maintain strong relationships with families, guardians, and other stakeholders to ensure satisfaction with services provided. Represent the organization at external meetings, conferences, and public events. Collaborate with other service providers, advocacy groups, and community organizations to promote the organization’s mission and goals.
Human Resources:
Oversee staffing, including recruitment, training, and retention of qualified personnel. Foster a positive and inclusive workplace culture that values diversity, equity, and inclusion. Ensure that all staff are adequately trained in person-centered care and other relevant areas.
Cross-Functional Collaboration:
Collaborate with finance, human resources, programs, and quality assurance departments to align operational strategies and initiatives. Foster strong relationships with government agencies, healthcare providers, and community organizations to enhance collaboration and partnerships. Participate in cross-functional teams to develop and implement innovative solutions and process improvements. Communicate effectively with internal and external stakeholders to ensure alignment and successful outcomes. Support executive leadership in special projects and initiatives as needed. Represent the organization in industry conferences, forums, and meetings. Stay abreast of industry trends, policy changes, and emerging technologies to drive innovation and stay ahead of the curve. Continuously monitor and assess operational risks, and develop and implement mitigation strategies.
Minimum Qualifications:
Bachelor’s degree in Social Work, Healthcare Administration, Business Administration, or a related field required; Master’s degree preferred.
Minimum of 10 years of experience in a senior operations management role, preferably within a healthcare or social services setting that supports individuals with intellectual disabilities.
Ability to obtain state and agency-required employment certifications including, but not limited to, ACRES, NADD CBDSP, CPS, PREP, Harry M, ACRE, and/or Discovery within 3-6 months of employment.
Relevant certifications (e.g., Licensed Social Worker, Healthcare Administrator) preferred.
Skills and Competencies:
Leadership: Proven ability to lead, inspire, and manage a diverse team of professionals.
Operational Excellence: Strong understanding of operational best practices in a service delivery context.
Regulatory Knowledge: In-depth knowledge of relevant local, state, and federal regulations.
Financial Acumen: Ability to manage budgets, financial reporting, and cost-control initiatives.
Communication: Excellent verbal and written communication skills, with the ability to engage effectively with a wide range of stakeholders.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
Person-Centered Approach: Commitment to promoting the dignity, rights, and autonomy of individuals with intellectual disabilities.
Cultural Competence: Ability to work effectively in diverse cultural and social environments.
Proficient with Microsoft Office Suite and other computer skills.
Valid Driver’s License and Clean Driving Record.
Must Pass Child Abuse History and Criminal Record Check Clearances.
Must not be on excluded lists from State of PA Exclusion Lists for similar industries.
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