Girl Scouts of the Chesapeake Bay
Girl Experience Specialist
Girl Scouts of the Chesapeake Bay, Baltimore, Maryland, United States,
Position Summary
The Girl Experience Specialist assists in achieving the council's overall membership and retention goals for girls by development, coordination, and delivery of quality programs, events, curricula, and related resources as driven by market needs and program grant specifications. The Girl Experience Specialist is responsible for supporting and retaining adult volunteers and girl members by developing and maintaining partnerships, developing and delivering programs and resources to assist volunteers in their work with girls and providing volunteer mentoring. The Girl Experience Specialist works cross-functionally with other departments to ensure achievement of the goals of GSCB.
Essential Duties and Responsibilities
Assists in achieving the council's membership and retention goals for girls by development, coordination and delivery of quality events, curricula, and additional resources as driven by market needs.
Cultivates and maintains relationships and program partnerships with community leaders, organizations, and businesses to support council's program strategies.
Facilitates customized program experiences within assigned curriculum to meet the needs of troops and interests of girls, offered in short-term flexible format, aligns to defined outcomes.
Facilitates Program on the Move, virtual offerings, and works in collaboration with Girl Experience Coordinator to support the facilitation of overnight and weekend offerings as well as overnight camp.
In partnership and under the direction of the Director of Program and Partnerships, cultivates community relationships that offer unique opportunities to meet the interest of today's girls and to enhance year-round program offerings.
Assists in the development and implementation of council plans to continually evaluate girl outcomes and program results.
Ensures that program activities are consistent with the Girl Scout mission; ensures Girl Scouts welcomes all girls and adults by embodying the Girl Scout way of diversity and inclusiveness.
Manage groups of 10 to 100 girl members to deliver activities in a safe and fun way.
Interprets and embraces the Girl Scout Leadership Experience philosophy and the council's policies, procedures, and standards.
Monitors and provides support for problem solving and conflict resolution in a timely manner.
Performs other duties as assigned.
Competencies and Areas of Expertise May Include:
Interpersonal Relations - establishes rapport with others at all organizational levels; respects others; considers and responds to the needs, feelings, and capabilities of others; establishes and maintains an open dialogue with others.
Knowledge of program design, development, and evaluation and outcomes assessment and reporting.
Self-management and self-assurance - assesses own skills and abilities and identifies areas for improvement; willingly accepts constructive feedback; a self-starter who seeks developmental opportunities; sets and achieves goals; works independently.
Customer Responsiveness - seeks and acknowledges the views and ideas from customers; identifies, prioritizes, and balances customer issues; takes time to answer questions and explain decisions; follows through on commitments to customers in a timely manner.
Active Listening - ability to skillfully use a variety of questions and other active listening techniques to promote a robust discussion with members/customers and identify needs.
Conflict Management - ability to anticipate, prevent, and resolve conflicts while maintaining productive working relationships.
Oral and Written Communication abilities; expresses ideas and facts in a clear and understandable manner appropriate for the individual or group.
Project Management - formulates short and long term project goals, objectives, schedules, and priorities in line with council goals.
Technical computer skills in Sales Force (CEI - Volunteer Systems), Microsoft Office including Word, Excel, and Outlook, customer relationship management systems, and social networking.
Volunteer Relations - understands the functions of volunteers; demonstrates flexibility to meet with volunteers; effectively delegates responsibility.
Judgment and Decision-Making - recognizes when immediate action is required and when sufficient information has been obtained to make a decision.
Physical Demands:
Must be able to work collaboratively with volunteers and GSCB departments, and independently, and capable of lifting 25 pounds.
Direct Reports:
None
Travel
Approximately 70% travel
Education or Experience
Bachelor Degree in Program Design, Development and Evaluation, Volunteer Management or related field from an approved college or university. Other combinations of education and experience that demonstrate the ability to perform the duties of the position may be considered.
0-3 years of experience in program design and development, program evaluation and facilitation, people management, marketing, community relations, or other relevant skills are preferred.
The ability to travel within the GSCB geographic area.
The Following Requirements Apply to All Positions
Become a registered member of the Girl Scouts of the United States of America. Have working knowledge of the Girl Scout philosophy and program and be committed to the Girl Scout mission.
Cope with stressors and demands that are associated with the job and/or the work environment.
Adaptable and flexible work environment including but not limited to working additional hours (nights and weekends) as business needs may require.
Possess a valid Driver's License and have regular access to a reliable vehicle.
Exposures and Environment Conditions:
None
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The Girl Experience Specialist assists in achieving the council's overall membership and retention goals for girls by development, coordination, and delivery of quality programs, events, curricula, and related resources as driven by market needs and program grant specifications. The Girl Experience Specialist is responsible for supporting and retaining adult volunteers and girl members by developing and maintaining partnerships, developing and delivering programs and resources to assist volunteers in their work with girls and providing volunteer mentoring. The Girl Experience Specialist works cross-functionally with other departments to ensure achievement of the goals of GSCB.
Essential Duties and Responsibilities
Assists in achieving the council's membership and retention goals for girls by development, coordination and delivery of quality events, curricula, and additional resources as driven by market needs.
Cultivates and maintains relationships and program partnerships with community leaders, organizations, and businesses to support council's program strategies.
Facilitates customized program experiences within assigned curriculum to meet the needs of troops and interests of girls, offered in short-term flexible format, aligns to defined outcomes.
Facilitates Program on the Move, virtual offerings, and works in collaboration with Girl Experience Coordinator to support the facilitation of overnight and weekend offerings as well as overnight camp.
In partnership and under the direction of the Director of Program and Partnerships, cultivates community relationships that offer unique opportunities to meet the interest of today's girls and to enhance year-round program offerings.
Assists in the development and implementation of council plans to continually evaluate girl outcomes and program results.
Ensures that program activities are consistent with the Girl Scout mission; ensures Girl Scouts welcomes all girls and adults by embodying the Girl Scout way of diversity and inclusiveness.
Manage groups of 10 to 100 girl members to deliver activities in a safe and fun way.
Interprets and embraces the Girl Scout Leadership Experience philosophy and the council's policies, procedures, and standards.
Monitors and provides support for problem solving and conflict resolution in a timely manner.
Performs other duties as assigned.
Competencies and Areas of Expertise May Include:
Interpersonal Relations - establishes rapport with others at all organizational levels; respects others; considers and responds to the needs, feelings, and capabilities of others; establishes and maintains an open dialogue with others.
Knowledge of program design, development, and evaluation and outcomes assessment and reporting.
Self-management and self-assurance - assesses own skills and abilities and identifies areas for improvement; willingly accepts constructive feedback; a self-starter who seeks developmental opportunities; sets and achieves goals; works independently.
Customer Responsiveness - seeks and acknowledges the views and ideas from customers; identifies, prioritizes, and balances customer issues; takes time to answer questions and explain decisions; follows through on commitments to customers in a timely manner.
Active Listening - ability to skillfully use a variety of questions and other active listening techniques to promote a robust discussion with members/customers and identify needs.
Conflict Management - ability to anticipate, prevent, and resolve conflicts while maintaining productive working relationships.
Oral and Written Communication abilities; expresses ideas and facts in a clear and understandable manner appropriate for the individual or group.
Project Management - formulates short and long term project goals, objectives, schedules, and priorities in line with council goals.
Technical computer skills in Sales Force (CEI - Volunteer Systems), Microsoft Office including Word, Excel, and Outlook, customer relationship management systems, and social networking.
Volunteer Relations - understands the functions of volunteers; demonstrates flexibility to meet with volunteers; effectively delegates responsibility.
Judgment and Decision-Making - recognizes when immediate action is required and when sufficient information has been obtained to make a decision.
Physical Demands:
Must be able to work collaboratively with volunteers and GSCB departments, and independently, and capable of lifting 25 pounds.
Direct Reports:
None
Travel
Approximately 70% travel
Education or Experience
Bachelor Degree in Program Design, Development and Evaluation, Volunteer Management or related field from an approved college or university. Other combinations of education and experience that demonstrate the ability to perform the duties of the position may be considered.
0-3 years of experience in program design and development, program evaluation and facilitation, people management, marketing, community relations, or other relevant skills are preferred.
The ability to travel within the GSCB geographic area.
The Following Requirements Apply to All Positions
Become a registered member of the Girl Scouts of the United States of America. Have working knowledge of the Girl Scout philosophy and program and be committed to the Girl Scout mission.
Cope with stressors and demands that are associated with the job and/or the work environment.
Adaptable and flexible work environment including but not limited to working additional hours (nights and weekends) as business needs may require.
Possess a valid Driver's License and have regular access to a reliable vehicle.
Exposures and Environment Conditions:
None
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